Most Popular Car Rental Offers

Chicago O'Hare Airport Car Rental
Economy
Kia Rio or similar
Kia Rio
  • 5x
  • 1x
  • 4x
  • No
  • Man.
Routes Car & Truck Rentals
$29.87 / per day
Chicago O'Hare Airport Car Rental
Compact
Toyota Yaris Advance or similar
Toyota Yaris Advance
  • 5x
  • 2x
  • 4x
  • No
  • Man.
Routes Car & Truck Rentals
$29.87 / per day
Chicago O'Hare Airport Car Rental
Economy
Kia Rio or similar
Kia Rio
  • 5x
  • 1x
  • 4x
  • No
  • Man.
Routes Car & Truck Rentals
$30.04 / per day
Chicago O'Hare Airport Car Rental
Compact
Toyota Yaris Advance or similar
Toyota Yaris Advance
  • 5x
  • 2x
  • 4x
  • No
  • Man.
Routes Car & Truck Rentals
$30.04 / per day
Chicago O'Hare Airport Car Rental
Intermediate
Toyota Corolla or similar
Toyota Corolla
  • 5x
  • 1x
  • 4x
  • No
  • Man.
Routes Car & Truck Rentals
$32.00 / per day
Chicago O'Hare Airport Car Rental
Intermediate
Toyota Corolla or similar
Toyota Corolla
  • 5x
  • 1x
  • 4x
  • No
  • Man.
Routes Car & Truck Rentals
$32.19 / per day
Chicago O'Hare Airport Car Rental
Standard
Honda Civic or similar
Honda Civic
  • 5x
  • 3x
  • 4x
  • No
  • Man.
Routes Car & Truck Rentals
$35.20 / per day
Chicago O'Hare Airport Car Rental
Standard
Honda Civic or similar
Honda Civic
  • 5x
  • 3x
  • 4x
  • No
  • Man.
Routes Car & Truck Rentals
$35.40 / per day
The above prices are approximate only. They are based on bookings made during the last 48 hours and depend on booking dates, length of rental and car class.

Customer Rates and Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
January 4, 2019

Pros: Fast, friendly service

Cons: Van rented was new to Routes so it did not come/start with a full tank of gas. I ended up incorrectly estimating the amount I would use and ended up giving away a free quarter/tank to Routes with no refund given....

October 21, 2018

Pros: nothing

Cons: the bus driver who harassed us for a tip , i was about to give him a tip but he was demanding a tip before i had the chance to give home one... also no clear direction where to go to ride shuttle.

October 13, 2018

Pros: It was easy and didn't take long

September 1, 2018

Pros: Flexibility and reasonable prices.

Cons: Amount of time to sign up for the rental car. Also the need to get a alternative car that was a lot different category than what I ordered.

August 31, 2018

Pros: Nothing

Cons: I never rented from your company. They turned me down once at the desk.

August 18, 2018

Pros: Friendly, cooperative, efficient, easy to work with.

Cons: At the time, the only available vehicle type was a Jeep Wrangler, which I really did not want, but was stuck with.

August 16, 2018

Pros: The agents were doing the best they could, but the system of renting and returning was horrible and I'm sure many people missed their flights because of it.

Cons: The car looked like it had been in a collision, was dirty and greasy on the inside, service to pick it up was painfully slow, the shuttle from the airport took ONE HOUR to pick me up then nearly made me wait because I was traveling with a bicycle, the agency was VERY far from the airport... I could go on and on...

August 15, 2018

Cons: Long wait for the shuttle, for picking up the car for dropping the car. Everything is a long wait.

August 13, 2018

Pros: Drop off was very easy, staff efficient and the rental was very clean.

Cons: A bit chaotic during pick up process.

August 10, 2018

Pros: The quality of the car for the price was exceptional

Cons: Had to wait far too long to return the rental. Pick up process was also incredibly slow.

August 9, 2018

Pros: NOTHING, DICK HEADS, YOU WASTED MY TIME AND MONEY.

Cons: EVERYTHING, FUCK FACES, I DIDN"T EVEN GET THE CAR AND WENT TO ALAMO.

August 9, 2018

Pros: 1. The company requires you to purchase their liability insurance or present the policy number of your own liability insurance. This was not communicated to me in advance, nor was anyone else on line behind/ahead of me aware of this either. The lobby was filled with furious customers. 2. There seemed to be about 7 staff sitting around but only 1 staff serving a line of customers. There were only 4 people ahead of me but I still waited 25 minutes to be seen.

