London City Airport (LCY), London, United Kingdom
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Driver's country of residence is United States of America (USA) and age is 30-65
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GreenMotion at London City Airport

1010 Dockside Rd, London E16 2QT
0044 02 071 860 016
Pick-up instructions
Customers arriving by flight only - On flight arrivals please call 0044 02 071 860 016 for the private shuttle service and proceed to the short term car park waiting area. Please allow up to 15 minutes for the shuttle service to arrive. Please be aware shuttle service will only be provided for customers who are flying in to the Airport. If you are travelling locally on public transport i.e train please exit Royal Albert (DLR) station, turn right onto dockside road, we can be found opposite travel lodge. Location is will connected via the A13, GPS co ordinates E16 2QT.
Drop-off instructions
Please clarify drop-off instructions with the provider upon pick-up.
Business hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-19:00
Fri:08:00-19:00
Sat:08:00-13:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Peugeot 508 STW
December 29, 2023

Pros: Great check in experience

Cons: Wouldn’t accept my John Lewis credit card as they said it was a debit card (it isn’t). Given choice of paying £500 to use debit card or to travel home to get another card. They said this often happens with this card which left me wondering why they haven’t sorted the issue. Telling me my credit card is a debit card is just gas lighting and not good business. Otherwise the car and service when I returned was great. So shame this let them down.

United Kingdom
Mercedes Benz Vito
October 31, 2023

Pros: quick collection and drop off

Switzerland
Fiat 500
December 2, 2022

Pros: Not much at all.

Cons: The insistent way they tried to get me to pay for fuel that I knew that I wouldn't use. The unexplained and unjustified amount that they charged me for damage to a tyre (£372). The car was not clean and smelled of cigarette smoke and when I pointed it out, nothing was done or offered to be done about it.

United Kingdom
Kia Rio
October 7, 2022

Pros: no frills quick and courteous

Cons: I had a different car substituted which was less economical even if it had more features

New Zealand
Kia Rio
June 4, 2022

Pros: Good car, well priced.

Cons: Hard to find the depot, staff not customer-friendly.

United Kingdom
Renault Captur
February 24, 2022

Pros: On this occasion it was very easy and simple

Lithuania
Peugeot 508 STW
February 12, 2022

Pros: Good servises for good price!

United Kingdom
Mercedes Benz C Class
November 21, 2021

Cons: Lake of costumer service and the agent was not very keen to help

United Kingdom
Citroen C3 Aircross
July 15, 2021

Pros: Not much

Cons: Most of it

United Kingdom
Peugeot 5008
July 8, 2021

Pros: Friendly staff, great deal.

United Kingdom
Peugeot 5008
June 7, 2021

Cons: Not a very good experience with green motion - staff were difficult to deal with and a lot of confusion over documentation.

United Kingdom
Peugeot 2008
August 20, 2020

Pros: The people working there is nice but don’t like when they found something wrong for more money

United Kingdom
Volvo V40
April 29, 2020

Cons: We didn’t had the car and they don’t want to refund us for the employee error!

United Kingdom
VW Polo 3d
February 27, 2019

Pros: Customer service- Cyril (not sure of spelling) was absolutely outstanding. A fantastic example of how to treat customers. Really impressed with him- we left smiling.

United Kingdom
Ford S-Max
January 7, 2019

Pros: Nothing whatsoever

Cons: They are fundamentally geared up to extort as much money as possible in an exploitative fashion that is akin to a criminal gang. The public needs to be warned away from them.

United Kingdom
FIAT 500
December 30, 2018

Pros: The service was poor. The staff were rude and despite us having the paperwork stated on the booking voucher, they would not accept this and charged us double to get a different insurance.

Cons: Everything apart from the car. The representatives were extremely rude to all customers who were there at the same time as us so I would avoid using this car hire company at all costs.

United Kingdom
VW Polo
December 27, 2018

Pros: Nothing! It was the worst service I have ever had

Cons: We didn’t end up taking the car due to all the add ins we weren’t pre warned about. The requirements weren’t clear

United Kingdom
VW Golf
December 11, 2018

Pros: carbon neutral, much friendlier than regular hire firms, speed of collection, detailed professional handover

United Kingdom
VW Polo
December 6, 2018

Pros: It's quick and easy, will definitely be using them again!

Cons: Nothing

United Kingdom
VW Polo
October 17, 2018

Pros: Nice friendly staff best prices out there nice new car

United Kingdom
VW Polo
October 11, 2018

Pros: Terrible company who lied about a mark on the vehicle as per the comments above. The worst company I've used in London.

