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Easirent at London Heathrow Airport
Customer Ratings and Latest Reviews
Cons: WHAT DIDN'T I LIKE?!?!? EVERYTHING!!!!! The wait to check in 1 1/2 hrs. The car was filthy inside. The representatives were not fully available and their efficiency?!?!?... they don’t know the meaning of the word!!!!! If you are looking for value you will sorry STAY AWAY AT ALL COSTS!!!!!!
Pros: People were friendly and helpful. All fine.
Cons: The "Hoppa" bus service at Heathrow is very unreliable. We had to wait 45 mins at arrival and 55 mins after dropping the car off before a bus arrived. This lead to significant stress. Other rental companies with their own shuttle buses are more predictable. Ultimately the bad shuttle service means that I won't use easirent anymore. The rental agent painted a grim picture what happens if I didn't take out full cover insurance.
Pros: Terrible experience.
Cons: Infrequent shuttle, long drive. Overcrowded place, no welcome. Many customers waited in the wrong line, myself included. Machines for self check-in did not work. Representatives mocked me and other fellow customers for the attempt. Extremely long line to see a representative. Both of them left the customer they were serving alone for very long, and repeated breaks. One was eating chips and having fun of the customers in the line. The other mentioned the cheap rates and asked us
Pros: Nice guys.
Pros: Cheap. Good cars. Different options for insurance.
Cons: mixmatch with cars and fuel type. Little bit long waiting to pick up the car. Which is understanble because of busy holiday time.
Pros: Straight forward
Cons: Time to actually get the car, think they are under staffed
Pros: Wonderful staff
Pros: I received a better car than the one I booked. But I must mention that I booked for 13 days.
Cons: No wifi for customers at their Heathrow office.
Pros: Everyone was friendly.
Cons: It was a little challenging to find the service desk. This didn't impact my booking - There was another customer having trouble as a credit card was used to book that wasn't his. There were very limited options offered to him which considering the technology we have was a little strange. Especially as he was spending money with you.
Pros: Friendly and reasonably efficient (except for problem with kiosk accepting my CC but that's hardly their fault)
Cons: Charged me an extra GBP7.99 per day to remove mileage cap yet reservation clearly stated "Unlimited Mileage". Overall it was still a pretty cheap rental but about three times original quote. I'm still very pissed off about this.
Pros: The car was ok and the price for the car was good. The car seat was a rip off as mentioned above
Cons: As above, staff were uninterested in my complaint. I logged it online as requested but have failed to receive a reply
Pros: Though check of vehicle condition before pick up.
Cons: Customer service not great. Check in terminals not efficient. Although the staff were helpful to me they were not to other customers there at the same time. One member of staff was shouting at a customer about credit cards, not a good image! Why is it necessary to re enter all the details that we gave when we made the original booking? Time consuming and frustrating.
Pros: Nice guys
Pros: Nothing. They did not have the class of car I specified and I asked for a refund. I still need my refund by the way.
Cons: Very unprofessional .
Pros: Nice car easy to drop off
Cons: Trying to sell insurance at pick up is extremely tedious and is what one would expect from disreputable companies. The price on the Internet should be the price you pay. Please stop doing this, either quote the insurance online or drop it
Cons: long wait, scruffy premises, unclear if the fuel deposit really covered a full tank or, as in my case, only a quarter tank-if so why 95pounds?
Pros: Once located and found they were quite friendly and helpful
Cons: The location is a bit inconvenient and they didn’t have the car I booked
Cons: Easirent charged fees completely different than what was booked on your website.
Pros: quick drop off service
Cons: trying to charge extra for excess insurance as they said i needed excess insurance with them Charging £1500 for deposit - will not be released back to account between 7-10 days. restricys me hiring another car this week Charging £95 petrol deposit - not be released back until 3-5 working days waited 30 mins for car as none available
Pros: The return was very efficient and smooth
Cons: See above - overall, I am not returning to easirent. Will spen extra money to go the more established companies.
