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Routes Car & Truck Rentals at Ottawa Airport
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Customer Ratings and Latest Reviews
Pros: Priya was great
Pros: Very informal
Pros: The staff are great in Ottawa. Quick efficient and on the road in no time
Pros: The agents are nice and the cars are newer models.
Cons: There are usually disgruntled people either on the phone or in the office when I arrive. I'm not sure they always provide what they say they will provide, at the price the client expects.
Pros: Polite real speedy and efficient. Would be nice to just be able to have account on file as I rent frequently
Pros: The staff is pretty patient with their unhappy clientele.
Cons: Not near enough cars. Just a small mom & pop rental agency. People were upset when I picked up, and upset when I dropped off, including me since they would not honor our extension agreement for an extra two weeks.
Pros: Staff were friendly, car was good
Cons: Took some time....off site
Pros: The staff pick up from airport is very friendly.
Cons: No other place to drop off the car.
Pros: They worked after closing hours, came and picked me up at the airport , my flight had been delayed several times so I really appreciate that extra effort on their part
Pros: Quick and efficient
Pros: Excellent all around.
Pros: The price was excellent
Cons: The car rental company never received the reservation confirmation from you so we spent over an hour trying to rent the car and the telephone reservation agent could just forward the reservation and rate confirmation to the company. Pretty unprofessional.
Pros: Great price
Cons: It was off site whereas there were rental agencies at the airport. However--service was good and the rental price much lower.
Pros: The girl that helped me when I came to rent the vehicle was very helpful.
Pros: friendly and efficient
Pros: Usually i have a great car and no issues but this past particular pick up. I returned the vehicle and I did not notice the back of the vehicle had paint completely scrapped off. I have yet to receive a call from the supervisor to sort out the matter its been 5 days
Pros: Always very friendly staff and very helpful.
Cons: I have no complaints at all.
Pros: Price was reasonable.
Cons: Inside of Windows were extremely dirty. Gas tank was not full. Difficulty getting to agent
Cons: Service was very slow
Pros: I was able to contact manager Priya after 3 dAys, she upgraded me to KIA SORENTO which was clean both inside out.
Cons: Downgraded the car, gave KIA smallest car instead of Toyota Corolla. KIA was covered with mud both outside and inside . Agent said that customer just returned the car and they didn’t have time to clean. Agent said that I had to wait another 10 minutes so they can clean the car. They brought out another KIA instead with the same dirtiness as the first one, no difference. Agent advised that was the only car available, no other choice. I could take it or leave it. I had no choice .
Cons: My car didn't have cruise control.
Pros: Less than 10 minute wait to get picked up or dropped off.
Pros: Friendly, efficient, always have paperwork ready, give copies
Cons: They need to fix the gigantic hole in the parking lot entrance!
Cons: My car pick up was at 9pm on a saturday. They close at 6 on a saturday. They charged me extra for the pickup. If I hadn't have called to confirm beforehand I would have been stranded. Please refund the $50cdn charged thanks
Pros: See above.
Cons: The car was generally clean, but it appeared there was a coffee stain on the seat that should be cleaned. Overall it was fine.
Pros: The fellow that drove me there and back was great! He told me where Tim Hortons and Wendy's was, so I could get a coffee for my journey.
Cons: There was some confusion about where to pick up the ride once I got into the airport. This was exacerbated by the fact that I was VERY tired from the flight. Maybe you could put the pick-up information in large letters on the form, so that it stands out on the page.
Pros: Despite the tornado in Ottawa and the office loosing power, the staff were fast, efficient and delivered great customer service!
Cons: Between the distance from airport, shuttle pick up, time it took to get the rental it took close to an hour. Perhaps offer me the hour on the drop off end?
Pros: The pick up was fast and shuttle time only 10 mins.
Pros: Very helpful and friendly
Pros: I booked it via discovercarhire for the long weekend but when I was waiting in the airport for a courtesy shuttle, they informed me that they don't have any car left. I had face thousands of problem due to this unprofessional act by ROUTES CAR Rental. I will never go there again and never recommend to anyone.
