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Customer Rates and Reviews
Cons: their car was not in good working order. no reponse to out email during the rental priod asking for a resolution, could care less in person during dropoff, even though it was noted as defective by the guy checking out the condition of the car at dropoff, and still no response to my emailed converns tocthe corporate office. Shameful.
Pros: Very good service, easy and fast.
Pros: Efficient pick up.
Cons: Very poor signposting at airport on return. I, and others, went into 3 car parks before finding the right one. Long queue in car park when I found the right one. Even longer queue at the terminal desk.
Cons: Car needed a service, tyres barely legal, engine blowing!
Pros: Very friendly and efficient
Pros: immediate return of deposit
Cons: i have ordered diesel car with 1.5 engine and instead i got 1.0 petrol car.
Pros: efficient. friendly. provided answers by email to me fast also would recommend discoverhire.com. excellent customer service
Pros: Efficient and convenient location; directly at the airport.
Cons: Sometimes they are busy and we were waiting for the staff to the finalized bill.
Pros: Hospitality or staff.
Cons: Long line
Cons: The damage checks before and after renting are time-consuming and in my case was incorrectly marked and needed to be sorted out while rushing to make a flight. I would recommend not spending time attempting to charge for dings or dents less than ~3cm. Having consulted for rental car companies in the U.S. before, you are spending more money conducting these checks and processing claiming than you would be by just ignoring them.
Cons: They were a completely poorly run scam. Though they had high amounts of customers, they had barely any representatives. Literally not one representative behaved courteously or professionally, they had convoluted insurance policies, and when we received a flat tire through no fault of our own we were charged extra fees that were not properly explained and made to return to the airport rental station several times. The representatives at this time were incredibly rude.
Pros: Replacement of our non-working car went extremely well, and we were able to drop off the car at the office next door to our hotel, rather than the airport, which dramatically reduced stress as we were leaving early in the morning.
Cons: The airport pickup took more than an hour, and no one from Ilha Verde answered any of the phone numbers when our first car died.
Pros: Very knowledgeable of tourist needs. Very efficient once I got to the desk.
Cons: A bit of a wait when flights arrive. They need more agents at peak times.
Cons: took about an hour to return car at inside desk, even though we had form signed outside saying no issues. additionally, for over a week the $1100 hold remains pending on my credit card, which is the largest hold i have ever seen form a rental car company. the people were friendly, but overall this amounts to very poor service.
Pros: Courteous and efficient
Pros: Good price.
Cons: Bad ratings online- was not warned. They mark every ding on the car after they take your deposit. Made us feel like we were being scammed. The cars papers had over 100 pencil marks and they told us every stone chip counts. We did not feel comfortable using this company.
Cons: The woman at the desk offered me an upgrade for more money that included their insurance and no deposit. I was not interested. When I told her I had insurance on my visa she said I had to pay over 1000 for deposit which I asked about. She became very rude and said if you had booked with my company instead of your company I would not have o pay the deposit..Handed me the papers abruptly and did not give much direction as to where to get it.
Pros: A simplicidade na entrega do veículo
Cons: O tempo de demora no balcão para finalizar o aluguer do veículo
Pros: Very friendly, and helpful assistance at the airport
Cons: Not that easy to find the parking lot when returning the car
Pros: Clean, functional, dependable car.
Cons: Did not like the "Ilha Verde" sticker prominently displayed on the rear window of the car. It announces that we are tourists everywhere we go, which could be a safety issue if criminals targeting tourists see it.
Pros: No problems. Relation price/quality
Pros: Nice communication, fast pick up and drop, good car
Pros: Very efficient
Pros: A good car rental
Pros: Delivered what I need and paid for. Staff was friendly
Cons: the wait time is a bit long but they have much more volume than the others.
Cons: Para o levantamento demorei bastante tempo.
Pros: Absolutely Nothing!!
Cons: The hour wait to get served. The cost of full cover insurance. The poor condition of the car. The fifteen minute wait to complete paperwork on return. The fact that they took the insurance excess up front then returned it at end.
Pros: Good communication by phone. Ease of dropping off vehicle at different location from elected.
Cons: Time spent waiting in line to pick up vehicle.
Pros: quick and Efficient.
Cons: Car could have been nicer. They take a beating in Azores.
Pros: Spoke English very well
Cons: There was no car for us. Very disappointed.
Pros: Service is awful. Had to wait a lot for pickup and drop. When dropping althought I filled up the tank the meter was not showing that (another malfunction which ilha verde confirmed). Meanwhile an employee of ilha verde suggested it was a scheme of me and I had a receipt from filling it up.
Cons: Ilha verde was the worst car hire I have ever experienced.
Pros: Friendly and efficient.
Pros: Quick friendly service, and airport counter.
Pros: Friendly staff, efficient process, excellent vehicle
Cons: More costly than expected
Pros: Nothing apart from the reasonable fare
Cons: I lost time in switching car: the first they offered was much bigger than I needed and they did not tell me in advance that the car was automatic (I do not like that at all). The agents, moreover, doubted I had refilled that thank and wanted me to pay an extra. They should know that the car had a broken needle for gas, never reaching the full position. I could avoid the extra charge only finding back and showing the receipt (with loss of time just before a flight).
Pros: Fast and efficient. When we had a problem with a car, they immediately replaced it. Easy to find and great cars.
Pros: Representatives were very nice.
Cons: They were very understaffed, we waited in line for a long while both to get the car and return it. I understand this is a busy holiday season but the amount of staff was inadequate. The line wait was at no fault of those working
Pros: Counter reps very friendly and helpful.
Cons: Return inspector was going to charge us for a dent in the car that was already there when we picked the car up. Fortunately, my wife had taken pictures of all scratches and dents...and the counter rep, upon review of the records, found the dent HAD been recorded already.
Pros: fast and friendly service at the airport
Pros: Simpatia e disponibilidade
Pros: Very convenient, good price.
Cons: When dropping off the return paperwork at the desk, (which needs to be a quick process) the line was shared by people arranging pickup, without reservations. Drop off needs to be expedited.
Pros: Good vehicle, easy pick up and drop off. Nice employees
Cons: Line at the counter, at pick up and drop off, had to wait greater than 15 minutes at the counter. Everything else was great
Pros: Car was clean staff was great paid very good attention to the customer
Pros: Polite and knowledgeable
Pros: Pessoal muito simpático e prestável
Cons: Demorou um pouco o levantamento da viatura no aeroporto
Pros: easy access...airport service... friendly