Cons: 3. The company does not let you go and pick up the car, they have to bring it out to you. I saw families waiting 20-30 minutes for the car to be brought out AFTER they waited in line. 4. Read the reviews of this company and you will see how many people feel scammed and cheated by them. 5. They seem to be the only car rental company you can't access by shuttle from the airport. I had to take a cab there. 6. DROP THEM from your search algorithm!!! P.S. I did NOT end up renting this car.

August 7, 2018

Pros: Short waiting line and efficient process.

Cons: Waited by the car for a while before learning that, unlike other rental companies, I have to bring in the keys to the counter to have the car returned.

August 5, 2018

Pros: Quality, staff, prices.

Cons: Long wait to return.

August 5, 2018

Cons: Confusing traffic flow. No one greeted me to tell me whether to leave keys in the car or not. At counter was told to turn in keys, but was not initially given a receipt showing zero balance. Had to go back to counter to request.

August 4, 2018

Cons: The Routes people were fine, but again, didn't make clear that I needed proof of insurance when I made my reservation. A real hassle. They also did not have the kind of car I had asked for.

August 2, 2018

Pros: They had the best price for my travel dates, without question. At the counter, they "upgraded" my vehicle for no apparent charge, but they didn't explain why. They were very efficient at shuttling passengers back to the airport after returning vehicles.

Cons: Overall, they were horribly inefficient. They told me it would take 15-20 minutes for a shuttle to pick us up at the airport; instead, it took about 50 minutes and several phone calls. When I arrived at the rental hub, there were two people in front of me. But it still took me almost an hour - on top of the wait for the shuttle - to get to the counter! The staff seemed to be struggling with instructions and procedures set down by incompetent management.

August 1, 2018

Cons: When we returned the car, the service rep was completely obnoxious. Also, it took way too long to return the car. Other car rental agencies are much more efficient.

July 30, 2018

Pros: I'm not really into the jeep wrangler but it was ok.

July 30, 2018

Pros: cost effective and friendly service

Cons: N/A

July 30, 2018

Pros: Absolutely nothing!

Cons: Horrible service, damaged car, unwillingness to help, incredibly long time spent at pick-up & drop-off, unfriendly and highly incompetent employees, forced to buy additional insurance, etc. Stay away from them!

July 29, 2018

Pros: Complementary upgrade, friendly staff,

Cons: If I didn't read the reviews, I wouldn't have know to call for the a pick up. Returning the rental took longer then expected.

July 28, 2018

Cons: I wasn't told a credit card would be needed for deposit, therefore never receiving car rental and never getting back the deposit for vehicle.

July 26, 2018

Pros: Timely shuttle service.

July 26, 2018

Pros: quality of car--- price

Cons: unacceptable wait for shuttle, very slow drop-off procedure

July 25, 2018

Cons: Highly disorganized and understaffed. No coordination or communication with shuttle driver.

July 25, 2018

Pros: Service agents were friendly, competent, and helpful. They were efficient in getting us through the check-out/check-in process, and made sure that we had a vehicle to meet our needs.

Cons: Too few shuttles: after waiting more than 40 minutes for the shuttle, we needed up taking a cab ($36) to the rental place. It took us almost 1.5 hours from when we retrieved our bags to when we were driving away in the car.

July 25, 2018

Pros: Great shuttle service to and from O'Hare, associates were friendly, efficient and readily available.

Cons: The car I rented was received damaged and speedometer got stuck between 65 and 85 mph. Thankful I didn't get a ticket for speeding, but it was a problem.

July 23, 2018

Pros: Speedy on the return trip

Cons: Took over an hour to pick up the car

July 22, 2018

Pros: Bus driver was very nice

Cons: Desk attendant said my credit card wouldn’t work and was going to just leave me stranded. I spent half an hour calling back to the uk at my expense and had my bank tell your incompetent fool that she was using the wrong card machine. My card is chip and pin. My wife and I were almost in tears and not even an apology was given. I will make sure I tell everyone about the bad experience we had with your firm.

July 21, 2018

Pros: The price was reasonable car nice. People were friendly.

Cons: The car rented engine light came on breaks needed repair. Every time u hit the breakers the car jittered. Returning the car was caios. When being dropped off at the airport we were brought to arrivals not departure. People had to carry their luggage across 2 traffic lanes then up another floor. Driver said he was too busy. Not acceptable.

