EastCoast Car Rentals at Melbourne Airport

Pros: Service was amazing and car ran like a dream.

Pros: Best car rental I've ever had. Great car, quite new and excellent shuttle service from and to the airport!

Pros: Fast return and shuttle to airport

Pros: Staff.

Cons: The link to get to shuttle bus. Clicking on links in the modern scam world a no-no for me.

Pros: nothing

Cons: not friendly not helpful, no information, told us misinformation re the refund.

Pros: This was fast and hassle free. The service desk staff were great and so was the shuttle service.

Cons: Staff were polite and engaging.

Pros: Everything

Cons: ----

Pros: Good service

Cons: Nothing

Pros: Excellent customer service, convenient and quick shuttle to the airport and back, Nice, clean cars

Pros: Your car was generally ok.

Cons: The staff on service counter is very rude. I do not think they care about how long customers wait for. We hire rentals in other countries too and i would find this one as a difficult one. YOu can check wait times and body language on your own cctv.

Pros: Will be back for sure at the same company. That is how I was happy with the car price and stuff so friendly thanks.

Cons: Nothing

Pros: The driver who dropped me off to airpot

Cons: Nil

Pros: Para was a wonderful shuttle bus driver - very chatty and informative and very pleasant company.

Cons: Too much congestion at the drop off

Pros: People were very friendly, particularly Terry who picked us up from the airport.

Cons: Such a manual checkin process. All information had do be typed in again (surely this could be automated from booking?). Seemed a bit understaffed which Meant long queue times.

Pros: They were happy staff

Cons: Great

Pros: Excellent service and easy check in and return made it a breeze

Pros: Very efficient and helpful

Cons: Nothing

Pros: quick pickup and drop off. competitive rate.

Cons: No shuttle or service to get to airport after hrs

Pros: Fabulous and efficient staff. Drivers, office staff and return vehicle officers were helpful and courteous.

Pros: There was nothing to not like beautiful people

Cons: Nil

Pros: Thanks

Cons: Thanks

Pros: Efficient and no frills.

Cons: Service was great. Counter officers were friendly. Ferry service to airport with clean and big minibuses were very helpful for those who need to go to collect their cars.

Pros: Very straight forward when everything is in order

Cons: When everything is in order it's very straight forward but I don't like the way they tell you to go out in the rain and press the fob to find your car.

Pros: Desk staff are always very helpful, prompt and friendly when using East Coast rentals. Can’t fault the service or the vehicles.

Pros: Very friendly & helpful.

Cons: Helpful

Pros: The drivers assisted with luggage. Polite friendly and explained things clearly.

Cons: Happy helpful polite

Pros: Car was SUPER, it was new, clean, full tank, reception service was reasonably quick.

Cons: didn’t particularly like the vehicle drop-off, I struggled to find parking. I dropped off the vehicle at 4am and lighting was poor, nearly tripped off the stairs after placing car keys in the box. All car insurance options should be included online, after paying for insurance online you then try selling more at pick-up - be transparent. We also didn’t go through the condition report upon pick-up/drop-off despite a few calls to rectify the issue - was sent an outdated/incorrect condition report.

Pros: Nice new cars

Cons: The wait time was an hour , the situation of paying more money at the counter ! If the insurance I paid for isnt connected to the booking then dont make it an option ! Very misleading.. I dont have alot of money . Was told no smoking in the car and it must of had smokers last time because it stunk of ciggies

Pros: Quick service while dropping off the car.

Cons: Health and safety issue - They sold me a very old phone holder which didn't even work properly. The suction of the phone holder was worn off. It put me in danger when the suction didn't work and my phone along with phone holder fell on the car floor while driving on the freeway. They shouldn't sell damaged goods to customer. These can be life threatening.

Pros: Staff were quick at processing pick up and drop off

Cons: Transfer driver from airport to car rental was irrationally driving on wrong side of road, too busy watching his booking screen and sitting at green lights for 10 seconds before realizing it was green . It was a frightening airport transfer for my partner

Pros: Nothing

Cons: Everything

Pros: Nil

Cons: Time taken

Pros: The process is smooth.

Cons: EastCoast & Discovery Car are having an underground deal which scams users of buying useless car insurance. If EastCoast has nothing to do with the scam, then it should stop using Discovery Car platform to lease out cars!

Pros: Exceptional

Cons: Nothing

Pros: Terry the shuttle bus driver was helpfull, nice and all round funny guy :)

Cons: They forgot to tell me exactly how to drop off the car after hours, but it was easy to figure out

Pros: Responsiveness

Cons: Was not given phone number to call on arrival to get shuttle to rental office. Had to take public transport there.