Cons: Trust,I felt easirent try to find a reason to get more money from the rentel before you take the car or to find any excuse possible to get more money after you return the car. Its simple if you can not make a profit renting at a price your are advertising do not charge those prices. Generally people are HONEST so we assume a person or company selling a service is also HONEST. I felt easirent is betting on a the wording of a contract most renters do not understand or thoroughly read to overcharge
Pros: Worst company cowboys
Cons: am really unhappy with this booking and it was a nightmare. The total cost was £66.64. But when I got there at 05:00 in the morning I was told the pay £118.01. That is what I had to pay. I was double charged £18,01 for booking charges there and you on the booking on line. Worst company, unprofessional, ungelpful realy cowboys. I will never use this. Please runaway from these people
Pros: The car was new and in a very good condition
Cons: Rude staff and rediculous requirements. They asked for two proofs of address ON TOP of my passport AND my driving licence - even though it was never mentioned in the voucher. They had to run a full credit check, so picking up the car took over an hour, and I was really thinking "screw it, I'll just rent a car else where". I'm a frequent traveller, But this is one of the worst car renting experiences I've ever had.
Pros: The return staff in Manchester
Cons: Collection service and staff at heathrow
Pros: I am sorry, nothing much.
Cons: Long delay in picking up the car. Car, not even, windscreen was cleaned.
Pros: Friendly to a certain extent
Cons: They were low on staff it got busier than expected which made things frustrating
Pros: Approachable staff, very understanding and professional dealing. No additional charges for dropping the car at the difference location.
Cons: Distance from the airport.
Pros: The renting agents were rude and incompetent. When I asked them the reason for 2 hour waiting period they said that this is why you paid less money.
Cons: Rude, inefficient and arrigant
Pros: Not a lot
Cons: Most things as they have over charged us and when I queried again when dropping the car off they said they cannot do anything....
Cons: The staff. It's obvious the company only looking to milk any pound they can and don't care about anything else.
Pros: cheap and simple
Cons: car a bit dirty on pick up (exterior)
Pros: The service. The staff were really helpful especially as we had 5 bicycles to load. They changed our vehicle at 11.30pm on collection to help us.
Cons: The instructions to find the rep were a bit confusing. Which bus to catch and where etc. The small paragraph needs rewording to make it a bit easier to read.
Cons: The car has sunroof screen but was not equipped with sunshield. It was so hot in the car. Felt cheated to put up with this hot summer. The left front type kept consistently out of air. It was so inconvenient that we have to pump up the air every 2 days. bad experience
Cons: Rude desk agents lots of hanging around waiting unknowledgable desk staff Car was awful and dirty Rip off add on prices
Pros: Nothing. Absolutely nothing
Cons: They are slow. Rude. Unprofessional and just the worst company I have ever had the misfortune to deal with.
Pros: Service and frindliness of the person that actually delivered the car. Car upgrade after a long wait to obtain it.
Cons: Lack of transparency and excessive and misleading invoicing and no return r answer to complaint. Excessive wait to pick up the car. Bus from terminal to the car rental company takes long despite the short distance because it stops in may hotels.
Cons: unprofessional stuff, extrem slow, over sell, extend rental over pricy.
Pros: Its close enough to the airport
Cons: Added insurance coverage to the rental agreement even though it wasn't required. Told us our vehicle wasn't available. The upsell cost quite a bit of extra money together with the insurance
Pros: Simple process
Cons: Asked for boarding pass???
Pros: Very inexpensive
Cons: The location is hard to get to, and the other reasons I mentioned.. The time waiting was triple other car rental places
Pros: The car was in good shape and clean.
Pros: Car was fine and the price was good.
Cons: I have never waited almost 3 hours to collect a car. I will never use this company again.
Cons: Queue to get car was over an hour in stifling heat. Lots of hidden costs. I know now to just stick with the big operators, it would have been more efficient and cheaper.
Cons: they wanted 70 pounds to pivk up my car 3hrs earlier when my car was only 1pounds total for a week. they refused to give me access to phone to call discover care hire. i had to wait an additiinal 1 hr trying to argue price down to finally 47pounds. paper work said early pick up is 5 pound per blank (cut off) and they refuse to clarify what the cut off word was when i tried to have them explain. they ushered me out as quicky as they could giving me someone elses paperwork.
Pros: Not much except the car drop off was relatively easy
Cons: The whole rental process was excruciatingly slow. For starters, easirent does not have a dedicated shuttle bus, so we have to wait for the regular bus service to their location which is located quite far out from the airport. Then when at the rental pickup, the agents try really hard to upsell everything from insurance to cars and the process is ridiculously slow. I have rented cars from so many other companies in so many other airports, but this had to be the slowest by far. Never again.
