Benito Juarez International Airport (MEX), Mexico City, Mexico
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Driver's country of residence is United States of America (USA) and age is 30-65
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America Car Rental at Mexico City International Airport

Av. Sonora S/N - Esquina Texcoco, Penon De Los Banos, 15520 Mexico
00529984041947/00529982772624/00525515600089
Pick-up instructions
The representative will be waiting at the rental desk in the Terminal. Terminal 1 International Arrivals: Hall E3 (between gate 8 & 9) Terminal 1 Domestic Arrivals: Hall of domestic arrivals in front of gate 2(Car Rental zone) Terminal 2: Hall of domestic arrivals. Should you need to contact us, our WhatsApp number is +52 998 404 1947 or +52 998 277 2624
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Canada
Jeep Renegade
April 2, 2023

Pros: I did not like anything.

Cons: Horrible customer service. It took over 2 hours to pick up a car. It was not ever a busy time. No one speaks English. We were ripped off by exorbitant insurance rates. Then we were given a car that was set to Spanish with no option for any English navigation. We also asked about toll roads and they did not inform us of how complicated it would all be to get on one. The drop off was a nightmare too. I will never use this car company and will do my very best to discourage anyone from using them.

United States of America (USA)
Nissan March
March 22, 2023

Pros: None

Cons: Scammers

Canada
Chevrolet Aveo
March 16, 2023

Pros: They are rak thives they try to force clients to pay for extra insurance even I if I already had Amex protection.

Cons: A serious company should never do business with those crooks it is a total scam

Hungary
Dodge Attitude
February 25, 2023

Pros: The kindness and professionality of the assistents

Hungary
Chevrolet Aveo
January 31, 2023

Pros: Az ár jobb volt mint a konkurens cégeknél .

Cons: Megpróbáltak rábeszélni plusz biztosításra , mondván hogy nincs benne az asszisztencia a választott biztositasomban , aztán kiderült 10 perc alkudozás után hogy mégis.

United Kingdom
Nissan March
January 29, 2023

Pros: The staff did not seem to care that we had ordered a different car or that we ordered a sat nav. Therefore we were basically abandoned in Mexico where we did not know where we were going nor did we speak the local language.

Cons: What did we like? Nothing. We will be writing a full complaint and asking for compensation

United States of America (USA)
Nissan March
January 29, 2023

Pros: nothing

Cons: I felt they were being dishonest with me and trying to get me to buy their insurance. Said my credit cards didn't work, but had no problem the rest of my trip.

United States of America (USA)
Nissan X-Trail
December 27, 2022

Pros: Thoroughness will documenting the condition of the vehicle

Cons: Time spent (over an hour) to pick up the vehicle, and being charged $1000+ more than Discover Cars quoted me upon reserving the car

Mexico
Nissan X-Trail
November 28, 2022

Pros: Nothing

Cons: Extremely bad and rip off

Mexico
Kia Forte
November 27, 2022

Pros: Desagradable, porque nos cobraron la renta y el seguro de nuevo, cuando se suponía que ya habíamos pagado

Cons: Que nos cobraron doble la renta del carro

Canada
Volkswagen Teramont
November 25, 2022

Pros: He offer an alternative options.

Cons: The service was ok.

United States of America (USA)
Dodge Attitude
November 22, 2022

Pros: nothing

Cons: I ended up walking away and just using uber for our entire vacation

United States of America (USA)
Dodge Journey
November 15, 2022

Pros: Nothing

Cons: Change prices at front desk

Romania
Chevrolet Spark
November 1, 2022

Pros: Nothing. Everything was terrible - from the car they provided to the customer service. Spent 2 hours to pick up the car and 1 hour to return it.

Cons: Everything! Will never repeat this experience again!

United Kingdom
Volkswagen Teramont
August 29, 2022

Cons: Still haven't received $18,000 refund of deposit, despite confirmation that car was returned as collected and it would be refunded in full within 48 hrs. Can was not what I ordered and was offered no refund. Ordered 7 seat premium SUV (VW or similar), got 5 seat Kia (or was offered a 7 seat mini van). Washer bottle has a leak and so we couldn't fill to squirt windows.