July 21, 2018

Pros: Our flight was delayed and the reservation CANCELLED because we were late. THE WORST EXPERIENCE EVER ENCOUNTERED WITH A RENTAL CAR COMPANY!

July 21, 2018

Pros: They asked for a 500 dollar deposit and the online registration did not note this at all. I did not get the car due to this and have not received my deposit back.

Cons: I contacted the rental car place an hour ahead of time, they stated they were overbooked and I would have to wait until people return the cars to get one. After waiting an hour and a half in line I was told that there was not a car to accommodate us due to the number of people with me (but I booked for the number of people) although the worker upgraded the one guy ahead of me to a car that would have. So it seemed I had no other options so I agreed to take the smaller and uncomfortable car.

July 20, 2018

Pros: I don't like any.

Cons: The counter service agent's manner and behaviour.

July 20, 2018

Pros: Nothing. They drove me out, denied my rental, and then couldn't even drive me to the other place I found that would rent to me. What a waste of time and money. Even the cancellation and return of my money was sketchy beyond belief.

Cons: Terrible, terrible service. Horrible policies. I had to cross eight lanes of busy traffic with my luggage because they wouldn't take me to the place that actually would rent to me after Routes denied my rental. One associate was willing to try my card, the supervisor refused due to company policy. They could use my card for the deposit but not for the rental. What bullshit. Will be telling everyone how awful the service was. And have already contacted my credit card company to get my money back

July 19, 2018

Cons: I reserved a compact car, and they ran out, so the smallest car they could provide me with was a Jeep. And it only had 1/4 tank of gas. I ended up spending almost $300 in gasoline because of this. What's the point of reserving a car in advance if they're going to give them all away?

July 19, 2018

Pros: Denied rental of car due to being local

Cons: Didn't notify us prior to rental thay routes is not for locals

July 19, 2018

Pros: Good friendly Guy

Cons: Didn't have the car we wanted

July 18, 2018

Pros: NEVER GOT THE CAR SO WHY THE SURVEY RUDE CUSTOMER SERVICE

Cons: NEVER GOT THE CAR SO WHY THE SURVEY RUDE CUSTOMER SERVICE

July 16, 2018

Pros: Nothing. I spent over 40 minutes on hold, to learn that there were no cars available and a backlog of over 15 people waiting in the facility.

Cons: Everything. From arriving at the airport, there were no vehicles available for an 8 AM reservation. I expected to be in and out, but when I arrived there were no cars available and a backlog of people waiting for returned vehicles. I had a confirmation number and deposit put on the vehicle, to learn that there was 1 jeep available with a broken window and AC provided to the gentleman in front of me. Upon approach to the facility I was ignored by staff. By 12:00 PM - still no vehicles available.

July 16, 2018

Cons: They did not have the car that I rented online. They upgraded me from Toyota corolla sedan to a Jeep Wrangler. The gas was not efficient.

July 16, 2018

Pros: Thoroughly went over the car with me.

Cons: Took a very long time to pick up the car. When I returned the car, I waited in the shuttle for almost 15 minutes before they took me to the airport. I gave myself plenty of time, so it was fine. However, if I were in a hurry trying to catch my flight, I would have been very upset.

July 16, 2018

Pros: Efficient staff, clean car, regular shuttle service to the airport

July 13, 2018

Pros: The car was dirty. They gave ma a different car I choose. They charge more for an insurance but I paid it online. Very bad experience. I’ll never choose this company again.

July 13, 2018

Pros: Routes Rental went above and beyond what your company did to ensure I had a vehicle at the contract price. They turned away many customers in the early hours of July 4, in the same situation I was in.

July 13, 2018

Pros: Total bait and switch. Price sounds good. NOTHING else works. Totally not customer friendly.

Cons: Largest deposit I've ever heard of. Slowest service I've ever received ant THEN get to counter and I'm told that Chicago residents can't rent a car. The next person in line also was local and like me, was pissed.

July 12, 2018

Cons: Staff was rude to several customers. With only 1 person ahead of me it took an hour to get my rental at 130am w 2 small kids in tow. Staff was disorganized, slow.

July 12, 2018

Pros: would have been a good deal if I hadn't had to pay $72 for insurance

Cons: Complicated to get to car pick up place. I had to call a number to tell them I arrived and then waited 30 minutes for a van. They forgot to put the iPass in my car so when I got to the tolls I went through the wrong lane.

