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Surprice at Sofia Airport
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Customer Ratings and Latest Reviews
Pros: Very efficient and easy access to the rental and we were very happy with the car.
Cons: Not a complaint, but observation. We were told about the card swipe to leave the airport, but it wasn't made clear about re entering at the end of the hire which caused faffing about trying to find the currency to pay for a ticket we collected as a result.
Pros: Polite applogetic staff.
Cons: Car was not ready for collection. Car broke down on return to airport withh a complete loss of power and steering, I had to make my own arrangement to continue journey, Surprice would not offer compensation.
Pros: Very reliable, friendly and helpful.
Cons: Everything was exceptional good.
Cons: we queued for an hour both picking up and dropping off the car Staff were unhelpful They said that as we had rented trough you our car insurance may not be valid
Pros: The staff were very friendly and helpful. They explained everything clearly and answered all my questions. They were very professional and I would not hesitate to use them again. The car was also in great working order, and extremely reasonably priced.
Cons: First of all everything’s was ok since my 31 days about to end I talked to the company and renew 5 days and we didn’t negotiate about the price since it must be like the previous days . Today and before 1 day from the dropping they called me and said that every day price must be double since the Renewal was throug then locally not through net . Is this case fair to me.
Pros: Very good service, nice staff
Pros: Wery nice people
Cons: Good and fast service
Cons: I could only pay with credit card and I offered many other ways to give the amount but they did not accept them so I did not get the car..
Pros: The car was clean when we get it.
Cons: They're costumer service was very bad. When we came to take the car nobody wait for us and we needed to look for them and call them to come, they was late in a half an hour. Also when we went to return the car we call them the evning before we sepose to departur and told them the hour and terminal we needed them to come to, but they didn't show in time and they was late in 45 minutes. This company is a very bad company and I wouldn't recommend it to nobody that want to have a good trip.