London Airport Heathrow (LHR), London, United Kingdom
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Driver's country of residence is United States of America (USA) and age is 30-65
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GreenMotion at London Heathrow Airport

239 Sipson Rd, Sipson, West Drayton UB7 0HW
0044 02 086 197 000
GreenMotion has an office in London Heathrow Airport, the busiest airport in the United Kingdom and Europe. The company offers a large fleet of cars and has some of the most competitive prices of all rental car providers serving London Heathrow. The company operates same-to-same fuel policy.
Pick-up instructions
Once you arrive at the hotel GreenMotion office is next to the bus stop on your right. GreenMotion office is opposite the front door of the hotel. Please note you will have pay for the Hoppa Bus Service. Green Motion Heathrow are based within the Holiday Inn M4J4 on Sipson Road. Once you have arrived at the terminal the best way to proceed to the Hotel is via the Airport Hotel Hoppa Bus Service. This operates from every Terminal from approximately 04:30 hours until 23:30 hours every day. Clients arriving into Terminals 2 or 3 should take the H1 to the Holiday Inn M4J4, bus stops 9 & 10 from Terminal 2 & bus stops 12 & 13 from Terminal 3. Clients arriving into Terminal 4 should take the free Heathrow Express train to Terminal 2 followed by the H1 bus from bus stops 9 & 10 and clients arriving into Terminal 5 should take the H51 to the Holiday Inn M4J4, bus stop 16. Once you arrive at the hotel our office is next to the bus stop on your right opposite the front door of the hotel. Please note you will have pay for the Hoppa Bus Service.
Drop-off instructions
Please clarify drop-off instructions with the provider upon pick-up.
Normal business hours
Mon:07:00-21:00
Tue:07:00-21:00
Wed:07:00-21:00
Thu:07:00-21:00
Fri:07:00-21:30
Sat:07:00-21:00
Sun:07:00-21:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
Hong Kong
Toyota Rav4
September 14, 2019

Pros: The rental desk is providing a good service

Cons: We selected the Toyota RAV from your site, of which host 4 pax and 3 big luggages. It was informed that they did not have the type of car. The selected car type will map to a Countryman. How could you imagine a Countryman can host 4 pax and then 3 luggages? They upgraded us to a Mercedes with 30 pounds per day but with the insurance of 40+ per day. In addition, when returned car, we asked how we should handle tickets, they informed that cs will take care, end up charged us 84@ for handling.

Australia
VW Golf
August 15, 2019

Pros: N/A

Cons: Potentially some of the worst and rudest customer service I have ever known. Decided not to take the car in protest at poor service.

United States of America (USA)
VW Passat Variant
August 6, 2019

Pros: despite the initial hard sell on insurance and being hit w/a large damage deposit for refusing (Our discover car hire said we had coverage) we were treated fairly upon return w/damage to one wheel questioned for which we had pictures to prove pre-existed. The final inspection was fair and fast. car was great and handled 5 people plus luggage. skoda wagon.

Cons: i got the impression that they make their money on damages not covered by insurance..which caused some anxiety. They were all about taking photos of existing damage before getting behind the wheel for the first time to document condition. I had the car for 2 weeks logged over 725 miles and fortunately despite being from the states and dealing w/uk's narrow streets and garages etc...i didn't put a mark on the car. Initial impression-bad final impression-good! overall quick and fair.

United Kingdom
VW Golf
July 23, 2019

Cons: Took around one and half hours queing and then finalizing rental before getting the car.

Hong Kong
BMW X3
July 19, 2019

Pros: I reserved a BMW X3. When I arrived the Greenmotion office, the staff told me they have no X3. The similar is citroen c4

United Kingdom
Volvo V40
July 10, 2019

Pros: Relatively easy process, handing back the car was very easy. Could be better by having more staff at the Heathrow branch as it is very busy

Cons: When handing over the keys, no information was prided to me. Had to learn as I went. Didn’t even know if the tank was petroleum or diesel

United Kingdom
VW Golf
June 26, 2019

Pros: The representatives were extremely helpful and couldn't have done more for me.

Cons: The location and size of the office is the only criticism I have. It would be ideal if there was a free shuttle bus for Green Motion customers from each terminal especially at busy times and the office needs to have more staff. It was fine for me because I picked up my car at a quiet time of day but when I returned it, there was a huge queue to pick up cars.