Cons: I paid online for booking witch charged me twice and once I got there they rented the car I came for right infront of me and said they had no more cars available .. I want my refund back as soon as possible
Pros: The rental site was quite far from the airport so allow for a lot of extra time. Service was fine except they gave me a vehicle with an empty tank. I had to drive all over trying to find a gas station which wasted much more time. Also they did not clean the vehicle from the last renter so it wasn't very clean inside. However if none of this bothers you it's worth saving the extra money.
Cons: Pickup place was sketchy. They wanted to charge more than the booking price. Tried to charge more on the back side.
Cons: Took way too long to return car. Only 1 person working at pick up and drop off. We waited a half hour to return the car which took 3 minutes.
Cons: Please don't make reservations online if you don't have cars available at moment.
Pros: Wanted to thank the staff in Ottawa on Sunday afternoon for driving us to airport so we could catch our flight. I wanted to tip them but had no Canadian money left. It would be great if he could be recognized
Cons: Nothing really
Pros: They were willing to switch the car to something close to what I booked on line after a couple of days.
Cons: They did not have the type of car that I specifically booked online.
Pros: Airport shuttle was efficient
Cons: The mileage on the form was screwed up. My wife noticed this 200km on the document so at first we though we were really screwed for millage since the form was not that clear it was a daily total but still we ended up getting screwed for mileage in the end. Plus it said 1000 kms difference form what was actually on the vehicle while still in Toronto. so i was peeking it like i am not going to pay for all this extra millage. They corrected the mileage before we left toronto.
Cons: People were rude. They messed up the reservation
Pros: Miserable service no car available after confirmed booking. Left stranded thinking about suing the company
Pros: top notch! 100% satisfied with their service
Cons: nothing really
Cons: They were not going to keep my reservation, even though I had already put a deposit on it. I had to arrive earlier than planned just to get a car.
Pros: Price, agents were friendly
Cons: Difficult to find lot, long wait picking up, same dropping off, except for the woman who finally closed out the rental, $500 deposit (not encountered anywhere else, ever)
Pros: Fairly priced car rental and easy to book online. Quick pick-up and drop-off of the car close to the airport with a free shuttle to the rental car site. Staff was extremely helpful and friendly!
Cons: Not much I didn't like. The car did have a slightly off smell to it, which aired out over time. The service light stayed on throughout the trip and had to fill air in the back rear tire as it was not checked before handing the keys over to us. Not a big deal at all, but something to note.
Pros: I think the staff was very nice and they were trying. I think that more training is needed for the desk agents
Cons: The service was very slow only one agent at the counter there were no cars to choose from. I booked a Toyota and there were none left so I was forced to take a Kia. There is only one shuttle running. The whole operation had a very amateur feeling. The rental car had a lingering odour of cigarette smoke covered up by air freshener.
Cons: instead of small car they gave me an suv which cost me twice the price of gas and not prfessionsalpeople on duty , forcing me to buy extra millage regardless of the statement on the main page which clearly says unlmited millage in ontario and not friendly and professional staff .
Cons: car broke after 150 km, called the agency and they said- call the road side assistance, did that, send the car to service center. and go get the car from service center. If I have to do all that, why am I renting a vehicle?
Cons: On arrival, I had to call for a pick-up 3 times, waiting 45 minutes. At check-in, the car I had booked was not available and so I received a very dissatisfactory car. I subsequently replaced it with a smaller car, but it was filthy, but serviceable. I will NEVER use this company again!!!
Cons: The site was fairly easy to navigate but the service afterwards was horrible.
Pros: Quality of the rental fleet Attentive customer service
Cons: Limited local rental kilometers rules...should be unlimited kms.
Cons: Not having a location or desk at the airport, as it was a little tricky in contacting the representative and finding them at the pick up location.
Pros: Friendly and efficient staff. Good value.
Cons: The price they wanted at pickup was higher than the online booking. I had to argue and show them the online print out.
Pros: Staff friendly and efficient
Cons: I would have liked a smaller car
Pros: Did what they said they would do. Prompt & couterous
Pros: all was good - lovely people
Pros: the price.
Cons: car inside was not clean, picking up time and waiting a driver to picking up us to airport.
Cons: The poor (lack of) communication and inability to come up with a solution to the issue.
Cons: dirty car, very very slow process to pick up and drop off
Pros: Friendly service!
Cons: The shuttle to the airport took some time (30min) but staff were friendly.