Keddy at Carcassonne Airport

Pros: The staff patient and friendly and efficient.

Cons: Nothing to dislike

Pros: They could speak english

Cons: Did not provide booked car Pre-existing damage only list, not diagram Cleaning VERY superficial Provided different model with NO instruction on features Over charging for alleged damage

Pros: Offered upgrade to a very nice car which was well worth the additional cost

Pros: Simple and easy pick up.

Cons: Pleasant and efficient staff.

Cons: In the paperwork It was very unclear as to where we had to pick the car up from.

Pros: It was friendly and efficient

Cons: Nothing!

Pros: Got an upgrade at no extra cost

Cons: Nothing

Pros: Good representatives at both ends of hire, thank you

Pros: Very nice and efficient staff

Cons: It was a good experience I will use again

Pros: Prompt

Cons: Being recharged for car on return when already prepaid online!

Pros: Friendly and efficient via Europcar.

Cons: Nothing.

Pros: The contract was collecte with a full tank of fuel and return with a full tank. I had just pick the car up and was on the motorway when I noticed the fuel tank was empty. The representative apparently upgraded us to a more comfortable car. It turned out to be filthy dirty with what looked like coffee stains on the roof. The drivers door was damaged as was the back passenger door. The car was filthy. The breaks made a horrendous noise when in use. I returned to the following week and spoke with

Cons: The manager explaining what was wrong. She told me that she could not replace it. If I wanted it to be replaced I would have to drive 259km to do so. I had no choice but to drive the terrible car. She also told me that they would refund me the cost of the fuel. Which they never did. I have rented cars all over the world for the last 25 years and have never experienced such terrible service before. Between the filthy car and the incompetent, disinterested staff it was an absolute disaster.

Pros: It seemed good value online!

Cons: Only to find out the extra I paid for full premium coverage and additional driver wasn’t recognised by Europcar and then on ygff we first day of my holiday, having to pay additional costs to do so whilst being put in an awkward situation. Not happy!

Pros: Staff at the office were both efficient and extremely friendly.

Cons: Took a little too long to collect the vehicle.

Pros: Fast drop off

Cons: Had to wait an hour in the heat with small children before getting our car, the staff at the desk were way too slow or not enough people working at the desks... also charging €4 per litre to fill the tank is a disgrace

Pros: Quick polite and efficient

Cons: Quick and easy

Cons: Small signage on europcar desk

Pros: Friendly agent

Cons: The price is too high - you should have enough cars now to reduce prices to pre-covid levels

Pros: Superb member of staff. Good at their job and also a very nice person.

Pros: All ready to go, efficient and great customer service

Cons: Was advised that the deposit paid may not be returned promptly, up to 3-4 weeks if using a debit card, potentially

Pros: Service environment and overall service processes.

Cons: Length of time queuing for picking up car.

Pros: Morgan was very helpful, in trying to resolve this issue, after the man had stated we had damaged the car.

Cons: How the car was checked post returned. As above

Pros: quick and cheap

Pros: Good efficient service at pick up

Cons: Disappointed that a miniscule scratch caused so much of an issue. It was so small that it couldn't be seen when photographed on her phone. It was also above the door handle so could not have been a result of negligence by myself, the driver. Also they staff showed no interest in arranging repeat business and just told me to go online. I will be a regular client as fly to Carcassonne again in 6 weeks. There was business to be gained but they didn't seem interested. Regards, Noel

Pros: Easy to find and friendly service

Cons: I've collected cars at this rental desk many times and it's always understaffed with delays.

Pros: great staff

Cons: price is outrageous

Pros: Efficient.

Cons: Damage to car was not pointed out.

Pros: helpful agent

Pros: Process was easy and straightforward

Cons: Very little!!

Pros: It was handy to drop the keys back in A box, though we can only assume that it was the right box. NONE of the boxes were labeled Keddy..

Cons: It took for to get thecar on arrival, over an hour...

Pros: Staff were friendly and efficient

Cons: Slight delay at drop off as the egents tablet would not load. This didn't cause any problems though

Pros: Friendly and helpful

Cons: Very good and helpful operatives

Pros: As I said Luca was very efficient and friendly and most professional

Pros: Friendly staff.

Cons: Nothing.

Pros: easy

Cons: imsurance

Pros: Nice friendly staff

Cons: We haven't received a final bill or statement almost a week after returning the car

Pros: Everything, staff were excellent, very friendly and professional, car was great

Cons: No complaints

Pros: Good quality car at a decent price

Cons: Usual car-rental issues. Took charges from my account that couldn’t be explained but eventually refunded. Charged me about £20 more than promised when booking through Discover cars. Possibly an exchange rate issue so best to pay for it all upfront to avoid extra costs.

Pros: The lady that issued the car was extremely helpful and very professional. She was also the agent I returned the car too and we were very impressed by her customer service.

Pros: Through Europecar

Cons: No clue as to where to find the desk or who it was with.

Pros: Quick and friendly

Cons: Good

Pros: Friendly staff

Cons: Car was 2 door had ordered a 4 door

Pros: Location of desk good, picking up the car good, polite and efficient, but will NEVER use them again.

Cons: The microscopic examination of the car on return resulting in the finding of a mark ( not a scratch ) on the car and withholding of my deposit. This mark so minor that it was not visible to me on collection. Being a veteran car-hirer I am aware of the issues regarding scratches and both my wife and I examined the car on collection in the cloudy weather. The sun was shining when returning the car. As I said directly to Europcar I have experienced much more relaxed attitudes at other locations.

Pros: Quick and efficient.

Cons: My prepaid mastercard was not acceptable, so had to use my credit card. Would have preferred to pay the full rental online, but was not given that option.

Pros: Friendly and efficient. No hard sell of additional insurance

Cons: Wasn't clear that we needed to go to Europcar desk

Pros: Absolutely excellent staff who really new their stuff and were quick and efficient.

Pros: No hard sell on insurance

Pros: Quick, efficient and customer friendly

Cons: A little difficult to locate

Pros: Friendly staff- but only one at pick up desk, so took time. Drop- off very satisfactory- staff in carpark

Cons: More staff at pick up