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GreenMotion at London Heathrow Airport
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Customer Ratings and Latest Reviews
Pros: Car was fine
Cons: Staff use scare tactics to make you pay more for insurance.
Cons: Car choice limited
Pros: Absolutely nothing, this was the worst service I've ever had
Cons: - Huge queues that staff made no effort to reduce - Difficult to reach location, there is no bus from terminal 4 as stated online - Constant upselling by staff - Ridiculous extra costs of insurance
Cons: I queued for 3 hours to collect the car. This is absolutely unacceptable.
Pros: Efficient friendly and prompt
Pros: Clear details for car return
Cons: Not been able to finalise the promised refund for the shuttle service between airport and green motion
Pros: Manager. He was very understanding and quick to react
Cons: Desk agent didn’t explain insurance properly, and fooled me into buying insurance when I didn’t want the upgraded options. Gave me two options of insurance, and having come off a long haul flight (44 hours) I was fooled into purchasing one. I however did get a refund which was much appreciated from the manager
Pros: Always good.
Cons: everything I got ripped off and had to pay again at the rental kiosk and I had to pay for the shuttle bus
Cons: Rude and unhelpful staff refused to do DVLA check and wasted my precious time on paperwork
Pros: Rude staff / Unhelpful
Cons: Everything / Rude Staff and all they want to do is get as much money out of you as possible
Pros: The guy I spoke to in Heathrow was very honest. Very fast service. Quick to communicate via email. Very nice car and was very clean.
Cons: Heathrow office never answers the phone. Was told they are so cheap because they make their money charging for scratches etc out of the deposit. However, I didn't experience this as a problem when I dropped the car off and the inspection wasn't pedantically close. Hard to actually find the office and where to collect the car. The entrance/ exit of the car collection is through some very thin width restriction bollards.
Pros: Rental agent, I think his name was 'Sads" was excellent in trying to solve a problem caused by DiscoverCarRental. I would use Green Motion again based purely on his attitude and personality.
Cons: Was given a nice upgraded car as compensation for issues with DiscoverCarRental but car was quite dirty (still had some rubbish in door pockets) and car was vibrating when braking. Reported this when I returned the car, agent didn't seem bothered and I am guessing that it wasn't checked.
Pros: The desk staff are very helpful and quick to clarify concerns.
Cons: The people handling the vehicles on both acceptance and return are very aloof and unhelpful.
Pros: I have always received excellent service from all the Team at Green Motion Heathrow Airport
Cons: Getting to the place was a nightmare, waited over an hour for the bus, really need your own transportation to holiday inn. Seevice agents are slow, trying to sell you all sorts of add ons, I would of booked them online if i had wanted them, when youve travelled all night to fet there, all you want is effiency in getting car,
Pros: No service provided
Pros: It was very easy and straight forward when collecting/returning the car. The staff who give you the car are very pleasant.
Cons: The staff member at reception/desk wasn't too friendly.
Pros: new vehicle
Cons: everything else. The vehicle check-out process and drop off, in particular, was a joke. Plus I incurred huge charges for minor damage which I don't believe I was responsible for.
Pros: Always helpful staff and value for money.
Cons: Very inefficient when picking up the car. Only one staff member on duty initially, several customers waiting. The process also takes too long, despite all documentation being in order. An additional wait for the car to be ready. Took nearly two hours in total.
Pros: The vehicle provided was suitable for purpose
Cons: Ridiculous time spent queuing to pick up the car because all the agents were trying to persuade every customer to take out Greenmotion's own insurance policy (at excessive cost) and then cancel existing cover after leaving the offices, and to increase daily mileage limits. Took over 1.5 hours from arriving to collect the car and driving off the property.
Cons: No shuttle to car; very expensive.
Pros: Friendly, helpful, efficient.
Cons: Distance from T4 (train and bus to get to pickup point)
Pros: Friendly and courteous front desk staff
Cons: Queue to get the car was long.
Cons: We tried to point out marks on the car at pick up but the staff told us not to worry and that the marks were not significan. At return we were charged for a 'scratch' that had been there at pick up. It was clear to us that this was a profit making exercise. We were extremely unhappy and will recommend to family and friends that they avoid Green Motion. We will also leave feedback on social media warning people against using this company as I wouldn't want anyone else to suffer like we did.