Pros: Free GPS system! Thanks!
Cons: Awkward customer service. it was annoying.
Cons: No explanation on price breakdown and vechile was dirty car wash didn’t work
Pros: It was inexpensive.
Cons: The car had lots of dents. Windshield washer line was frozen which was dangerous with the salt spray on the snowy roads. One tire had little air until I added air. Engine oil needed changing and was near low. Tires were almost bald. Tried very hard to sell additional insurance beyond contract price.
Pros: Modern vehicle, great price, polite and helpful.
Cons: Up selling, vehicle not cleaned so washed and valetted while we waited.
Pros: Friendly, efficient and professional service.
Cons: What’s not to like?
Cons: Very slow at check in and check out. Bus connections not frequent.
Pros: The staff although massively overworked/ understaffed were very polite.
Cons: See above.
Pros: The staff was pleasant
Cons: Didn’t have the car we hired despite our arriving for pickup at Heathrow later than pickup slot. Ended up paying much more for a lower quality of car. The insurance sold to us at the time of booking was not comprehensive at all and thus, we ended up paying twice over for insurance. Was told that the car or equivalent car I’d hired would arrive 6 hours later than the pickup time. Then was assured that they’d give me a replacement two days later which also did not happen. Will never book again.
Pros: When the car companies tactics blantantly are non-collaborative with a broker, I pay extra for simple piece of mind. The excess cover you provide results in very blantant, rude, arrogant, poor customer service from Easirent. And they did not give a “&$&$” about customers at the LHR location. All “geezers” I think the UK people call it ... poor!! Culturally inventive ... in fact ignorant! I am pissed off I paid for 3rd party cover which I expected was with knowledge of easirent. Extortian!
Cons: Read above! Shocking culture. They might go so much further if they cleaned up their act and had managers on site incentivise by customer service, not only revenue.
Pros: It was good
Cons: The service of this page
Cons: There was absolutely no vehicles available when I arrived. Had to wait over an hour to eventually get one of the reps cars. The car stank of marijuana was not full or cleaned and not the size of car I ordered. On return it was argued that I did not return the car full inspite of my explanation. When the person marked the fuel gauge he said it was nearly full when in fact it was less than 3/4 full. I was kept waiting for a further 30 minutes whilst he verified this info. Missed the bus transport
Pros: good staff - good price - good car
Cons: a bit far from heathrow terminal
Pros: handover inspection thorough and fair
Cons: insurance excess too much
Pros: Easy and very quick to settle all necessary forms and payment.
Cons: Car not clean.
Pros: I returned the car with full tank instead of half tank as I should have done and did not get a refund!! When we returned the car the guy who looked after us was polite and very helpful.
Cons: Car was NOT clean inside. It was washed outside. I had to buy some glass cleaner and kitchen roll to clean the windscreen, seats etc and left it in the car for the next person. A lot of people from the company running around but looks like job is not done properly. A lot of customers waiting downstairs to get a car. No one was downstairs when we got there to tell us that we have to go upstairs. You need to shape up your customer service.
Pros: Team downstairs were doing their best, upstairs were a nightmare
Cons: Long waiting period, rudeness to customers, no apologies, blamed it on lack of staff, they had 4, a friend came in and got processed over waiting customers, just disgraceful.
Pros: the price and the location, front desk is helpful
Pros: Service was quick and efficient. We were not standing around waiting.
Cons: Nothing to not like.
Pros: We did get a car.
Cons: Insurance wasnt exactly forced on us, but it was either take the extra insurance or have a $1200 hold put on your credit card. The half hour ride away from the airport, then the 20min wait to find out you will be charged 3x the original price. So you are left with the decision to wait for however long for the shuttle to come back, to take you the half hour back to the airport. Then to take a shuttle to another car agency after a long day of travel just to get there. Designed to work you over.
Pros: Speed of drop off
Cons: Pushing the insurance
Pros: quick response to a phone call when I discovered the office has moved from Sheraton Skyline Hotel at Heathrow to another site. A driver came and collected me.
Cons: Perhaps Discover could update the collection point details at Heathrow, and make it clear that the Shuttle Bus is in fact the Hoppa Bus, and costs money unless you have your printed booking form. The car was also pretty dirty on the outside when collected.
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