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Goldcar at Madeira Funchal Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing
Cons: Poor customer service, very rude woman on the phone, Condescending calling her costumers 'dear'. I was arriving a day late due to weather conditions completely out of my control and I had paid for 5 days rental but I was not allowed collect the car I had paid for, 1 day lager. Avoid this company. A scam and rip off with rude staff!!!
Pros: Nothing
Cons: The representative was terrible, she told us the car we had ordered would struggle to get up the hills and to upgrade, if we got a puncture we would have to replace two tyres, told us Discovery car’s voucher was basically worthless and we would have to take out their insurance as well to be fully covered for an extra €150.00 ,€134.00 deposit for fuel . At this point we left got the bus hired a car off Charme Rent a Car who were fantastic oils be more helpful , delivered the car to our hotel
Pros: Miserable staff, bordering on rude, both at collection and drop off.
Cons: The car was a dreadful thing. Old, front rubber valance flapping, front right tire bald in the middle, rear tyre pressures 1.5 and 1.7 when should be 2.3, front tyres 2.9 when should be 2.3. Damage to car not on the condition form when we collected the vehicle, so I had to point it out to them.
Cons: In their e-mail it states you can pay with debit and credit card. But you cannot use your debit car without also paying for the extra insurance that’s a scam and total unacceptable. My wife was added as 2nd driver and we couldn’t use her credit card either.
Pros: NA - service did not meet even minimum expectations
Cons: Appalling service, incredibly rude and unhelpful person at Goldcar desk.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An E-Toll is offered in order to avoid violation fees.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
Many highways in Portugal are tolled using only electronic means.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of2.50 EUR day up to a maximum of 21.50 EUR rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
The following surcharges may apply: Facility Charge.
For certain car groups, minimal rental age is 21 years.
A young driver fee applies to drivers under the age of 25.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Customers not resident in EU countries are required to present the following document(s): International Driving Permit (IDP) in order to collect the car.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
A deposit for a tank of fuel is required upon collecting the vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, Toll pass / E-toll device, then an additional amount of deposit will be held on their credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
American Express, Cash, Diners is/are not accepted.
The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Optional extras are subject to the following additional charge(s): Premium Location surcharge, Airport Surcharge.
Delivery/Collection service is available only by previous request.
A deposit for a tank of fuel is required upon pick up.
Diesel vehicles are available only by request upon arrival.
Diesel vehicles are available for an additional charge.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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