Frequently asked questions

Driver requirements

Confirmation and payments

Mileage, fuel, and cross-country rentals

Full Coverage, Insurance, and Protection

Fees and Extras

Bookings, modification and cancellation

After Rental

Driver requirements

What type of driver license do I need?

This depends on the car provider’s requirements. After searching for your rental location and dates, you can check the provider’s rental conditions under the picture of each car offered.

As a general rule, you’ll need a valid driver license that’s accepted in the country where you’re renting the car. The text of the license needs to be written either in Latin letters or in the official language of the rental country—for example, a driver license in Cyrillic will be accepted in Russia. If you’re traveling outside your own country, then in many cases, especially outside the European Union, an International Driving Permit (IDP) might be required.

The driver license needs to have been valid for at least one year before the start of the rental period. For some types of cars, more driving experience might be required.

You need to carry your original driver license with you during the entire rental period. Neither a printed copy nor a mobile scan of the license will be accepted.

What is required of the additional driver?

The additional driver needs to have a valid license that meets the same requirements as those for the main driver. All other rules that apply to the main driver also apply to the additional driver.

The additional driver must be with the main driver when picking up the car in order to sign the rental contract as well. If the additional driver cannot be present, he or she, together with the main driver, can visit the same car rental office at a later time to sign the contract then. Do note, however, that the car rental company will still charge the additional driver fee for the entire rental period.

You can add an additional driver or drivers when making your booking. Including a second driver is considered an extra and can only be paid for when picking up the car; however, during the booking process, we’ll let you know how much this extra will cost.

Where can I find my rental conditions?

On our website, you’ll find a link to rental conditions under the picture of each car. Click the blue text that says “Rental Conditions,” and a new tab will open that provides this information in detail.

Rental conditions will also be shown on the Confirmation Voucher that we’ll send you when your rental has been confirmed.

You’ll also be able to download the voucher, along with the rental conditions, on your My Booking page.

How old do I have to be to rent a car?

The best way to find the answer to this question is to check the rental conditions for each specific car. When you search for a rental on our website, you’ll find a link to these rental conditions under the picture of each car offered.

Usually, age limits for the driver are between 25 and 65 years. If you’re either younger than 25 or older than 65, we strongly recommend checking the rental conditions to make sure you’ll be allowed to rent a car and to find out if there will be additional charges.

Remember that it’s very important to include the driver’s age when making a booking on our website—if you don’t, you might be offered some cars that will in fact be unavailable to you because of age restrictions.

How long do I need to have had my driver license to be able to rent a car?

In most cases, you’ll need to have held your driver license for a minimum of one year before the start of your rental period.

For some cars, however, more driving experience might be required. It’s always best to check the rental conditions of each car, which you’ll find when you do a search for a rental on our website. Just click on the “Rental Conditions” link under the picture of each car offered.

Will I need a passport to pick up a car?

In general, the requirements for renting a car are the same as those for entering a country. If you’re traveling and your passport was required to enter the country, it will also be required when you rent a car.

In some countries, like European Union member states, an equivalent of the passport, such as the National ID card, might be sufficient.

Do keep in mind that you’ll need to have the original of your identification document, not a copy.

If you’re renting a car in your own country, other types of personal identification, such as your driver license, might be sufficient. To make sure, always check the rental conditions, which you’ll find when you do a search for a rental on our website. Just click on the “Rental Conditions” link under the picture of each car offered.

Confirmation and payments

Why haven’t I received a confirmation of my booking?

You can check the status of your booking at any time on your My Booking page (you’ll automatically receive a link to this page after you make a booking on our site). Because we work with many partners to find you the best deal, it may take some time before your booking is confirmed.

If your booking status says “confirmed,” but you haven’t received a confirmation email from us, there are a couple of steps you can take. First, refresh and double-check your mailbox. If the confirmation email still hasn’t arrived, check your mail program’s spam folder.

If after doing this you still can’t locate your booking confirmation email, please contact our Customer Service team. We’ll be happy to help you resolve the situation.

Will I have to pay for anything when I pick up my rental?

Yes, you will. Discover Car Hire only collects a prepayment. You’ll have to pay the remaining amount when you arrive to pick up your rental. We’ll list the full price on your Confirmation Voucher so you’ll always know the exact amount that must be paid at pick up.

During the booking process, we’ll also show you the prices of any extras and insurance policies that you choose. However, if you decide to add extras when you pick up your rental, you’ll have to find out what these prices are from the car rental company.

Why has my payment been declined?

There are a number of reasons why your payment may have been declined.

Most of our partners only accept credit cards. So unfortunately, if you’re trying to pay with a debit card, it’s highly probable that your payment will be declined.

Your payment will also be declined if your credit card doesn’t have sufficient funds, has expired, doesn’t allow a deposit, or if other types of restrictions are in place.

Payment can only be made if the credit card is under the name of the main driver stated on the Confirmation Voucher. The prepayment to Discover Car Hire can be made by credit card, PayPal, or debit card.

If you’re unable to determine the reason your payment was declined or if the problem persists, the best course of action is to contact your bank for more information.

Can I rent a car if I don’t have a credit card?