July 11, 2018

Cons: Routes was a horrible experience and continues to be. I reserved my car yet when I got to the counter there were NO cars. There were 3 other people already there &waiting as they had also made reservations in advance to arrive to NO cars &another customer arrived shortly after me. The would not give us an estimate on when cars would be available. They would not assist us with finding alternatives as it was a holiday. left an item in the car upon return & have been placed on hold x2 for 20m no an

July 11, 2018

Pros: Not a single item was pleasant

Cons: No mention of any issues in the week before the booking and we were denied the rental car at the counter the first day of our vacation. When we called for a pickup from the airport the shuttle took an hour to get there. We saw shuttles from every other rental car brand several times while waiting. After pickup the shuttle driver took two separate detours to talk to/ drop off friends. The list goes on and on, nothing was good.

July 10, 2018

Pros: None

Cons: No prior notice of non availability Car Agent was not able to provide any ETA

July 9, 2018

Pros: I was in and out in a matter of minutes. Friendly staff

July 9, 2018

Pros: Nothing

Cons: Everything. They didnt even try to help me find another option

July 9, 2018

Pros: Battles with customers about insurance. Confused lines mixed between rentals and parking service.

Cons: Car was great! Chicago ORD office is chaos.

July 8, 2018

Pros: They were all very courteous and and efficient to get us on our way quickly.

Cons: all good!

July 7, 2018

Pros: Absolutely nothing.

Cons: You left me stranded at the airport! Your policies need review!

July 6, 2018

Pros: Car was nice

July 6, 2018

Pros: Really pleasant customer agents.

Cons: Horrible computer infrastructure and antiquated processes. The company does not support its people!

July 5, 2018

Pros: People were nice, experience was smooth

July 5, 2018

Pros: The woman who helped me when picking up the car was amazing, and she deserves to work for a better company.

Cons: The service dropping off the car sucked. Also, they had four shuttles to the airport and only one running, and a flight was missed.

July 5, 2018

Pros: Decent price for a decent car

Cons: I took 50 minutes to pick up the car. Terrible process.

July 5, 2018

Pros: The quality of car and friendliness of the agents

Cons: long waiting line for both pick-up and drop-off. can we have more agents? or at least for drop off, we should allow key-drop w/o waiting in line.

July 4, 2018

Pros: Nice staff great value

Cons: little long in pick up

July 2, 2018

Pros: I liked nothing! I’ve never been treated so poorly or seen such an unprofessional company in my entire life! HORRIBLE!

Cons: How is this place even in business? Everyone of us in line had issues and 2 walked out with no car. I was stuck with a useless van after reserving a small compact car for my elderly grandma. Zero stars!

July 1, 2018

Pros: I love the price! Best price ever!

Cons: Customer representative with little to much attitude. But I would say it’s ok, because I seen him once in my life.

June 30, 2018

Pros: Friendly agents, extremely patient considering the stress they are put under.

Cons: Outdated system in which checking in and out took way too much time. The gave use a really awful Jeep Sahara which cost about $15 extra in gas for the trip. The extra 25 minutes to return the car nearly made us miss our flight.

June 29, 2018

Pros: Customer service personnel were very good

Cons: The car had extensive damage to the outside. The rotors were shot on the brakes. The type of car I rented was not available and I had to argue with them to put me in a car I was comfortable with - tried to put me in a Jeep Wrangler which is not appropriate for my travel needs. Did not mention Toll payment options (coming from a state with no tolls, was completely unprepared - and found out they have ipass options)

June 29, 2018

Pros: Facility feels like a car junkyard

Cons: As inefficient as it could be from car pick up to drop off. You get what you pay for.

June 29, 2018

Pros: The car was nice. It was actually upgraded because I did not want to drive a Jeep. The service was good but you have to read all the conditions before renting and then you're okay.

Cons: When I turned my car in, the wait was long and if my flight had not been delayed I would have perhaps missed it.

June 27, 2018

Pros: Our agent during pick up was phenomenal. They were very friendly and gave us a free upgrade. Explained everything perfectly.

Cons: Upon return I realized we would be late for our scheduled time. I called and spoke to someone and they told me that I would be ok returning the car late so long as it did not go 24 hrs past my original time. I was a little upset to arrive late and get charged a whole days worth of a rental when I only used it for a few hours. Looking back I should have kept the car the whole extra day since I was charged for it. Had I known I would be charged I would not have taken as much time to return it.