Pros: very friendly service

Cons: The $54.77 for an extra hour was excessive. we were on holiday and were not keeping track of time down to the hour.

Pros: Make up for our loss spending a night at motel, so gave us refund, discount on vechicle and upgraded very happy for that.

Cons: Flight got delayed Shuttle left us stranded at the airport so had to go plan b finding a place to stay overnight.

Pros: Good service, good organization

Cons: Was rally good

Pros: The friendliness of the staff

Cons: The car provided has some tyre balancing and alignment problem. Resulting in problem and dangerous driving during travelling long distances.

Pros: All staff were pleasant to deal with.

Pros: The young lady that helped me , was very kind and went out her way to help me as much as possible ! i had cash and not enough money in my card . She made the process smooth and i would very like to thank her for that

Cons: That we got surprised with the 150 dollars extra for insurance

Pros: Friendly staff, good pricing

Cons: The car was smaller than advertised. It was also really dirty inside

Cons: the toll fee should be charged at just one time instead of charging in different day and sending the invoice separately which is confusing.

Pros: The car was lovely and tidy. It performed well The team member I had was in training, she did a great job Overall I would still recommend that company. I haven't had these issues in the past when choosing East Coast.

Cons: Was overlooked at the arranged pick up area. No toilet paper 2 holders empty no spares. I was very disappointed they didn't have an early service to run me back to the airport before my flight. So I needed to arrange my own way back to the airport 6kms away at 5.30-6am

Pros: A stated before

Cons: A stated before

Pros: Amazing service. Picked me up from airport 45 minutes after they had stopped doing shuttle runs for the day, extended the lease quickly and easily when I asked, car was in great condition & drove well. Everyone involved from the call center to the shuttle driver were incredibly helpful and kind. Would recommend again to anyone/hire from them again.

Cons: Nothing.

Pros: Honest and friendly

Cons: Pickup time was too long, but i understand that there was shortage of staff.

Pros: Lovely helpful people

Cons: Car smelled of cigarettes

Pros: All good

Cons: Not much choice

Pros: Great price.

Cons: The rental office was not open at the time I specified that I would drop off the vehicle -- therefore no transport back to the airport. Which means I had to drop it off a day early, and then pay for transport back to the city, and then back to the airport the following morning. I can't understand why they, and you took my reservation when you knew that my proposed drop off time was before the office opened. Moreover, I was charged A$50.00 for the early dropoff.

Pros: Friendly and fast

Pros: Easy shuttle bus pick up and drop off. Service desk efficient.

Pros: Great car, excellent service

Cons: Nothing

Pros: Friendly staff and whole car picking process took less than 10 mins.

Pros: nothing

Cons: Picking up from the Airport, The car specs, and extra charge

Pros: East Coast car rentals was fast and efficient.

Cons: I didn't like that I had to purchase extra insurance cover and ended up spending over $100 more than I had budgeted for.

Pros: Prompt pick up and drop off to airport. Quick paperwork, great little car.

Pros: Very friendly staff

Cons: Car wasn’t really clean and only had 3/4 tank of petrol.

Cons: service was misleading, i was asked to pay excess for insurance although on my booking it specifically advised i was insured for up to $4500, the lady at the counter kept giving me the spiel that discovery is not associated with eastcoast. I'll be ensuring all this is provided on online reviews unless i am compensated and reimbursed. Also the petrol was only half full when we picked it up and i put another 50% extra fill on top not knowing how much to put in.

Pros: Friendly representative

Cons: a little expensive

Pros: Not at all

Cons: No good customer service

Pros: Good staff. Some even follow my football team ( Nth Melbourne !).

Cons: Off airport site

Pros: reasonable price

Cons: insurance discussion after we book the car online

Pros: free car upgrade. No hard sell for extra insurance. good explanation of car features and safety features.

Cons: Bus service only drops you in one location with a lengthy walk to the terminal.

Pros: Cost effective

Cons: Pick up system

Cons: The air-con did not work & the car did not have a full tank of petrol on pick up ..no compensation was offered :(

Pros: Friendly service

Cons: When we picked up the car, the baby car seat (rear facing) was installed incorrectly. The car had a very stiff turning circle & waant fuel efficient.

Pros: Staff extra friendly and helpful

Cons: n/a

Pros: All aspects of the service was great.

Cons: Nothing what I can think of.

Pros: Vehicle, service and entire process excellent.

Cons: Nothing.

Pros: price

Cons: slightly muddly pickupop - the airport signage directing to car rentals is dreadful -lots of old signs that need removing -these send you in the wrong directions. you need to complain to them about it.

Pros: Price, customer service, quality of car.

Cons: Shuttle didn't run early in morning, so we had to pay for a taxi. We hadn't realised that when we booked.