ADVANCE CAR RENTAL at Melbourne Airport

Pros: Super helpful and very convineant that the airport office is open 24/7 with the shuttle service

Pros: I didn’t deal with advanced car rental, car was picked up as drop off from airport parking agent. The airport parking agent doesn’t know anything about car renting. They said their job is only allow me to pick up and drop off the car. The car was also old and had loud engine noise

Cons: I still haven’t get back my deposit as the airport parking agent unable to process the car return. They said I’ll have to deal with advance car rental separately. Worst car renting experience I have had, definitely will not use advance car rental or DiscoverCars again

Pros: Quick and easy

Cons: A small thing the car outside wasn’t clean but not an issue in my eyes

Pros: as above

Cons: Car smelt of cigarettes.... let agent know . even after 2 weeks of hire still smelt

Pros: Pick up and drop off at airport good.

Cons: Senior insurance surcharge, for accident free driver.

Pros: Friendly nice car

Cons: Nothing - obviously would have been better to have been in terminal without the bus ride, but worth it for the value

Pros: All you want from a car rental, quick pick up and good price

Pros: Its was cheap

Pros: Nothing in particular.

Cons: The way they handled their mistakes.

Cons: Service was good, but an improvement could be a better way of explainig the pick up and shittle service. Imagine, your comming from overseas and either phone nor internet is working at this time. A1, Advance Travel, Discover Cars, it all a bit Chinese to me and unclear who is in charge of what

Pros: It was nice and easy, car was clean. Easy pickup and drop service

Cons: On drop off, no body checked the car. It will be good if we can handover car to someone who check the car

Pros: good price for a decent car

Cons: the depot was a car park quite a distance from the airport - the agent there was not from the rental company and was just there to hand out keys - would not confirm any price or insurance details. We left there without any confirmation of what we would be paying - very unprofessional

Pros: Very easy and smooth process in obtaining a rental car

Pros: Great pick up and delivery from/to the airport. Ease of drop off and delivery. First car I received was better than second car.

Cons: Didn't know who to contact when discovered problems with the steering. Also unsure who to contact when charged for excess mileage on first rental, even though I didn't do it and the person at the desk had altered the odometer mileage. Still unsure what the final cost will be. Not sure why I am paying a $55 airport surcharge when the car is not at the airport.

Pros: Fast Efficient, customer friendly service. No hassles.

Cons: Nothing!

Pros: Quick and friendly

Cons: Nothing

Pros: Efficient and a great deal.

Cons: Nothing

Pros: easy to deal with

Cons: the car was a little dirty

Pros: awesome service and support. Immediate response

Pros: Good company, very friendly staff members

Cons: Clean car, they have let us know on some old marks on the car. Good company

Pros: Very nice group of lads - straight to business

Pros: Excellent service and value for money. A+++

Pros: Late night pick up and drop off very efficient Well presented car

Pros: Very good car condition, i30 is an excellent car to drive, overall services via A1 airport parking was excellent.

Pros: Efficient collection from airport and drop off.

Cons: NO PROBLEMS

Pros: Pickup and return were speedy and smooth.

Cons: The shuttle ride back to the airport after dropping off the car was a little too fast (my daughter had motion sickness). Maybe slow down with the shuttle speeds. :)

Pros: The agent is very friendly and helpful when we need help and make some requests like paying cash

Cons: The car return process is a nightmare as it is handled by the A1 airport parking staffs who are rude and unfriendly. They have forced us to take the shuttle bus and not given us sufficient time to check for any leftover item. Also they have damaged one of our luggage as the bus driver literally thrown our luggage into the bus.

Pros: Good service initially and from the rental desk, but hopeless when trying to get the deposit back :(

Cons: Feels like a scam.

Pros: Very speedy, no hassle.

Pros: I left my phone after returning the car. They had an immediate response to notify me which I highly appreciated.

Cons: Nil

Pros: Price

Cons: Picked up after office hours so there was no one that could answer questions we had.

Pros: Everything was smooth

Cons: Can't say I disliked anything.

Pros: The collection and dropoff was easy and better then doing it at the airport for both

Cons: car cleanliness

Pros: Very smooth and easy, great car

Pros: It was the staff who made this service. Everyone we encountered was fabulous friendly and super helpful.

Pros: The contact with Advance Car representative who took our calls from Switzerland at all times clearly answering our questions and doing his best to satisfy our requests

Cons: The process and service met our expectations and we had the best value for money compared with all other available offers

Pros: Extremely efficient and wonderful service. Definitely use them again. Thank you.

Pros: no comment

Cons: entire experience

Pros: No waiting to get the car. Excellent price. Quick transfer from airport to collection point

Pros: The car condition, the rates, the ease of drop off.

Cons: How the shuttle worked was not easy to find out, we phoned to get information after we landed, took a bit to work out what to do and where to go. Suggest you make a simple message, as part of correspondence, that details where to go and what bus service to get. Also, not clear on how I pay for tolls. I am expecting to receive a bill, but unsure.

Pros: Helpful with some minor queries. Nice car

Cons: Small additional surcharge on return without explanation.

Pros: Very fast on return.

Cons: Didn't check the car with me on return.

Cons: Lack of correct information

Cons: Car provided definitely needed battery to be replaced

Pros: Excellent shuttle service, no waiting time at pick up or drop off. Extremely quick and friendly service at the rental desk!!

Cons: Nothing

Pros: Efficient, and friendly customer service.

Pros: Friendly, efficient and helpful.

Cons: N/A

Cons: They charge without any receipt and any notice

Pros: So hassle free and easy

Pros: the whole service fast and reliable

Pros: We have hired cars on 2 other occasions overseas and your service was outstanding!

Cons: N/A

Cons: Ordre was om a Toyota. I know it is simmerler But i would not ordre a car with you if i new i would get a Kia. The weels was not i balance.

Pros: Great customer service, helpful agents,

Cons: Pickup location was not explained well for after-hours pickup, making arrival more confusing than it needed to be.

Pros: Quick, cheap

Cons: No manual guide for the car. The car was very old. Outside jet port parking there was no sign for your company. Car broke down had to reboot with jump leads and i didnt leave lights on.

Pros: Quick and efficient, and easily contactable with information at their finger tips

Cons: All good

Pros: After discussing with the car rental company, at the end we weren't charged for a 12 seater van, which was reasonable.

Cons: We did not get the 12 seaters we requested and paid for. Our rental car was replaced by an 8 seater and a small tiny car which had damage at the back bumper. We spent about 3 hours waiting for the cars because a small car had to be arranged. Was not a pleasant experience and we had to drive 2 cars everywhere rather than a 12 seaters van which would had fit us all in.

Pros: Easy to deal with

Cons: Getting someone on the phone proved difficult. When I did manage to call someone he took over an hour to get back to me "because he wasn't at a computer".