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AVAX at Zagreb Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Sorry. Nothing
Cons: No meet and greet (as expected in the rental agreement). Phoning FOUR different numbers and getting shunted around until I finally could speak to someone who was aware i was renting a car. Waiting nearly two hours to get the car. Being assigned a compact when I'd hired a small SUV Being shouted down when I complained. My Croatian friend being shouted down when she later complained on my behalf. Waiting over an hour at the car drop off. The office was locked and no one answered the phone.
Cons: Car was dirty, no gas, bad condition tires, bad wipers
Pros: Friendly, helpful staff, quick response to phone call when we arrived at Zagreb airport.
Cons: No complaints
Pros: Ivan was annoyed that we came in late from our delayed flight , felt rushed
Cons: We had a issue with the WI-FI Router that did not worked, and AVAX stated that we need to return to a TELE2 office which was very far from out location in Croatia, was never fixed and I still had to pay, which iam Disputing through my Credit Card
Pros: Nothing.
Cons: I was charged twice for the service, the rep said they would return the money, it has been 4 business days and they still have not done so and now they are not responding to my emails. The location is from the airport and it is a dirt lot, the rep that picked us up didnt even offer to help with the luggage.
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