June 26, 2018

Pros: Friendly staff, great prices

Cons: Car could use a tuneup, child car seat needs cleaning

June 26, 2018

Pros: Nothing

Cons: Everything. The car rental company took 20 minutes to pick me up (no mention of that when I reserved), when I got there I was the first one in line, but waited 10 minutes with no help. I ask someine how long, and she just says "I don't know." the agent helping someone is free so I go ask her to help and she says she won't until she's done with the customer who just left the counter because "there's no point," and walks away. It takes another customer to tell me that they are out of cars, despite

June 26, 2018

Pros: I liked the price.

Cons: Very slow processing the car.

June 26, 2018

Pros: Price was very reasonable

Cons: The time it took to pick and drop off was terrible and I missed a flight

June 25, 2018

Pros: The fact that they ran out of the car I had booked so they upgraded me to a Jeep Grand Cherokee for the same price.

Cons: I am fortunate that I was one of the first people in line because their system is absolutely horrible. It's nothing like the big companies, Hertz, Alamo and Budget.

June 23, 2018

Pros: Overall good service, efficient staff

Cons: It took too long, 20 to 30 min, to be picked up fro. the airport.

June 22, 2018

Pros: The vehicle was nice and in good condition. The vehicle did have a headlight out.

Cons: The overall customer services. The shuttle took over an hour to get to the airport. There was insufficient staff at the rental counter. The staff that there was very unprofessional. Instead of taking a shuttle when I dropped off the car, I took an Uber to the airport. I wouldn’t rent from here even if it was free!

June 22, 2018

Pros: Friendly shuttle driver on way back, customer service agents friendly

June 21, 2018

Pros: cheap rates

Cons: too far from airport. slow shuttle. long process. bad customer service.

June 20, 2018

Pros: very easy pickup at the airport. Return was also quick and easy.

June 20, 2018

Pros: Nothing

Cons: -Did not have anything close to the car we we had reserved (see above). -VERY long wait as only one representative was helping people. -unwillingness to reimburse us for gas even though we reserved a fuel-economic car and instead had to drive a gas-guzzler.

June 19, 2018

Pros: Free upgrade to my dream Wrangler! Honest and helpful staff.

Cons: Nothing

June 16, 2018

Pros: Hospitality

Cons: took a bit of time to get car

June 15, 2018

Cons: No one stated that they would not rent without a credit card until I waited 30 min in line at the pickup counter.

June 15, 2018

Cons: It was horrible. The shuttle took about 45 minutes to come down, the people on the phone were rude, and the overall experience was very poor.

June 14, 2018

Pros: Very friendly staff and accommodating

Cons: I have nothing bad that I experienced

June 12, 2018

Pros: n/a

Cons: We booked a car that was like a Corolla or similar. We got there, and they ONLY had Jeeps and tried to get us to pay $30 more a day for the car. Total bait and switch. Bad customer service!

June 11, 2018

Pros: On returning the car, they went above and beyond in offering me assistance.

Cons: In picking up the car, they were short staffed and my wait time was over an hour.

June 11, 2018

Pros: Better experiencing returning the vehicle. Prompt and nicer shuttle back to the airport.

Cons: Long wait at the airport to be picked up. Long wait at the counter to secure a vehicle. Unavailability of the vehicle shown on the reservation paperwork. Incomplete processing of all agreed upon transactions.

June 11, 2018

Pros: Customer service was friendly and helpful although very shorthanded.

Cons: That they do not rent cars! Just Jeeps and trucks.

June 10, 2018

Pros: Extremely affordable and we got the car we ordered. There was no trying to upset us. Great customer service.

Cons: nothing. they were great

June 9, 2018

Pros: Price

Cons: Extended hold tying up my credit on my credit card

June 6, 2018

Pros: Great car. Excellent staff. Also, I was served by about 6 people in total - all really good, very professional, and friendly. It was also apparent how much each of the team members respected and enjoyed working with their colleagues. It really was impressive and made a great impression on me.

Cons: Pick up from the airport was slow. Maybe because of the time of day and no signage apparent to make you sure you were in the right place.

