Alamo at Geneva Airport

Pros: Faultless, great service, car was perfect

Pros: Geneva is great terminal for picking up a rental. Almo rental staff were extremely professional and pleasant. Everything is very transparent and we always get amazing cars.

Pros: Efficient, customer freindly, informative

Pros: كانو على وضوح معي في كل معلومة

Cons: قيمة الكفالة الشاملة مرتفعة قليلاً

Pros: Very fast to take the car thank you

Cons: NIL

Pros: Assistant was very quick and easy. Very straight forward!

Cons: Price a bit high.

Cons: The amount I spent and the car they offered me doesn’t match. For that amount I deserved a better car.

Pros: Professionalism. All checked with no problem.

Cons: Explanation of all process should be better. where and how to take the car, road assistance etc. things are not difficult but kinda hesitating for foreigners.

Pros: Efficiency

Cons: Used bottle of water was un thé car

Pros: Excellent customer service and value for money , car was in good condition and very nice Audi A3 considering the price

Cons: I got lost trying to return the car to Geneva airport and went to the French side rental drop off by mistake

Cons: They have charged me for bringing it back early ? Also €5 for petrol even though it was completely full ?

Pros: The efficiency of the car rental agent

Cons: When I returned the car to the agent ( refuse to discuss with me). On top of it the report sent by the company was not accurate. I’ve provided the photos from the day of the pick up with all damages versus what I’ve received from them ( their messages were that I ‘ce done those damages -so NOT ok at all such type of behavior, even if the car was full insurance)

Cons: Lack of communication wasn’t told about lane control on the car when I have not used this facility before.

Pros: Reasonably friendly and efficient customer service.

Cons: Take care to read the fine print, if you choose against full insurance cover then your security deposit will be a lot higher, in this case mine was 2000 CHF instead of 500 CHF.

Pros: There are a lot of scratches.

Cons: They claimed i made a scratch in the top roof while it was mentioned in the pock up report !!!

Pros: Service agent stayed on past closing time to check us in following a delay to our flight.

Cons: Nothing.

Pros: Although I filled all the forms online as you asked for, I had to stand on the counter and wait 20 minutes before a conversation with a representative, which was very nice and professional. In the conversation, it became clear to me that I had purchased insurance in a company that was not the rental company. It's a shame you don't very clearly offer this option and its meaning. I purchased insurance in the company that I was sure was related to you !!!

Cons: Always remember that English or French are not always the main languages of your customers ... In addition, no one explained that at 4:00 am there is no shuttle from the car park back and you have to walk fifteen minutes on foot. If it was cold or wet it could have been very unpleasant !!!

Pros: The cleanliness.

Cons: Too much time to pick up and drop the car. The price was higher than the expected by email.

Pros: Polite representative. Fair policy - we weren't charges for damage we didn't do (this has happened with another company in Sicily)

Cons: We spent a lot of time looking for the car on the wrong car park level as we were not given good directions.

Pros: Everything

Cons: Nothing to complain about, everything was great

Cons: The car was given to me without the oil being checked. On the day after I collected it the oil warning message came on. I contacted Customer Services twice by email and twice by phone. I had no reply at all to my emails and the promised ring back never came. Customer Service is non existent so if you have an issue to discuss, you can't. Terrible experience. L

Cons: Unfair charges and no way to communicate with them.

Pros: Only drop off was quick

Cons: They charged a deposit of 3000 Euros on credit card for a 2 day rental !!

Pros: Pleasant staff. Car was clean.

Cons: Not easy to find the location to pick up the car. No clear directions

Cons: Care seat for children isn’t safe

Pros: It all went fine.

Cons: They have gone 100% digital, ie no paperwork whatsoever. That's fine except the email with their pdf showing details of the existing damage didn't come through until about half an hour after I had driven off in the car.

Pros: Nice guy on the desk.

Cons: No maps how to exit the airport No exact GPS address where to return the car No manual for GPS

Pros: fast service good car cheep

Cons: retern was a problem ther was not place to drope the car

Pros: Nothing really

Cons: That I could go on holiday with full cover insurance have the misfortune to get a puncture and still end up over £500 out of pocket is simply outrageous. It is exploitation and licenced theft. Nothing less. We changed the wheel ourselves and called roadside assistance subsequently because we thought it best and safer to get the spare tyre changed. Only for a grumpy roadside assistance guy to turn up without a spare tyre and tell us we should not have called them as we had already changed to the

Pros: They upgraded at not extra cost.

Cons: We had to wait a while to hand back the car.

Pros: Very efficient pick-up and drop-off at airport

Cons: Long walk from T2 (flight arrival) to T1 (rental car office) and then shuttle bus journey to P51 (car pick-up). Low oil level warning light in car after driving only 100kms - had to purchase engine oil & top-up before driving further!

Pros: Efficient once we got the paperwork done. When we got the small estate it was obvious we couldn’t use it so they found us a replacement immediately with no fuss - obviously with an extra cost - Volvo XC60 was fantastic. Drop off was very good. We also had a query whilst we were on holiday and customer services via email were very quick to help.