Pros: Excellent service, very professional and very helpful
Pros: when you found them the staff were good
Cons: i spent over 3 hours trying to find location where to drop car and i can speak english and even went to police station, there is nothing on paperwork and phone number is answering service which gives you wrong post code
Pros: Very friendly and they gave us a free upgrade
Cons: Hidden extra charges (insurance and deposit)
Pros: Nothing, they are a scam.
Pros: Precise and competent staff
Pros: Very inexpensive and drop off was hassle free, despite my fear of having additional costs, after checking feedback.
Cons: The £1250 deposit hold....seemed very high
Cons: Sales scheme to up sell. Sales agent was not clear in how he was charging more, what we were getting exactly. Seems shady.
Pros: The price and recent vehicle in very good condition.
Cons: It always takes 45 minutes to 1 hour to pick-up the car with a queue all the way outside of the office, waiting in the cold/wind.
Cons: I have a problem where you had charged my credit card more then you are supposed to. There were additional charge on the credit card STANDARD CHARTERED from ac **4684 @ 17oct 18 at Green Motion MYR 319.42 and another similar charge on the same date and amount. Appreciate for your confirmation if the charges were from you.
Pros: Nothing. They take pride in scamming you out of money, they are all part of it. The reason they charge you so little in hiring the car is so they get you to take out their insurance which adds about minimum of £40/day. If you use your own travel insurance, they will get you back by giving you a car which already has damage on it (which you can hardly see, unless you squint your eyes and look at various angles, you might just be able to make it out)
Cons: EUROPCAR ALL THE WAY! Wouldn't mind paying extra for a better car services which is actually on the airport.
Pros: Great pick up experience. Helpful and kind. Did not have to wait an unreasonable amount of time, and everything was explained to me clearly and well.
Cons: Drop off. Things were unclear and uncertain. The guy a the counter was both rude and condescending, both of which were unwarranted in the situation (as I was not rude, condescending, or demanding to him).
Pros: Cheaper than the "big" guys
Cons: Additional time to get to the depot from the airport An hour waiting in the queue to pick up the car Confusion about the deposit and insurance option paid through Discover car hire I asked for a Mercedes C Class and I called a couple of days before to confirm it would be available and was told it was. however I was give a massive Peugeot with 3 rows of seats!
Pros: Dreadful experience - green motion office was closed when I arrived to collect my car and I spent the night On a sofa in local hotel reception. Car was filthy, dented and scratched in more places than not and I was given an “upgrade” I didn’t want and it cost me more money.
Cons: When raising a complaint I was referred to contract small print and basically told it wasn’t their problem. Customer service and customer care is non- existent. If this is your standard for your chosen partners then you’ll soon have no business
Pros: Free upgrade
Cons: I didn't appreciate the hard-sell and the car had a slow puncture.
Cons: They told us that Discover had made us pay extra for options which they included in there package for free. The final price on the website was incorrect and we paid a lot more for the car once we arrived at the Green Motion office
Pros: Simple and efficient process
Cons: Service was good but the shuttle bus service only goes to Terminal 5 so the return journey to the airport was an expensive taxi ride.
Pros: They were very honest and helpful.
Cons: Having to get the bus was a bit of a pain, as I had to factor this in to the time before my return flight.
Pros: Nothing really
Cons: The place is a scam and this is going to get ugly, You will be tagged in the social media as well
Cons: la entrega , la recojida
Pros: The drop off was quick and easy. Nothing like the over an hour to pick up the car.
Cons: The price. The time spent getting the car. The bait and switch that went on throughout the discussions. The comment that I could get into a “larger car” with GPS for the same price as my original offer with GPS separate to only then discover that the car we were “up-sold” to had no GPS.
Cons: Pain to get to and from the airport, and car a bit of a banger
Pros: Worst service ever. They promised they would deliver another car but refuse to deliver when their car was faulty
Cons: You sell an insurance package on your website which the green motion representative told me was rubbish when I commented that surely as they were represented by your website they should approve this product and why was it offered to me he said "well that's the problem with booking on line you are offered insurance products that aren't good ! I'd love to know how anyone would even know about green motion if they weren't on your website. In the end he persuaded me to cancel your insurance .