Singapore
Volvo V40
June 20, 2019

Pros: Car was fine

Cons: Staff use scare tactics to make you pay more for insurance.

United Kingdom
VW Golf
June 1, 2019

Pros: Value

Cons: Car choice limited

United Kingdom
Kia Stonic
May 2, 2019

Pros: Absolutely nothing, this was the worst service I've ever had

Cons: - Huge queues that staff made no effort to reduce - Difficult to reach location, there is no bus from terminal 4 as stated online - Constant upselling by staff - Ridiculous extra costs of insurance

United Kingdom
Mercedes Benz C Class
April 27, 2019

Cons: I queued for 3 hours to collect the car. This is absolutely unacceptable.

Canada
VW Polo
April 23, 2019

Pros: Efficient friendly and prompt

Cons: Nothing

Australia
VW Polo
April 7, 2019

Pros: Clear details for car return

Cons: Not been able to finalise the promised refund for the shuttle service between airport and green motion

New Zealand
VW Golf
March 28, 2019

Pros: Manager. He was very understanding and quick to react

Cons: Desk agent didn’t explain insurance properly, and fooled me into buying insurance when I didn’t want the upgraded options. Gave me two options of insurance, and having come off a long haul flight (44 hours) I was fooled into purchasing one. I however did get a refund which was much appreciated from the manager

Australia
VW Polo
March 21, 2019

Pros: Always good.

Cons: N/A

Australia
Nissan Qashqai
March 6, 2019

Cons: everything I got ripped off and had to pay again at the rental kiosk and I had to pay for the shuttle bus

United Kingdom
VW Golf
February 24, 2019

Pros: Nothing

Cons: Rude and unhelpful staff refused to do DVLA check and wasted my precious time on paperwork

United Kingdom
Ford Focus 3d
February 15, 2019

Pros: Rude staff / Unhelpful

Cons: Everything / Rude Staff and all they want to do is get as much money out of you as possible

United Kingdom
Hyundai i10
February 14, 2019

Pros: The guy I spoke to in Heathrow was very honest. Very fast service. Quick to communicate via email. Very nice car and was very clean.

Cons: Heathrow office never answers the phone. Was told they are so cheap because they make their money charging for scratches etc out of the deposit. However, I didn't experience this as a problem when I dropped the car off and the inspection wasn't pedantically close. Hard to actually find the office and where to collect the car. The entrance/ exit of the car collection is through some very thin width restriction bollards.

United Kingdom
FIAT 500
January 31, 2019

Pros: The desk staff are very helpful and quick to clarify concerns.

Cons: The people handling the vehicles on both acceptance and return are very aloof and unhelpful.

United Kingdom
VW Polo
January 21, 2019

Pros: I have always received excellent service from all the Team at Green Motion Heathrow Airport

Cons: nothing

United States of America (USA)
Ford Fiesta 3d
January 21, 2019

Pros: Pricing

Cons: Getting to the place was a nightmare, waited over an hour for the bus, really need your own transportation to holiday inn. Seevice agents are slow, trying to sell you all sorts of add ons, I would of booked them online if i had wanted them, when youve travelled all night to fet there, all you want is effiency in getting car,

Malaysia
VW Polo
January 17, 2019

Pros: No service provided

United Kingdom
VW Golf
January 15, 2019

Pros: It was very easy and straight forward when collecting/returning the car. The staff who give you the car are very pleasant.

Cons: The staff member at reception/desk wasn't too friendly.

United States of America (USA)
VW Golf
January 7, 2019

Pros: new vehicle

Cons: everything else. The vehicle check-out process and drop off, in particular, was a joke. Plus I incurred huge charges for minor damage which I don't believe I was responsible for.

United Kingdom
VW Passat
January 6, 2019

Pros: Always helpful staff and value for money.

Cons: Very inefficient when picking up the car. Only one staff member on duty initially, several customers waiting. The process also takes too long, despite all documentation being in order. An additional wait for the car to be ready. Took nearly two hours in total.

