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Buchbinder at Vienna Airport
Customer Ratings and Latest Reviews
Pros: easy to find, easy drop-off. First gentlemen at pickup desk was friendly and helpful,
Cons: baby seat was not installed in the car, seat had wrong safety belt setup and there was no-one to help us. Arriving after a trip of 30 hours, 38 degrees heat with a baby and a small child (no water or drinking options in the pickup area as the machine didn't work and the staff couldn't give us water). we had to return to the car drop-off area where eventually a guy helped us to change the belts on the seat and to install it in the car. The seats should have been installed as requested.
Pros: pickup is easy and simple
Cons: drop off is far from the terminal and the weather has normally been cold and windy and very often there is only 1 person on duty and it iis a long way to the check in counter to take luggage in rain or snow .. no undercover walkway available
Pros: Their attend to their clients very nicely and provide all the details. They suggest you the best possible add ons on the car you rent.
Pros: The agents were lovely :)
Cons: I was given the quote excluding VAT and Airport fees. 393 euros per day for 8 seater. A bit too much. These were not disclosed to me before.
Pros: Airport location
Cons: Car different than the one reserved, key drop at the office rather than return parking lot.
Cons: the car we received was not at all the group we booked.
Pros: They were very good with the service and precise.
Cons: The fact that I wanted a passat but that hasn't been available for a while got a kia sportage instead
Pros: Quick response to questions l had.
Pros: Quick, convenient, friendly, upgraded to nicer car free of charge.
Cons: I reserved an Audi but got a scoda
Pros: Nice staff.
Cons: too slow checking out.
Pros: Perfect and efficient service by car pick up
Cons: Arrogant and unfriendly lady by car return
Pros: They were very efficient in the issual of the vehicle & when I asked for an upgrade. The quality of the vehicle was top class, and it didn't give me any problems for 20 days I had it.
Cons: The gentleman checking the car made needless references to non-existent scratches and dents which were not even present. He was even asking for a cleaning charge. I took it up with the office and they negated all these observations. This was regardless of the fact that I had taken a comprehensive insurance and damage protection on the vehicle.