June 4, 2018

Pros: the were quick and efficient

June 4, 2018

Pros: Pretty quick service

Cons: Vehicle had some mild damage

June 3, 2018

Pros: No good never again

Cons: No staff, no cars, long lines,

June 3, 2018

Pros: Terrible service. I sure hope they reimburse us for the rental reservation fee.

Cons: Arrived at 1 am in Chicago, called Routes, and they had overbooked rentals and did not follow through with providing us a rental. I asked if we could book with someone else and be reimbursed for the price difference, to which they said no. Its disgraceful to leave people carless in the middle of the night to pinch a few more pennies for your business.

June 2, 2018

Pros: Vicky the person that helped me at 3901 Mannheim was fantastic and such a pleasure to work with. Give that lady a raise!

June 1, 2018

Pros: Great people, friendly, smart.

Cons: System was going down at both pick up and drop off, which caused some delays.

June 1, 2018

Cons: excess charges by Discover car hire, extremely innefficient office and long wait times

June 1, 2018

Pros: NOTHING

Cons: I wish there was a service. I had to take a Lyft at 12 AM.

May 31, 2018

Pros: no issues, even got a better car than I was expecting.

May 31, 2018

Pros: the car was very clean, great condition

Cons: took a while picking up the vehicle

May 31, 2018

Cons: You needed a copy of my insurance card when declining your insurance.... this was different than any other rental company and i had to bother my wife to take a picture. I did not see that requirement anywhere but also did not read everything. I would still be argueing with you if she wasnt home to take a picture.

May 30, 2018

Pros: We showed up to be told there was one car left. Ended up that car key was broken. They would not rent the luxury vehicle to us to do not having an insurance policy with us and because the $1000 deposit was ridiculous. We waited for over an hour waiting for the incompetent rental agents to hide in the back and not tell us what to expect. We ended up having to rent from another agent last minute due to the companies mistake and ignorant employees. I’m beyond frustrated.

Cons: Everything was the worst. Hands down most j professional, least organized company for rentals I have ever used. I am still wishing for all the charges to be returned on my card or will contact the better business bureau for this fraudulent company.

May 30, 2018

Pros: Fast, easy, good price

Cons: We called for pickup as instructed. But the guy telling us where to wait was really confusing. You need better instructions for those of us new to the O'Hara.

May 27, 2018

Pros: Price and nice car

Cons: A little hard to find at airport.

May 27, 2018

Pros: bad front desk representative so bad i can't explain it

Cons: very poor serviice

May 26, 2018

Pros: Nice vehicle at good rate

Cons: Routes was all confused about the refueling option I pre-paid. In fact they argued that they didn't offer that option.

May 26, 2018

Pros: The staff were all very friendly and efficient.

Cons: The car I reserved was not available when I arrived. We were offered a slightly smaller car at a discount, so that made us happy.

May 26, 2018

Pros: Absolutely nothing.

Cons: Rude customer service. Deceptive advertising.

May 26, 2018

Pros: NOTHING

Cons: Worst customer service ever! First and LAST time will use them.

May 25, 2018

Pros: The car was nice. Easy to make reservations

Cons: Never received my 48 hour confirmation. Very disorganized front end. Not professional.

May 21, 2018

Pros: Nothing, I can't believe they are in business

Cons: Very poor professionalism

May 20, 2018

Pros: Staff seemed friendly enough.

Cons: The email I received did not indicate that I had to show proof of insurance (although it did list several other items I needed to bring), although it was in the fine print of the contract. My state of Massachusetts does not even require insurance companies to issue cards; it is enough to simply state which company issued your policy. Since this is an unusual request (based on experience with other rental agencies) this requirement needs to be highlighted rather than relegated to fine print.

May 20, 2018

Pros: Nothing

Cons: Very push and sammy with add ons, I saw many customers walk out, shuttle very slow

May 20, 2018

Pros: Rented a compact, got a Jeep. Took the top off and had the best few days one could possibly have. Thank you for making my trip rememberable!

May 19, 2018

Pros: The people at the desk were very nice.

Cons: I've already answered this.

May 19, 2018

Pros: Nothing

Cons: Understaffed. Waited 40 Mins to drop My car off and 15 more for the shuttle to take us to Airport. Almost missed our flight. Bad experience

May 18, 2018

Pros: Friendly and knowledgeable.

Cons: none.