United States of America (USA)
Ford Fiesta 3d
January 4, 2019

Pros: The vehicle provided was suitable for purpose

Cons: Ridiculous time spent queuing to pick up the car because all the agents were trying to persuade every customer to take out Greenmotion's own insurance policy (at excessive cost) and then cancel existing cover after leaving the offices, and to increase daily mileage limits. Took over 1.5 hours from arriving to collect the car and driving off the property.

United States of America (USA)
VW Polo
January 3, 2019

Cons: No shuttle to car; very expensive.

United Kingdom
VW Caddy
December 31, 2018

Pros: Friendly, helpful, efficient.

Cons: Distance from T4 (train and bus to get to pickup point)

Ireland
VW Golf
December 17, 2018

Pros: Friendly and courteous front desk staff

Cons: Queue to get the car was long.

New Zealand
Hyundai i10
December 16, 2018

Cons: We tried to point out marks on the car at pick up but the staff told us not to worry and that the marks were not significan. At return we were charged for a 'scratch' that had been there at pick up. It was clear to us that this was a profit making exercise. We were extremely unhappy and will recommend to family and friends that they avoid Green Motion. We will also leave feedback on social media warning people against using this company as I wouldn't want anyone else to suffer like we did.

Canada
VW Polo
December 15, 2018

Pros: Excellent service, very professional and very helpful

Spain
Volvo V40
December 12, 2018

Pros: when you found them the staff were good

Cons: i spent over 3 hours trying to find location where to drop car and i can speak english and even went to police station, there is nothing on paperwork and phone number is answering service which gives you wrong post code

New Zealand
VW Polo
December 6, 2018

Pros: Very friendly and they gave us a free upgrade

Cons: Hidden extra charges (insurance and deposit)

United States of America (USA)
VW Polo
November 28, 2018

Pros: Nothing, they are a scam.

Italy
Peugeot 2008
November 20, 2018

Pros: Precise and competent staff

Cons: Nothing

United Kingdom
VW Polo
November 14, 2018

Pros: Very inexpensive and drop off was hassle free, despite my fear of having additional costs, after checking feedback.

Cons: The £1250 deposit hold....seemed very high

United States of America (USA)
Ford Fiesta 3d
November 12, 2018

Pros: Nothing.

Cons: Sales scheme to up sell. Sales agent was not clear in how he was charging more, what we were getting exactly. Seems shady.

France
VW Golf
November 6, 2018

Pros: The price and recent vehicle in very good condition.

Cons: It always takes 45 minutes to 1 hour to pick-up the car with a queue all the way outside of the office, waiting in the cold/wind.

Malaysia
Peugeot 2008
November 6, 2018

Cons: I have a problem where you had charged my credit card more then you are supposed to. There were additional charge on the credit card STANDARD CHARTERED from ac **4684 @ 17oct 18 at Green Motion MYR 319.42 and another similar charge on the same date and amount. Appreciate for your confirmation if the charges were from you.

United Kingdom
VW Golf
November 2, 2018

Pros: Nothing. They take pride in scamming you out of money, they are all part of it. The reason they charge you so little in hiring the car is so they get you to take out their insurance which adds about minimum of £40/day. If you use your own travel insurance, they will get you back by giving you a car which already has damage on it (which you can hardly see, unless you squint your eyes and look at various angles, you might just be able to make it out)

Cons: EUROPCAR ALL THE WAY! Wouldn't mind paying extra for a better car services which is actually on the airport.

United States of America (USA)
Ford Focus 3d
October 30, 2018

Pros: Great pick up experience. Helpful and kind. Did not have to wait an unreasonable amount of time, and everything was explained to me clearly and well.

Cons: Drop off. Things were unclear and uncertain. The guy a the counter was both rude and condescending, both of which were unwarranted in the situation (as I was not rude, condescending, or demanding to him).

United Kingdom
Mercedes Benz C Class
October 29, 2018

Pros: Cheaper than the "big" guys

Cons: Additional time to get to the depot from the airport An hour waiting in the queue to pick up the car Confusion about the deposit and insurance option paid through Discover car hire I asked for a Mercedes C Class and I called a couple of days before to confirm it would be available and was told it was. however I was give a massive Peugeot with 3 rows of seats!

