Locauto at Catania Fontanarossa Airport

Pros: Very positive experience with Locauto. Nice, clean car, in very good condition.

Cons: We didn't receive the car we have booked, but a similar one. It proved to be as good as the one we had booked.

Pros: Very professional, friendly and service oriented.

Cons: Nothing.

Pros: Everything was really fast and professional. Thanks a lot Marco ;)

Pros: They are experienced, speak english and are ready to answer any questions. I also appreciate that I could rent a car by presenting only a debit card.

Pros: I got a better car than I expected.

Cons: Locauto agent at the rental office was deliberately lying to me about current fuel prices on Sicily.

Cons: They tried to claim me for damages on the car which they could not prove and the claim was later (after my complaint) taken back.

Cons: Missing info, not the booked car, mechanic state of the car

Pros: my car was opened by thieves and I fell prey to a theft of all my suitcases, the locauto concern charged me 155 euros when I have full insurance

Cons: A little pushy and trying to oversell as we had already paid for extra insurance.

Pros: It was the detail of any marks on car and that they explained that the extra insurance did not cover us

Cons: At the first desk it took alot of time as the language barrier was a chore but thats both sides mine and gheres

Pros: Letéti díj nélkül tudtam kölcsönözni

Pros: The professionalism and helpfulness of the Locauto staff is on another level. Amazing experience, they took their time to show us preexisting damages to the car and answer all our questions. After seeing we had full insurance with discovercars they did not push anything extra. Quick process of picking up and dropping off the car. 10/10 would recommend.

Cons: We appreciated everything.

Pros: It was speedy and easy to handle

Cons: I asked for a different car

Pros: - Integration between DiscoverCars and Locauto account with confirmation number - Locauto’s Smart Check-in allowed skipping lines - Professional and efficient Locauto staff during pickup and return at Catania Airport - Zero deposit using a debit card - Trouble-free 7-day rental period

Cons: - Request for Android Auto-capable car couldn't be fulfilled - Suggestion: Include phone holders in cars without Android Auto

Pros: Friendly and hard-working

Cons: It's Sicily, so I expected a dented up car and got one. No big deal, just not a 10

Pros: Quick pick up

Cons: Hidden fees, lies about equipment. Saying one thing then changing the narrative and saying completely different things. Inconsistency in communication.

Pros: Servizio impeccabili, gentili, premurosi e molto efficienti

Cons: Niente, è stato tutto perfetto

Cons: gave a much better car than was reserved

Pros: We got upgraded with a bigger car (had booked a mini), and brand new since they ran out of the model we had requested. It was a good news.

Cons: Only bad experience was to check out. The guy in the office didnt want to check the car because it was « too early » (7am). When my boyfriend asked another guy, in italian, it was no longer too early and we could get the car checked. Speaking the local language remains an asset to avoid bad surprises.

Pros: They had no cars, but they did their best to get me a better car

Cons: They didn't have cars when I arrived and it took a long time to get my car

Pros: Easy and prompt

Pros: Nice personell, answered all of our questions, fast and easy renting process.

Pros: I was able to pay everything in advance, low deposit

Cons: We had a hard time finding the parking lot where we could pick up the car. The QR code received for delivery, which shows the address, stops in traffic.

Pros: Yes I recommend DC. We didnt have any accident.

Pros: Literally everything. Fast service, easy check-in and check-out, rules explained clearly. Extra insurance was offered, but not forced to buy. Car was in very good condition, clean, equipped with accessories required by law and tire pump.

Pros: Good condition of the car, friendly staff, possibility to use a debit card.

Cons: They open at 8 and close at 20.00. If your flight is early you leave the car in a car park without any inspection done in front of you and put the keys into a special box. Fortunately in my case everything went well as I didn't damage the car and so the deposit was returned. But in the papers that you sign there is inf that the company has access to your debit card for 180 days after returning the car in case some damage of the car became visible afterwards. Actually I think it is a bit unfair.

Pros: Quickness.

Cons: High price of a young driver.

Pros: Returning the vehicle was easy and efficient.

Cons: My vehicle had its own GPS which I did not realize. The agent rented an additional portable GPS unit to me for $9.00+ per day which was not needed. It was a total waste of money. I also did not care for the fact that when I inspected the car upon picking it up, I had to inspect it in a garage that was not well lit. Its too easy to miss something without the proper lighting. The inspection should be made outside of the garage.

Pros: Położenie biura na terenie terminala, bez kolejki w naszym wypadku, sprawna i konkretna obsługa. Auto miało dokładny rysunek z zaznaczonymi zarysowaniami. Przy oddaniu agent szybko sprawdził czy coś się zmieniło a trwało to na prawdę chwilę.

Cons: 500 Euro depozytu to sporo bo można je wydać na miejscu ale wróciły na kartę w ciągu 24h po oddaniu auta.

Pros: everything

Cons: nothing

Pros: kind service.

Cons: kind service.

Pros: The staff was helpful and everything was explained to me and the release of the car was very short.

Pros: Check-in online, fast pick-up and return.

Cons: Pressed to buy extra road-assistance (seems to be included in DiscoverCars package, but Locauto said was not included)

Pros: Communication

Pros: Everything was just perfect.

Cons: Unefficiency both of agents on the spot and remote customer service

Pros: Very professional and friendly explained everything and all staff nice and courteous.

Cons: Was all good thanks

Pros: everything

Cons: I got car I did not booked but was happy with the choice at the end of the day.

Cons: The rate shown was fake and cover for , car failure and damage limitation (1000eur) doubled the actual rate

Pros: Very professional

Pros: Nothing. Rude

Cons: Nothing what so ever. Would never use again. They charged us for an additional day because we were 1 hour late. Absolutely rubbish of a company

Pros: Excellent service, new car, kind and helpful employees

Cons: There is nothing to complain about