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Atlas Car & Truck Rental at Brisbane Airport
Customer Ratings and Latest Reviews
Pros: Friendly staff
Cons: The cars window was filthy on the inside.
Pros: Quick and simple. Booked car not available , offered upgrade immediately , sorted.
Pros: Very proficient
Cons: No problems
Pros: The agent provided exceptional service by providing and setting up a GPS device to navigate Australia’s road system to avoid tolls on the first day. Extremely helpful.
Cons: All websites, etc need to be ABUNDANTLY clear that the office is closed at 5:00 pm and that you need to have contacted them by 4:15 pm to get you at the airport or you will unexpectedly be spending the night near the airport.
Pros: i like the car itself, thank you form picking a good car to us.
Cons: we picked the car in in unfull fuel condition, we had informed the agent about this but he said that was ok. So we return the same fuel lever but then another shift agent told us that was not ok, then he got us to pay the different.
Pros: Easy to book, friendly staff, vehicle was as advertised
Cons: Hopefully this doesnt come off rude but the office where you collect vehicles stunk of cigarette smoke.
Pros: Lady at the counter when I picked up the car was wonderful with good customer service.
Cons: No space on the premises or along the road outside to park and wait while dropping off a car. Very cramped location.
Cons: Slow and at drop off very rude
Pros: Not a thing.
Cons: The service reps kept saying they were on there way, it would be just another 15 minutes. Never showed and not refunded they money
Pros: The ease of the paperwork and the friendly staff
Pros: The guy that worked behind the desk was really nice and showed a lot of empathy to my not so good beginning with the company. He was friendly and welcoming.
Cons: The overseas phone operator who obviously didn’t know where I was or anything about the courtesy bus operations for the car hire and I had to get a $30 taxi which was not reimbursed
Pros: Absolute professionalism, incredibly helpful and proactive, great local knowledge, very quick service, great shuttle service, lots of great suggestions re hiring a car and travelling about, great staff.
Cons: The amount charged to administer road tolls for what is essentially an automatic billing system. Food discovered in back of car, mostly on back of front head rest - only small amounts but we had to clean it so we weren't blamed for it.
Pros: Cost effective. Friendly welcome on arrival. Nice clean, easy to drive & reliable car.
Cons: It was a little unclear where to exit the airport to get to our pick up point.
Pros: Decent friendly people who were relaxed and informative.
Pros: Pretty happy all round Customer service was excellent so that will bring us back
Pros: Sorry - absolutely nothing
Cons: No phone or desk in airport - NOT an airport service 35 minute wait for shuttle bus Shuttle bus a disgrace
Pros: The staff and the upgrade they gave us
Pros: Ease of booking process and were able to provide last minute car hire when another company we'd initially booked with cancelled.
Cons: Took some time to pick up the car as it wasn't ready.
Pros: Seemed like nice people working with their hands tied
Cons: Very limited service. Clean inside car but looked like it was used as a paddock basher
Cons: I had been called Atlas when I arrived Brisban airport, but no answer more than 10 min.
Pros: Great price, clean modern car in excellent condition, very easy to find and rent the car using Kayak.com and Orbitz.com
Cons: Getting to the shuttle from the international Brisbane terminal was horrendous and very poorly marked. Secondly, I extended my rental period by 3 days as I was in the process of buying a car. I was able to buy a car in 2 days and returned my rental car, however I was denied a refund and instead was given a credit - which I will unlikely EVER use now that I've bought a car. Very unhappy about that.