United Kingdom
VW Golf
October 28, 2018

Pros: Dreadful experience - green motion office was closed when I arrived to collect my car and I spent the night On a sofa in local hotel reception. Car was filthy, dented and scratched in more places than not and I was given an “upgrade” I didn’t want and it cost me more money.

Cons: When raising a complaint I was referred to contract small print and basically told it wasn’t their problem. Customer service and customer care is non- existent. If this is your standard for your chosen partners then you’ll soon have no business

United Kingdom
VW Golf
October 19, 2018

Pros: Free upgrade

Cons: I didn't appreciate the hard-sell and the car had a slow puncture.

Australia
Hyundai i10
October 12, 2018

Pros: Simple and efficient process

Cons: Service was good but the shuttle bus service only goes to Terminal 5 so the return journey to the airport was an expensive taxi ride.

United Arab Emirates
FIAT 500
October 4, 2018

Pros: They were very honest and helpful.

Cons: Having to get the bus was a bit of a pain, as I had to factor this in to the time before my return flight.

United States of America (USA)
VW Golf
October 3, 2018

Pros: Nothing really

Cons: The place is a scam and this is going to get ugly, You will be tagged in the social media as well

Spain
VW Transporter
September 19, 2018

Cons: la entrega , la recojida

United States of America (USA)
VW Polo
September 8, 2018

Pros: The drop off was quick and easy. Nothing like the over an hour to pick up the car.

Cons: The price. The time spent getting the car. The bait and switch that went on throughout the discussions. The comment that I could get into a “larger car” with GPS for the same price as my original offer with GPS separate to only then discover that the car we were “up-sold” to had no GPS.

Australia
Ford Focus 3d
September 7, 2018

Pros: Cheap

Cons: Pain to get to and from the airport, and car a bit of a banger

Australia
Kia Sportage
August 29, 2018

Pros: Worst service ever. They promised they would deliver another car but refuse to deliver when their car was faulty

Cons: Nothing

France
Volvo V40
August 29, 2018

Cons: You sell an insurance package on your website which the green motion representative told me was rubbish when I commented that surely as they were represented by your website they should approve this product and why was it offered to me he said "well that's the problem with booking on line you are offered insurance products that aren't good ! I'd love to know how anyone would even know about green motion if they weren't on your website. In the end he persuaded me to cancel your insurance .

Australia
Ford S-Max
August 15, 2018

Pros: Car itself was in very good condition

Cons: Very long wait to pick the car up - about 50 minutes in the queue - not what you want at any time let along after a 24 hour trip from Australia. On return a tiny dent (almost invisible) was found on the car and so a "dent charge" was made. This may or may not have been justified. The dent was so small that it could have been there when I picked the car up - I wouldn't have seen it at the level of inspection I made at pickup time

United States of America (USA)
VW Transporter
August 14, 2018

Cons: Picked up car and the service lite was on. I drove back in to show them and he stated it was fine. On the 2nd day of the trip It said Blue needed to be added. Was never told or showed where diesel and blue were to be added

Australia
VW Polo
August 6, 2018

Pros: terrible customer service ... nothing to like!

Cons: They refused to give me the car I had booked ... they are renowned for ripping off customers with claims of damage to the car

Sweden
VW Polo
July 29, 2018

Pros: A bit slow process to pick up car. However, the car was really good and they were very flexible and fast when I wanted to extend the rental for a day. Excellent value for money.

Thailand
VW Golf
July 26, 2018

Pros: Patient agent.

Cons: Transportation to and from airport is not convenience at all and the bus fee that we have to pay. Lucky us that we have small money from overseas. Timing for pick up is not convenience at all (Need to be afternoon??). Our flight arrived earlier but have to wait for the car then we arrived our destination super late!!!! Size of the car, we traveled from overseas with big suitcases and they almost could not fit in to the car.

United Kingdom
VW Golf
July 12, 2018

Pros: Very POOR and UNPROFESSIONAL SERVICE.

Australia
VW Polo
July 12, 2018

Pros: Not alot. Pick up guy was very helpful but knew nothing about the car.

Cons: Each person in the queue took 20 mins to be processed and I was there for 1 hour before going to the car. The discussion re the cdw was awfull. I was informed that unless i took out the extra insurance I would be liable for the full value of the car. The explanation was terrible and I nearly gave up and left without the car. I have hired many cars in many countries and this was the worst experience ever.