Cons: Lied about an existing mark on the vehicle. Rude and aggressive staff. Misleading and deceitful. Will recommend to people to avoid at all costs

United Kingdom
Vauxhall Zafira 5+2
October 3, 2018

Cons: I was late to pick up my car because of travel delays and they then said they had locked the safe and refused to provide me with a car leaving me stranded They did not answer the phone until I arrived and were completely unhelpful This was a terrible service

United Kingdom
VW Golf
September 7, 2018

Pros: The initial cost of the rental

United Kingdom
Kia Sportage
September 1, 2018

Pros: The Kia Sportage was in immaculate condition. Value for money was exceptional.

Cons: Picking up the car took a bit longer because 2 hirers in front of me didn't have the correct documentation. Perhaps the requirement for documents and credit card should be clearly mentioned upfront in the email and the booking voucher. At the moment, it's hidden on the 2nd page of the booking voucher. I had all my documents only because I phoned a week earlier.

United Kingdom
Ford Mondeo STW
February 18, 2018

Pros: Nice fellas, genuine. Was disappointing that the car was not at the city airport terminal. Though not too far away, it caused some unecessary friction. Would be good if you flagged this- you did give address,, but having selected city airport, I wrongly assumed it would be on the airport proper?

Cons: When there were credit card issues, were able to find a work around, but it did cost us more. I forgot my credit card pin. Would be good to let customers know that this will be required st check in.

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The above prices are only approximate and were last updated at 01:06 on 2024-03-28. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Mileage: 500 miles per rental, Collision Damage Waiver (deductible: ~€ 1410.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Mileage policy
Mileage is limited to 100 miles per day.
For each additional mile an additional charge of 0.30 GBP per mile will apply.

Mileage limitations will apply if the car is to be used for crossing country borders.
Mileage will be limited to 100 miles per day for the entire rental period.
For each additional mile an additional charge of 0.50 GBP per mile will apply.
It is possible to purchase the Unlimited Mileage option for an extra charge of 7.80 GBP per day.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 80 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

The driver license must be written in Latin, Roman alphabet.
Licences issued in non-EU are not accepted.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, USA.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy. Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, additional ID showing home address (e.g. Utility bill), proof of entry/exit into/out of the country, bank statement or utility bill, boarding pass.
The following document(s): proof of home address (e.g. Utility bill), bank statement or utility bill must not be older than 4 months.
ID documents must be hard copies; documents held on mobile devices will not be accepted.
Please note that provisional driver license won’t be accepted. Licences issued in Albania, Algeria, Angola, Armenia, Aruba, Azerbaijan, Benin, Cameroon, Congo, Djibouti, Dominican Republic, Fiji, Gabon, Georgia, Ghana, Guatemala, Iran, Jamaica, Jordan, Kazakhstan, Kenya, Kosovo, Lesotho, Libya, North Macedonia, Madagascar, Malawi, Mauritius, Moldova, Mongolia, Morocco, Mozambique, Namibia, Nicaragua, Nigeria, Samoa, Senegal, South Africa, South Korea, Sudan, Tanzania, Togo, Trinidad and Tobago, Uganda, Yemen, Zimbabwe, Philippines, Eswatini, Haiti, Niger, Pakistan, Suriname, Afganistan, Mauritania, Indonesia, Iraq, Burkina Faso, Papua New Guinea, Zambia, Guyana, Rwanda, Palestina, North Korea, Dominica, Eritrea, Tonga, Tajikistan, Kyrgyzstan, Uzbekistan, Turkmenistan, Azerbaijan, Arab Countries, Gambia, Mali, Guinea, Somalia, Burundi are not accepted.
Certain professional groups, such as rally drivers, are not permitted to rent a vehicle.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Additional excess conditions may apply for drivers who hold a licence from the following country(ies): Australia, Canada, USA.

In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
The driver is fully responsible for the cost of the repairs for any damage to the mirrors, tires, undercarriage and all mechanical parts of the vehicle. This is not limited to the excess amount.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa.
The following payment methods are not accepted for payment: American Express, Cash, Debit cards.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.
Credit card must be valid after rental period for at least 60 days.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Booster seat (4-10 years of age), Unlimited mileage.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available only by previous request.
Details are available from the rental company's reservation office.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information

The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Please note that the rental company will check for any endorsements or penalties (traffic offenses or penalty points) on renter's driver license and that renter may be refused the car if there have been any in the last 5 years.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 240 minutes.

Pick-up & Drop-off
Mon:  08:00 - 17:00
Tue:  08:00 - 17:00
Wed:  08:00 - 17:00
Thu:  08:00 - 19:00
Fri:  08:00 - 19:00
Sat:  08:00 - 13:00
Sun:  closed

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