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Europcar at Tontouta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Average
Cons: The car had multiple scratches and dents that were not listed in the contract. I sent email with photos the following day (it was dark at the pickup and I could not see all defects) but I have never received any response or cinfirmation. In addition, I was not provided with instructions on early drop off. As they are not responding my email, I had to go to the agency to ask for the drop off instructions. Also I could not fit 2 suitcases in the car boot.
Pros: Was easy to collect and return
Cons: Great staff
Pros: Good service and a good modern car supplied. The car could have been explained a little more, as I had not driven this type of car before.
Pros: Fantastic service when we dropped it off. There was no taxi service to take us to the port
Pros: We were upgraded to a minivan which was perfect. Luckily I am OK with a bigger vehicle and we were 5 persons + surfboard!
Cons: Nothing really, it was friendly and easy.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request. Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Pick-up & Drop-off
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