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Goldcar at Palma de Mallorca Airport
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Customer Ratings and Latest Reviews
Pros: Bad service
Cons: Very pushy for extra insurance cover costing an extra 300 euros
Pros: Nothing!!!! They are the worst car rental car on the planet
Cons: Everything - horrible aggressive unethical threatening unprofessional staff - cheats & thieves
Cons: Refused to accept our insurance via third party and ended up having to pay twice
Pros: Drop off was easy. Car was in good shape and clean.
Pros: The car was pretty much clean.
Cons: Long que to get the car and drop off the car, no direct communication or flow of checking people in for cars.
Pros: there is NOTHING to like about the service. Totally Unacceptable by any performance standard, anywhere in the world
Cons: Rude, obnoxious, deceitful and discourteous service personnel. Totally Unacceptable in any place anywhere in the world
Pros: Excellent car and vlue for money
Cons: When dropping off the car the Goldcar rep told me to drop the keys in a box and the car would be checked 'later'. This is unacceptable and leaves the customer vulnerable to extra charges. I had to insist someone checked over the car while i was there.
Cons: Ladies at the counter rude and pushing to get extra insurance, terrible customer service
Pros: overall efficient
Cons: rude staff tried to sell unnecessary insurance made mistake on booking and was charged 150 euro incorrectly which i then had to spend my holiday time correcting asked to sign for charges and documents that were not properly explained
Pros: It was fast and efficient
Cons: I was told because I had full insurance I didn’t need to check the car On returning it. I still haven’t received my full deposit back.
Pros: Clean new car
Cons: Not clear on costs with insurance and gas. Really upsetting to think you book for $50 and turns out it is $300+. Unbelievable. People need a real heads up on what they are going to spend.
Pros: See above
Cons: All good
Cons: Goldcar lied me about money i have paid for petrol. They said they will back me all money they took from me if i give back full and they didnt do this.
Cons: Attendant gave us many problems and were constantly trying to upsell us
Pros: Easy drop off
Cons: Unclear relationship between Goldcar and website we rented off. Unclear information about the fuel charge. Unclear information about the insurance excess in spite of us paying for insurance online to Discovery
Cons: Insurance information from Discover Care for hire did not fulfill the Goldcar rental insurance. Goldcar was going to place an 1100€ hold on my credit card for 3 weeks in addition to your car insurance that we already purchased. The hold was going to be removed in 3 weeks even if the car was returned in 3 days.
Pros: Not much.
Cons: oo strict on pick up times. Counter not clear. Hidden ectras not explained such as airport tax, diesel charge, extra insurance.
Pros: Friendly staff
Cons: Costs were not upfront, the rental cost double what it was displayed as on the website. Still not received my deposit back.
Pros: The car itself was in good condition.
Cons: As with my Discover Car comment, we had a very difficult time dealing with Gold Car customer service to understand why our deposit was not honored, why we were charged for additional comprehensive coverage after already paying for it in our initial booking, and why multiple attempts to reach customer service have gone unanswered for a week. Not to mention our initial experience getting the car took ~30 minutes, and we were not explained any info. about the charges as we asked about them.
Cons: a little better info how to drive when you return it in garage should be great
Pros: very bad service
Cons: all Bad
Cons: Heavy handed CDW sales. I refused. Returning car they inititially refused to check in for any damage— it took ten minutes of arguing for them to agree to inspect car at drop off. Damage deposit of $1400 is still on hold on credit card more than a week after returning undamaged car with a FULL tank of gas.
Pros: worst thing ever
Cons: worst thing ever
Pros: Our service desk agent was extremely accommodating and helpful.
Pros: Obvious pick up counter & quick drop off.
Cons: Price quoted via discovercarhire vs. price at the pick up desk was a difference of approximately $200. I've rented cars in Mallorca numerous times and thought I would try a new company. Never again, felt like a scam and at least 3 other customers at the counter were unhappy about the service/ pricing. Unfortunately, after 24 hours of travel I gave in to the extra costs sinc
Cons: I was quoted a price of $71 US and ended up paying $191.76 - shocking rip off
Pros: The staff were friendly
Cons: Hidden charges on car pick up
Pros: I am sorry but this was my worst ever experience
Cons: I was given insurance which I did not ask for or need but was told three times that it would be refunded on the cars return . I am still waiting .the car was damaged before I picked it up and this was reported to gold car . we also took photo,s of the said damage.