United States of America (USA)
Toyota Sienna
August 24, 2022

Pros: Friendly staff. Pickup to & from airport

Cons: When it came vehicle coverage, pricing was deceptive, they reassured us a packaged price & at the end the cost triple. Our mistake was trusting the agent when he had assured us one set price. We should of double checked each itemized line.

United States of America (USA)
Renault Duster
August 17, 2022

Pros: The service the man gave me was okay

Cons: Everything stated on the site where I rented the car was a lie. I paid almost double the price stated on the site. They didn’t give me the car I had rented and the insurance sold on the site didn’t cover me at all and they told me they couldn’t let me take the car out if I didn’t pay their insurance.

United States of America (USA)
Chrysler Town and Country
July 27, 2022

Pros: The worst service I’ve ever experience.

Cons: Personal very slow and took over an hour to get helped.

United States of America (USA)
Dodge Journey
July 22, 2022

Pros: only the courteousness of the driver to airport!

Cons: They scam people on a regular bases. I got to hear they were doing the same insurance recital to the customer next to me. I went to see their reviews and is all full of the same complaint. I can't imagine showing up at the airport and the airline telling me my flight purchase is not good.

United States of America (USA)
Dodge Journey
July 13, 2022

Pros: Horrible Service.

Cons: Sales associate kept telling me the internet was slow and couldnt get a hold of the manger. Made my family wait three hours that they are getting the car ready and then tell us that they dont have the car I rented and would need to pay more money for the cars they had available. Then the guy tells me I have the liberty to go rent at another company after making myself and three small children wait three hours for nothing.

Canada
VW Teramont
May 19, 2022

Pros: Nothing

Cons: Terrible experience

United States of America (USA)
Nissan X-Trail
May 19, 2022

Cons: Final price was way over expectation when placing order.

United States of America (USA)
Chevrolet Spark
March 17, 2022

Pros: Very efficient rental pickup.

Cons: The rental return was not very easy at all.

United States of America (USA)
Chevrolet Spark
February 19, 2022

Pros: Nothing.

Cons: I bought an insurance in advance and in Mexico they made buy another one using a trick withe cc terminal

Chile
VW Teramont
February 4, 2022

Cons: the car was almost wrecked, having noises everywhere.

Russian Federation
VW Jetta
February 2, 2022

Pros: Seems like an okay company.

Cons: Hold me about an hour at the office and didn’t like my driving license. The driving license was absolute fine. I did not get the car, I’ve lost money and time.

United States of America (USA)
Jeep Renegade
August 3, 2021

Pros: The employees that drive clients to airport are outstanding. Can’t complain!

United States of America (USA)
VW Jetta
July 12, 2021

Pros: Nothing, they took forever to get the paperwork done, took 2-3hours to get the car WITH NO LINE!

Cons: I didn’t like anything worst service ever!

Netherlands
Chevrolet Spark
June 29, 2021

Pros: Nothing. This is a scam. Stop ripping off people.

Cons: How are you still in business??

United States of America (USA)
VW Teramont
June 8, 2021

Pros: The problema is just the price and reservation....to expansive just for a car

Mexico
Toyota Hiace
April 28, 2021

Pros: No hay buen servicio

Cons: No se respetes el precio pues señalan cobros adicionales por seguro que supuestamente ya están cubiertos en la reserva previamente

Mexico
Dodge Attitude
July 17, 2020

Pros: I never rented a car through them. They said there was no way they could honor the price I paid through Discovery and also said they never accept 3rd party insurance coverage, which is what Discovery siad they would do.

Denmark
Dodge Attitude
March 5, 2020

Pros: It was all good from start, to the end, have Nothing to complain about,,, so we come back, in the end og the year, and rent Another car from you again 👌

France
Chevrolet Aveo
February 8, 2019

Pros: Rent the car for 3 months was possible.

Cons: It was impossible to make them respected the rate on the Booking form.

South Korea
Dodge Journey
October 4, 2018

Pros: It was okay.

Cons: The drop off took some time.

Ecuador
Chevrolet Express
August 21, 2018

Pros: la cordinacion y el tiempo de entreda y retiro de los carros

Cons: fue muy dificil encontrar el mostrador

United States of America (USA)
Kia Sportage
December 30, 2017

Pros: Staff at desk were polite at pickup, despite being dishonest about condition of rental car.

Cons: Car broke down, we missed our flight, and staff have been nothing but dishonest/dismissive since.

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