May 18, 2018

Pros: Nothing much, they were disorganized at the counter, it took my 40 minutes to get my car, made me provide liability coverage, I did not get the car I wanted, they gave me a Jeep that guzzles more gas than a rio, the car was dirty outside and in and the breaks were really warm as I had to really apply pressure to stop the car. Not good

Cons: See above

May 17, 2018

Pros: Nothing, they didnt allow us to rent a vehicle

Cons: they didnt allow us to rent a vehicle

May 17, 2018

Cons: HELLO, ROUTES IS A FIRST COMPANY WHICH MADE COMPLUSORY FOR LIABILITY INSURANCE . I NEVER PAID THIS INSURANCE TO ANY OTHER COMPANY. THAT TOO 25 DOLLARS FOR JUST 2 DAYS.

May 16, 2018

Pros: Very professional and helpful staff. Provided free upgrade.

May 15, 2018

Pros: The agents were fast, friendly and efficient. They processed paperwork, answered the phones and spoke with customers using a perfect balance of priority and service.

May 9, 2018

Cons: Absolutely horrible service and poorly run operation. Will never use their business again.

May 9, 2018

Pros: Nothing

Cons: Everything: didn't have the car and only have one type of cars. That's false info when renting. Forced me to buy insurance and limited mileage much less than advertised on website. Also took $400 deposite and still didn't return back.

May 3, 2018

Pros: NOTHING! ABSOLUTELY NOTHING! Routes should not be allowed to be a vendor you sugggest to your clients, they were a miserable company to deal with and they give Discover Car Hire a bad name just be being associated with them!

Cons: I didn't like that I had to wait 50 minutes to be picked up by the shuttle, I didn't like that I waited over an hour and a half to get checked into my car, I didn't like that I was given a Jeep Wrangler when I paid for a Jeep Cherokee, I didn't like that when I called our shuttle driver "Sir" I was told "MY NAME IS LAWRENCE AND YOU WILL ADDRESS ME BY MY NAME!" When I told him Sir is a term of respect Lawrence yelled "I'M NOT YOUR SLAVE!" Multiple times...Talk about uncomfortable!

May 3, 2018

Pros: NOTHING! ABSOLUTELY NOTHING! Routes should not be allowed to be a vendor you sugggest to your clients, they were a miserable company to deal with and they give Discover Car Hire a bad name just be being associated with them!

Cons: I didn't like that I had to wait 50 minutes to be picked up by the shuttle, I didn't like that I waited over an hour and a half to get checked into my car, I didn't like that I was given a Jeep Wrangler when I paid for a Jeep Cherokee, I didn't like that when I called our shuttle driver "Sir" I was told "MY NAME IS LAWRENCE AND YOU WILL ADDRESS ME BY MY NAME!" When I told him Sir is a term of respect Lawrence yelled "I'M NOT YOUR SLAVE!" Multiple times...Talk about uncomfortable!

May 2, 2018

Pros: Once we got to the terminal, the service was friendly and all went smoothly.

Cons: No complaints, everyone was nice and friendly... when there was an issue the senior member helped clear it up instantly

April 27, 2018

Pros: great new car

Cons: No insurance, canadian company, felt sahdy, personnel is not service oriented

April 26, 2018

Cons: They let me paid more for the insurance

April 24, 2018

Pros: Nice people, great car. Direct communication.

Cons: Took a long time to get serviced late at night when I just wanted to get on my way. Charged me $500 to my card for the reservation which seemed unnecessary.

April 18, 2018

Cons: Had trouble finding us at airport...

April 16, 2018

Pros: no hard sale on additional insurance , like other companies.

Cons: returning the staff was slim.... but not a problem.

April 15, 2018

Pros: The price.

Cons: Every aspect of the customer service. I have NEVER experienced such horrible customer service in my life. The shuttle is the worst system ever, missed us more than once even though I, my friend, and another customer were all in the RIGHT place and looking out for the shuttle. When I called I could not get the customer reps to give me an exact ETA so that I could be sure to not "miss it", I was hung up on instead of given an answer. After 40 min, I got an Uber to the rental location.

March 14, 2018

Pros: Friendly & efficient.

Cons: no complaints at all.

November 12, 2017

Pros: Low price

Cons: The time inconvenience and (distance, long and inefficient lines)

October 22, 2017

Cons: I was forced to buy the Liability Insurance and did not even inform by the employee. I understand that this is optional but I was rejected by the employee when I requested to cancel the liability insurance.

Top 6 Best Chicago O'Hare Airport Suppliers in 2019

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Dollar
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FOX
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