Cons: Finding the counter wasn’t that clear in Geneva - French or Swiss side?? Once there there were 2 reps and the longest queue - about 8 people collecting cars. The bus from the desk to the car park was good and the process was fine after that.

Pros: Useless service. Overcharged us €300 because we didn’t have a credit card under the drivers name

Cons: Excessive charge for a small superficial scratch of which we weren’t aware - I.e. not caused by me but probably when parked. Will stick to other providers in future who do not adopt shark tactics

Pros: Easy to find desk

Cons: Paying for full tank of petrol feels like a rip Off

Pros: Very good at the initial rental desk

Cons: Charged 300 Euros for a 1cm scratch that was barely visible on the wheel , I definitely did not do the scratch, it is very hard to photograph every single scratch on a polished car parked very close to other cars when you collect it , I had about 15 photos of scratches but had failed to notice the tiny one on the wheel . the rental agent spent ages trying to find something to charge me for , given the very high prices currently being charged for rental cars I find this outrageous

Cons: Very slow checkin even though I filled out the pre checkin service they sent me beforehand, no notification that the car has been returned and that all deposits have been repaid ?

Pros: Car was very good value

Cons: The car smelt of smoke

Pros: Price was good w.r.t competition.

Cons: Pick up time at the airport was very slow. The team were understaffed.

Pros: Friendly staff hassle free

Cons: Extremely difficult to find signs for car rental return at Geneva airport

Pros: Clicking noise on start up and during travel. Suggest inspection

Cons: .

Pros: nice new clean car, easy drop off.

Cons: Car was not size I had expected and required. This was because the offered a better badged car which was smaller. I was unable to get hold of them to add an additional driver.

Cons: A lot of time to pick up the car and they give us

Pros: Very efficient, great car

Cons: Nothing

Pros: Outstanding service at the counter! Very helpful and polite employee.

Pros: They are burglars. Anything else would be an understatement.

Cons: That they have stolen me almost 2000€ for nothing.

Pros: Fantastic client focus! Hope you can train more staff like the one's I got.

Pros: Car was dirty

Pros: It was super great!

Pros: Nothing.

Cons: Everything

Pros: Not charging for early return of car due to coronavirus

Pros: Seemless

Cons: Nothing not to like, other than high Swiss car hire prices

Pros: had Gps

Cons: Expensive

Pros: Car provided was better than booked

Cons: Alamo isn’t well sign posted in the garage

Pros: Fast ookute and efficient

Cons: Nothing for a good experience

Pros: Quick and easy

Cons: Can’t say I have anything bad to say, apart from maybe tyre chains should be part of the car kit apose to an extra as its winter season.

Pros: Nice car!

Cons: Pretty stiff prices!

Pros: Absolutely atrocious service. I will ensure I tell everyone of my experience via facebook, instagram and online.

Cons: Not a single thing do i recommend. Just take public transport

Pros: The car was in very good condition, it was upgraded to a larger vehicle free of charge, so it was more comfortable than expected.

Cons: There was a confusion about the payment, we were able to make the booking using the main driver's card on your website, but when we arrived to pick up the car, we were told that the card was a debit card and it was therefore impossible to use it to complete the booking. We had to change the main driver and pay for an additional driver in order to rent the car, what a shame!

Pros: Fast and efficient. Very helpful

Cons: Firstly, I was very disappointed to arrive at the pick up desk to be told that I can only process my transaction using a credit card. Since I did not have one, l requested for a refund of the deposit of £25.00 l paid to you using my debit card. The representative asked me to ring the booking agent. I asked her for the telephone number to call but she said she doesn't know the number. I expected that if they are partners you deal with, they should be able to have your telephone number.

Pros: Nothing

Cons: Everything

Pros: Courteous counter staff at Geneva Airport.

Cons: Inside of windscreen wasn't very clean.

Pros: Good quality car.

Cons: They requested a 5000 deposit if not using their insurance. I have an annual excess policy so did not want this but the 5000 was too much to put on my credit card. I then had to pay an excessive amount for their insurance. The fees are listed in the small print but are excessive.

Pros: A simpatia e disponibilidade dos funcionarios.

Cons: Nada a apontar.

Cons: hire company made us use their extra insurance by not accepting our debit card and credit cards.

Pros: Nothing

Cons: Their demand for a CH5000 security deposit

Pros: Car itself was fine

Cons: Dishonest representation of vehicle insurance. As above, when we arrived in Switzerland the car company, Alamo, requested we pay double the total cost already paid for insurance or provide ~$7000 deposit for the car

Pros: Very professional, no flexibility though.

Cons: BEAWARE! The fact that having the lowest insurance they want a deposit of 5000CHF!!! Most of the people then are forced to agree to take on an extra insurance which costs 20CHF per day, but you still have to deposit 1500CHF. Top level insurance, which is 55CHF per day, covers everything and no deposit is needed.

Pros: Free upgrade

Cons: Waiting time for collection

Pros: Easy, fast, trustworthy, directly at airport

Cons: All was great

Pros: Good car, good service, easy booking

Cons: GPS navigation was promised at the counter, but appeared not to be working when driving (no software installed/no maps), this was quite frustrating relative expensive insurance (full coverage)