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Surprice at Vienna Airport
Customer Ratings and Latest Reviews
Pros: the paper work was quickly completed. After the bad experience with the pick up the manager was accommodating as to possible lateness of returning the car. He made sure that all previous damage to the car was recorded.
Cons: all went smoothly apart from the meet and greet. Nobody appeared at the arranged time. We waited for 20 minutes and then had to beg the airport info to allow us to ring the hire firm - we had no foreign minutes! After that they were there within the time they stated on the phone.
Pros: The company Surprice was very competent on our demanding, the car was good and so it was the service, but that didn't compensate the fact that we lost about tree hours between arriving at the airport and begining our use of the car.
Cons: Time spent picking up the car Difficulty of finding rental desk or representative
Pros: Low price and friendly service. They picked us up at the airport and dropped us off at the train station.
Cons: It was not at all clear that we needed to meet the representative in the airport in order to be driven to their offices. We thought there was an airport shuttle bus that would take us there.
Pros: The agent was very nice and the car was in very good condition.
Cons: I was expecting a VW or similar. I
Pros: Very good communication with the Surprice agent
Pros: very friendly and helpful stuff - will definitely use them again!
Pros: The friend;y represenatative
Cons: That I had to pay again (twice) for insurance
Pros: car was good, in good condition
Cons: gps only worked in Slovenia and Croatia when we told them we were going to ex Yugoslavia countries and bulgaria. waste of money abd obviously they didnt want to refund the money. i do not recommend this company.