Barcelona Airport (BCN), Barcelona, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ace Rent a car at Barcelona Airport

Carrer del Segrià, 2 08820 El Prat de Llobregat Barcelona
0034 902 360 636 / 0034 971 084 916
Pick-up instructions
After collecting your baggage leave the main hall and follow the signage towards "Parking G". Leave the terminal heading the exterior walkway towards the "Parking G" access. At the end of the walkway, go to the lower level. At the lower level and at your left you will find the bus area. At this point you will find the black minibus with ACE Rent A Car signage. Please note, that the car provider is Ok Rent a Car.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:30
Tue:07:00-23:30
Wed:07:00-23:30
Thu:07:00-23:30
Fri:07:00-23:30
Sat:07:00-23:30
Sun:07:00-23:30
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
VW Polo
September 20, 2021

Pros: The car was fine

Cons: I have complained and no one has addressed the issue. The information given to collect the car was wrong and delayed us by 1 1/2 hours resulting in a missed excursion. You need to change the information and the agents knowledge when phoning for help

United Kingdom
Peugeot Rifter
August 31, 2021

Pros: Abs nothing

Cons: The chaos of the office. The fact we hd to wait two hours to get served during which we were robbed and had all our passports stolen. According to the people who worked there “this happens all the time, no we don't have CCTV, no we don't warn people that pickpockets operate in the building and that it’s our fault for having too many children”. One of the worst experiences of my life. Oh and ACE rental cars doesn't even exist so you have to guess which company’s shuttle bus to get into.

Ireland
VW Polo
August 26, 2021

Pros: clean car

Cons: instructions on how to find pick up only references Terminal 1. We arrived into T2. the phone number provided was not answering. Major issue with getting charged €560 on my credit card for car damage even though they inspected the car and stamped the paperwork confirming there was no damage

United States of America (USA)
Peugeot 108
August 26, 2021

Pros: Literally nothing this was the worst experience I have had.

Cons: People were rude. Took 3 hours to get the car. Spent soooo much money calling ace rental car international.

United Arab Emirates
Peugeot Rifter
August 12, 2021

Pros: OK car rental car were efficient once we agreeded on the car.

Cons: Only seeing signs for OK Rental cars, so would have been nice to know to look out for OK. Not getting the car I booked ie Peugeot Rifter for 5 cases. Being told I wo not be able to claim a refund.

Malta
VW Polo
July 3, 2021

Pros: The car was new, but appart that, Nothing, the worst Car Rental ever.

Cons: They dont have a sign, instructions or anything else in the airport, is an external, they lost our booking, we paid an extra tax in order to go to andorra and the car didnt work with the altitude, we rent the car for two days and lost one with the issue.

United Kingdom
Fiat Panda
August 25, 2019

Cons: They gave us a badly damaged car which they would have blamed on us had we not gone to change it..then the rep gave me new paperwork but no car key ..when I returned to desk to say I didn't have the key 'moho'.. (his name but no name badge)insisted and kept insisting he had given me the key. Then after a lot of distress another rep saw reg no and found the car key in the box with all the other keys. No apology from Moho Absolutely dreadful .A useless incompetent rep who should not have a job

United Kingdom
Opel Astra
August 13, 2019

Pros: Car was in good condition and clean

Cons: Excessive waiting time to pick car up. Aggressive selling tactics from staff, leading to further delay. Not customer focused, just interested in making ac much money as possible from waiting customers, scaring them in buying extra covers etc. Will not recommend or use again

United Kingdom
Opel Astra
June 8, 2019

Pros: Nothing.

Cons: Everything.

United Kingdom
Opel Astra
June 4, 2019

Pros: Everything was exactly as expected. Staff were friendly and didn't try to 'scaremonger' you into buying additional insurance; offices were clean; car was well maintained.

Cons: Finding drop off location. There was a problem with the credit card terminal which took up quite a lot of time on collection; I also found the breakdown policy a little worrying in terms of the potential additional cost.

Ireland
Opel Astra
April 28, 2019

Pros: Price, no nonsense

Cons: Airport and diesel surcharges, high deposit

United Kingdom
Ford Fiesta
April 23, 2019

Pros: Nothing as we didn't deal with them - it was Rhodium Car Hire

Cons: Everything - despite paying for full cover and car seats with yourselves we were we had to pay more for all of this with Rhodium. We have now been charged for cleaning the car on its return just because there was sand in the foot wells - terrible company and service. It was a rip off and scam

Spain
Fiat Panda
December 12, 2018

Pros: Nothing, we could not take the car at the airport

Cons: The service at GoldCar at the Barcelona airport Terminal 1, rude people at the till, not professional

Canada
Fiat Panda
October 14, 2018

Pros: I never got any service from Ace renta car.

France
Fiat 500
August 29, 2018

Pros: Nothing, worst car service ever

Cons: Rude staff (at pick and return) Being ripped off with additional charges at pick up They didn't give me type of car I requested

United Kingdom
Volkswagen Polo
April 5, 2018

Pros: Staff were more worried about leaving then helping sort out their fault

Cons: Sack the staff and get competent ones

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