Cons: We didn't like the fact that we were made to buy the insurance despite having our own insurance for hire cars. Its too agressive this business model and therefore we will not be using goldcar again
Pros: Hidden fees
Cons: Hidden fees
Cons: Every staff member that we interacted with (1 at the airport counter, 1 at the garage counter at pick-up, and 2 at the garage counter at drop-off) were rude and not helpful in answering any questions we had.
Pros: The car.
Cons: The insurance I pre-purchased was good for nothing. Spent an additional 200.00 dollars to fully insurance the car. Very upsetting.
Cons: They were super slow, not organised and annoyed. After I said I have my own insurance they started suggesting really weird things. The amount for deposit suddenly become around 1100 euros. The car was full and they told me I have to return it empty, if don't do that, I loose administration fee. To be honest I didn't really understand that. After all they didn't like my bank card, I am from Germany, I only had maestro, so they refused me. This was never an issue in Germany or France.
Pros: Drop off was simple enough
Cons: The front counter was the worst I have ever experienced. 2 agents for 40 people. And when I declined insurance, the agent ripped up one paper but still presented me with the same price on a hard copy. I will never us gold car again. Saving a few euros is not worth the headache or time lost.
Pros: Friendly at first.
Cons: Didn't set up car seat. Petrol was not full. Petrol prepaid and refunded according to use. Pushy about costs. Told $1000 would be kept if I had own insurance and refunded after 1 month.
Pros: Several hidden fees were applied that doubled the car rate! There was nothing to be done to cancel the reservation, nome of the fees were explained in advance.
Cons: Hidden fees.
Pros: Car in good condition
Cons: See comments above
Cons: Was pressured into buying additional insurance even though I had full personal cover
Cons: Rip-off at pickup!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Pros: The desk assistant was nice and tried to calm me down about paying more than twice I expected for the hire. Car was nice and tidy, no problems whatever, cannot complain about your company up to date.
Cons: Since I hired the car through an agent(as stated by your desk),HIDDEN charges like 210% were due.Discoverycars did state a much lower cost for entire hire. It is not your fault completely, but would not book over the net again. Also, a gentleman at the desk was very unpolite and rude. Besides your conversion rate is like extortion, since I gladly would have presented a credit card and payed the rest in cash. I'm pretty sure, you did not got the interest, but for me it would have been a delight.
Pros: Ladies at the front desk were pleasant
Cons: I'd be a good idea to let your renters know that personal insurance isn't accepted. Fine print is completely unacceptable it should be stated as a disclaimer when opt'ing the company's insurance option.
Cons: I understand that you need to make money, but posting price for 80e and paying total 230 is big difference. Was expecting something around 160 with insurance. Never use you again.
Pros: Car was new, booking seemed smooth
Cons: The price paid due to increases forced by goldcar at collection was double of original quote . Website is misleading, staff at desk probably driven by incentives take advantage and force higher costs onto customers. See my records, I have used goldcar frequently but never again
Cons: Goldcar is a scam....do not give them your card details under any condition.
Pros: Nothing. Daylight robbery and hidden fees.
Cons: The countless hidden fees, completely inconsistent customer to customer, and the total inflexibillity in handling these.
Cons: over $100 in hidden fees. no reserved return parking spot, had to search parking garage for a spot.
Pros: Coche nuevo
Cons: Coche poco potente
Cons: Very confusing, they will sell u more insurance even if u bought all the coverage u need when booking.
Pros: La voiture et son état
Cons: Le prix qui frise l'arnaque !
Pros: The car was in good condition and worked well
Cons: It took 1 hour at the desk to get the car. They charged more than the price quoted. They put pressure on me to take out their excess insurance, saying that Discovery's would not cover me for a scratch on the car. I was impossible to check the car over adequately on collection from a dark car park. They would not check the car on its return in my presence.
Pros: see above
Pros: Quickly Service; Clean Car
Cons: Hidden Costs
Cons: The way customer service agent spoke to us was rude. We felt pressurised to pay the extra amount of money for the comprehensive insurance, otherwise, we had to leave 2000 Euro deposit.