Pros: Car itself was in very good condition
Cons: Very long wait to pick the car up - about 50 minutes in the queue - not what you want at any time let along after a 24 hour trip from Australia. On return a tiny dent (almost invisible) was found on the car and so a "dent charge" was made. This may or may not have been justified. The dent was so small that it could have been there when I picked the car up - I wouldn't have seen it at the level of inspection I made at pickup time
Cons: Picked up car and the service lite was on. I drove back in to show them and he stated it was fine. On the 2nd day of the trip It said Blue needed to be added. Was never told or showed where diesel and blue were to be added
Pros: terrible customer service ... nothing to like!
Cons: They refused to give me the car I had booked ... they are renowned for ripping off customers with claims of damage to the car
Pros: A bit slow process to pick up car. However, the car was really good and they were very flexible and fast when I wanted to extend the rental for a day. Excellent value for money.
Pros: Patient agent.
Cons: Transportation to and from airport is not convenience at all and the bus fee that we have to pay. Lucky us that we have small money from overseas. Timing for pick up is not convenience at all (Need to be afternoon??). Our flight arrived earlier but have to wait for the car then we arrived our destination super late!!!! Size of the car, we traveled from overseas with big suitcases and they almost could not fit in to the car.
Pros: Very POOR and UNPROFESSIONAL SERVICE.
Pros: Not alot. Pick up guy was very helpful but knew nothing about the car.
Cons: Each person in the queue took 20 mins to be processed and I was there for 1 hour before going to the car. The discussion re the cdw was awfull. I was informed that unless i took out the extra insurance I would be liable for the full value of the car. The explanation was terrible and I nearly gave up and left without the car. I have hired many cars in many countries and this was the worst experience ever.
Pros: Good value
Cons: Leaky tire that I needed to fill a few times and dirty windows on the inside and outside which were a problem when driving into the sun.
Pros: The car that we ultimately paid up to get was in good condition.
Cons: The service, the price, the misleading information regarding insurance and mileage limitations, observing unhappy customers fighting with staff about damage to their car, additional fees, length to pick up the car.
Cons: 2 hours in queue to pick up vehicle
Pros: The speed of return and cleanliness of car
Cons: Not giving me the standard size car I booked and wouldn't upgrade for free due to their shortcoming, resulting in changes to my trip due to luggage space.
Pros: I did not pick up the car
Pros: Good value for money quick & efficient staff
Cons: Trying to catch us out with non existant damage.
Cons: The company did not have the size of car reserved available. The first alternate they provided was defective Service was very poor when the vehicle broke down They have charged foe an alleged scratch which was probably there upon pick up but not visible due to the car being wet and has not even broken the paintwork. They clearly operate a business model based upon maximising revenue through bogus claims. I do not believe that you should offer them as a provider as they are clearly not reputable
Cons: We arrived 1/2 hour late to pick up rental car due to traffic congestion only to find that the car we had hired was no longer available as we were late. After much haggling we managed to secure another vehicle. The vehicle had only just been returned by another hirer and had not been serviced or checked over. Upon us receipting the vehicle the hirer did not go around and check the vehicle for any damage /cleanliness etc so we were forced to take as is. Our bond has still not been refunded.
Pros: Very little
Cons: Over-charging and erroneous charges. Atrocious customer service when difficulties arose. Even though I provided photos to refute charges there was no refund of money. Total intransigence and lengthy delays in responding to queries while ignoring any issue raised regarding my dissatisfaction. Their lack of response has resulted in unwarranted delays in enabling me to address matters with other parties in a timely fashion.
Pros: Customer service
Pros: Good quality of vehicle and 'can do' service of rental team.
Cons: Extra signage too rental premises as we had to ask the adjacent hotel where the rental premises were.
Cons: 1. Car was filthy inside. 2. Advertised as golf or similar, but gave a Peugeot (cheeky) 3. staff rude when returning car...
Pros: Friendly staff
Cons: Queue takes too long
Pros: The office was in a convenient location
Cons: The fact that there did not seem to be a good level of understanding between DiscoverCar Hire and Green motion regarding the costs that would be applied
Pros: Fast and easy
Cons: The car was a bit scruffy, plus the clutch pedal rubber was missing, which made clutch control more difficult - especillay when shoew were wet.