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Customer Rates and Reviews
Pros: Efficiency with the agent. Explanation of the car and regulations.
Pros: The customer care is excellent, ease of return parking (just outside the airport), the condition of this lovely car, the price.
Cons: several issues: 1. the rep offered me smaller cheaper car instead of what has been reserved saying its a better more expansive car, but it was not, he was lying 2. He insisted I would buy extra insurance. 3. After I refused to get alternative car and additional insurance he told me that USA drivers license is not accepted in Bulgaria and he will not rent out the car. I ended up being stuck with 2 kids at the airport until I simply rented another at the booth next to yours without any problems.
Cons: One of Add Car representatives stole my credit card and used the pin number I entered during the deposit cancellation process to withdraw 1600 BGL from my bank account. I got absolutely no response from the company after sending a complaint email. Outrageous.
Pros: The service was great. The representative were were expedient and addressed my concerns.
Cons: The check engine light was on when I picked up the car and was told not to worry about it.
Cons: Got a lower class car despite reservation. No offer to upgrade or refund. Car was dirty on pickup, with empty plastic bottles inside. One seatbelt buckle was missing in the backseat. When 3 passengers were riding in the back one of them was unbuckled. This is unsafe and illegal in Bulgaria. Car tires were old and cracked. They also were letting out air so I had to periodically stop and add air. Wipers were old, cracked and hard. I bought my own wipers and changed them. When raining water leaked.
Pros: freindly, professional quick service by Rosen the agent we picked and returned the car to.
Cons: Car smelled from smoke Car group was diffrent then the one we ordered allthough we were supplied a diffrent new car insteed
Pros: the car condition was very bad and it will probably have serious problems to someone that hires like a gear and/or motor problems. Altough the car was clean it has things inside that it will break down as you touch them. There is no integration between the place you hire the car and the agency you pay. I paid deposit and the whole rental where they did not even have the information about the deposit I gave to discover car hire, please fix it
Cons: Everything was fine except the car that was delivered to me wasn't at good condition as motor technical and the car was not at the same class of a polo that I should have. Also I couldn't yet get back the money that I extra paid.
Pros: The car a reserved was actually available (not a sure thing these days!)
Cons: all good!
Cons: We have an extra charge of 45 euros.
Cons: Please see my recent complaint
Cons: It was horible experience! Never again! It happened that I forgot back in UK my purse with all my cards, the guy working there was not helpful, for 40 minutes he was telling us that tha car is not there yet, then he did not wanted to accept any other payment metod - I had my credit card details , we had debit card, we offer to pay by cash. After 2 hours with 2 small kids gone insane on the airport, we had to go to another company to get a rent-a car. Addcar did not return £21 which we payed ....