United States of America (USA)
VW Passat
July 9, 2018

Pros: Good value

Cons: Leaky tire that I needed to fill a few times and dirty windows on the inside and outside which were a problem when driving into the sun.

United States of America (USA)
VW Polo
July 5, 2018

Pros: The car that we ultimately paid up to get was in good condition.

Cons: The service, the price, the misleading information regarding insurance and mileage limitations, observing unhappy customers fighting with staff about damage to their car, additional fees, length to pick up the car.

United States of America (USA)
VW Golf
June 11, 2018

Pros: The rep at the desk was friendly.

Cons: However, I waited in line over 1.25 hrs to be served. This was not planned or appreciated.

Canada
VW Transporter
June 1, 2018

Pros: nothing

Cons: 2 hours in queue to pick up vehicle

Canada
VW Passat
May 22, 2018

Pros: The speed of return and cleanliness of car

Cons: Not giving me the standard size car I booked and wouldn't upgrade for free due to their shortcoming, resulting in changes to my trip due to luggage space.

United States of America (USA)
VW Golf
May 18, 2018

Pros: I did not pick up the car

Cons: Nothing

United Kingdom
VW Caddy
April 30, 2018

Pros: Good value for money quick & efficient staff

Cons: N/a

United States of America (USA)
Hyundai i10
March 30, 2018

Pros: Most staff was very friendly and courteous.

Cons: I was aggressively upsold a luxury upgrade by an agent who refused to take no for an answer. I would not use the company again. It took about three hours to pick up the car because the agent would not give me the option to rent the standard card I had reserved. Then the car he upgraded me to was far too large for me and I had to return it and rent a smaller car.

Ireland
Ford S-Max
March 29, 2018

Cons: Trying to catch us out with non existant damage.

United States of America (USA)
VW Polo
February 19, 2018

Pros: Absolutely positively nothing

Cons: Everything, including the car selection which was substantially larger then what was ordered.

Australia
Ford S-Max
January 20, 2018

Pros: Nothing.

Cons: The company did not have the size of car reserved available. The first alternate they provided was defective Service was very poor when the vehicle broke down They have charged foe an alleged scratch which was probably there upon pick up but not visible due to the car being wet and has not even broken the paintwork. They clearly operate a business model based upon maximising revenue through bogus claims. I do not believe that you should offer them as a provider as they are clearly not reputable

United States of America (USA)
Kia Sportage
January 17, 2018

Pros: Overall the people were friendly

Cons: Car was dirty on the inside and has no petrol upon pick-up. Not enough attendees when I dropped the car off - one person trying to serve 5 or 6 people. Off-airport location is not very convenient, and for that reason alone I will likely book with a company that is physically at the airport next time.

United States of America (USA)
Toyota Rav4
January 2, 2018

Pros: Bothing

Cons: Extortionists - charged me 348 pounds for a hairline scratch that was on the care when i picked i up. They knew it was there and went to it immediately. I have created a complaint with the UK fraud office

New Zealand
Kia Sorento
September 25, 2017

Cons: We arrived 1/2 hour late to pick up rental car due to traffic congestion only to find that the car we had hired was no longer available as we were late. After much haggling we managed to secure another vehicle. The vehicle had only just been returned by another hirer and had not been serviced or checked over. Upon us receipting the vehicle the hirer did not go around and check the vehicle for any damage /cleanliness etc so we were forced to take as is. Our bond has still not been refunded.

Hong Kong
Ford Galaxy
September 4, 2017

Pros: Very little

Cons: Over-charging and erroneous charges. Atrocious customer service when difficulties arose. Even though I provided photos to refute charges there was no refund of money. Total intransigence and lengthy delays in responding to queries while ignoring any issue raised regarding my dissatisfaction. Their lack of response has resulted in unwarranted delays in enabling me to address matters with other parties in a timely fashion.

France
VW Polo
September 2, 2017

Pros: Customer service

Cons: N/A

New Zealand
VW Passat
August 24, 2017

Pros: Good quality of vehicle and 'can do' service of rental team.

Cons: Extra signage too rental premises as we had to ask the adjacent hotel where the rental premises were.

United Kingdom
VW Golf
July 29, 2017

Pros: Cheap

Cons: 1. Car was filthy inside. 2. Advertised as golf or similar, but gave a Peugeot (cheeky) 3. staff rude when returning car...

United Arab Emirates
FIAT 500
June 22, 2017

Pros: Friendly staff

Cons: Queue takes too long

United Kingdom
VW Transporter
June 10, 2017

Pros: The office was in a convenient location

Cons: The fact that there did not seem to be a good level of understanding between DiscoverCar Hire and Green motion regarding the costs that would be applied

United States of America (USA)
FIAT 500
May 24, 2017

Pros: Fast and easy

Cons: The car was a bit scruffy, plus the clutch pedal rubber was missing, which made clutch control more difficult - especillay when shoew were wet.

Most Popular Car Rental Offers

London Heathrow Airport Car Rental
Mini
Fiat 500 or similar
Fiat 500
  • 4x
  • 1x
  • 2x
  • Yes
  • Man.
GreenMotion
$18.17 / per day
London Heathrow Airport Car Rental
Economy
VW Polo or similar
VW Polo
  • 5x
  • 1x
  • 4x
  • Yes
  • Man.
GreenMotion
$19.82 / per day
London Heathrow Airport Car Rental
Compact
VW Golf or similar
VW Golf
  • 5x
  • 2x
  • 5x
  • Yes
  • Man.
GreenMotion
$20.36 / per day
London Heathrow Airport Car Rental
Standard
Ford Transit or similar
Ford Transit
  • 3x
  • 18x
  • 5x
  • Yes
  • Man.
GreenMotion
$22.39 / per day
London Heathrow Airport Car Rental
Economy
VW Polo or similar
VW Polo
  • 5x
  • 2x
  • 4x
  • Yes
  • Auto.
GreenMotion
$27.46 / per day
London Heathrow Airport Car Rental
Standard
VW Transporter or similar
VW Transporter
  • 2x
  • 18x
  • 4x
  • Yes
  • Man.
GreenMotion
$27.69 / per day
London Heathrow Airport Car Rental
Standard
Ford Transit or similar
Ford Transit
  • 2x
  • 18x
  • 4x
  • Yes
  • Auto.
GreenMotion
$31.46 / per day
London Heathrow Airport Car Rental
Compact
VW Golf or similar
VW Golf
  • 5x
  • 2x
  • 5x
  • Yes
  • Auto.
GreenMotion
$32.05 / per day
The above prices are approximate only. They are based on bookings made during the last 48 hours and depend on booking dates, length of rental and car class.

Top 11 Suppliers for London Heathrow Airport in 2019

Interrent
Interrent
Excellent 8.6
0044 2 038 980 140
79 New Road, Harlington, Hayes
Enterprise
Exceptional 9.3
0044 2 088 972 100
Northern Perimeter Rd, Heathrow, Longford, Hounslow TW6 2RY
Alamo
Exceptional 9.2
0044 2 088 972 100
Northern Perimeter Rd, Heathrow, Longford, Hounslow TW6 2RY
SIXT
Excellent 8.6
0044 2 070 188 246
Great South West Road Heathrow Airport, Feltham TW14 0PR
Keddy
Excellent 8.6
0044 3 713 843 410
Northern Perimeter Road West Heathrow Airport, Longford, Hounslow TW6 2QE
Avis
Avis
Excellent 8.5
0044 03 445 446 000
London Heathrow Airport T3-4 Northrop Road
Europcar
Excellent 8.2
+4403713843410
NORTHERN PERIMETER ROAD WEST
Easirent
Very good 7.4
0044 020 3130 0447
6 Airport Gate Business Centre, Bath Rd, Harmondsworth, Sipson, West Drayton
Rhodium
Rhodium
Very good 7.4
0044 208 759 0185 / 0044 208 273 9565
79 New Road, Harlington, Hayes, UB3 5BQ, UK
Goldcar
Goldcar
Very good 7.3
0044 2078 621 732
56-99 New Rd, Harlington, Hayes
Ace Rent a car
Very good 7.1
0044 208 619 7000 / 0044 317 248 7251
Holiday Inn M4 J4, Sipson Rd, West Drayton
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