Unfortunately, in most cases, you can’t. Most of our partners only accept credit cards in order to protect themselves financially.

However, some of our partners do accept debit cards. Others will accept debit cards only if you purchase full coverage. This information is available in the rental conditions, which you’ll find when you do a search for a rental on our website. Just click on the “Rental Conditions” link under the picture of each car offered.

What is a voucher?

The Confirmation Voucher is an official rental confirmation document issued to you by Discover Car Hire. It contains the car rental company’s confirmation number, the car pick-up and drop-off instructions and times, the rental conditions of the car, information about the driver(s), as well as the car rental company’s address, phone number, and other contact information.

The Confirmation Voucher also contains the full price that you’ll be required to pay when you pick up the car. We always give you all the information and details about your rental so that you’re fully in control of your trip. If upon pick up you’re asked to pay for something that isn’t listed in the Confirmation Voucher or if the car rental provider tries to sell you a product against your wishes, please contact our Customer Service team for more information and assistance.

The Confirmation Voucher is attached to the confirmation email, and we will also send you a separate “Download your voucher” link that you can use to access and download your voucher at any time.

What payment methods are accepted by DiscoverCarHire.com?

As Discover Car Hire only collects prepayment for your rental booking, we accept such payment methods as credit cards, PayPal, and debit cards. Do note, however, that most of our partners only accept credit cards, so you’ll need to have a credit card in the main driver’s name in order  to pay the full amount due at pick up.

Mileage, fuel, and cross-country rentals

Can I cross national borders with my rental car?

Some rental providers offer the possibility to cross national borders with your rental car while others do not. The best way to find out is to check the rental conditions for each specific car. You’ll find these when you do a search for a rental on our website. Just click on the “Rental Conditions” link under the picture of each car offered

If crossing the border is allowed, additional fees may apply to cover extra insurance policies, taxes, etc. If you cross a national border in your rental car without first informing the car provider, the insurance you’ve purchased will become invalid and you will be fully responsible for any possible damages or charges that occur.

You can also include a question about the possibility of crossing borders when you’re making the booking. Our Customer Service team will look into it and get back to you with the answer.

What happens if I get a speeding ticket or some other fine during my rental period?

You are responsible for any tickets or fines that you receive during your rental period.

Sometimes it can take a while, up to two weeks, for the car rental provider to receive information about the fine. If this is the case, the rental company will charge your credit card directly. The company might also charge you an additional administrative fee for managing the fine. However, the rental company is always required to provide proof that the fine was issued.

Can I drop off my car at a different location?

Yes, this is possible. When selecting pick-up and drop-off locations on our website, we’ll show you the car rental companies and cars available for that type of rental.

There are three options for this type of service. You can choose to pick up your car at the airport and later drop it off at a rental counter somewhere else in the same city, such as the city center or a train station. You can choose to pick up your car in one city and drop it off in another in the same country. Finally, you can choose to pick up your car in one country and drop it off in a different country.

Each of these options involves an extra fee. Make sure you familiarize yourself with the price you’ll be expected to pay for dropping off your car at a different location. The exact price will differ from one car to another—we’ll always show you the amount of this fee before you make the booking.

Sometimes it might not be possible to drop off your car at a different location—there are some destinations where no car provider offers this service.

Do I have to pay for toll roads?

Yes, you’ll have to pay for toll roads just as you would when driving your own car.

It’s a good idea to familiarize yourself with the toll road system and usual method of payment in the country where you’ll be traveling. Not all countries offer the possibility of paying for toll roads in cash in the booth on the highway—some will expect you to pay in advance.

The car rental company may offer the possibility of buying a toll road device or using some other method of prepayment. If you choose this option, your credit card will be charged automatically, and you won’t have to stop at highway checkpoints or wait in lines. Using this option often includes discounts for toll payments.

What is my rental car’s fuel policy and can I change it?

Different car providers have different fuel policies and usually offer customers several options. Some of these are the following:

Full to Full: In this case, the fuel tank will be full when you pick up the car, and the company will expect you to drop off the car with a full tank. If this policy is chosen, it’s a good idea to look up a gas station near the airport so you can drop off the car with a full tank. For many cities and airports, this information is provided on our website.

Same to Same: In this case, there will be some fuel in the tank when you pick up the car, and you’ll be expected to return the car with the same amount of fuel. If this option is chosen, it’s important that the car provider inform you in advance of exactly how much fuel is in the tank at pick up and let you know how they’ll determine the amount of fuel in the tank when you drop off the car.

Full to Empty (also known as pre-purchase): With this option, you pay for a full tank of fuel before you pick up the car. If you return the car with unused fuel in the tank, you may or may not be compensated for it—this varies from car provider to car provider.

Pre-purchase with partial refund: In this case, you pay for a full tank and are allowed to return the car with any amount of fuel in the tank, from empty to full. If you choose this option, you’ll have to pay a service fee, but you’ll be compensated for any unused fuel in the tank when you return the car.

In some countries, companies aren’t allowed to charge extra fees for any missing fuel, while in others it is allowed. It’s always best to consult the rental conditions before you rent a car. You’ll find these when you do a search for a rental on our website. Just click on the “Rental Conditions” link under the picture of each car offered. The company’s fuel policy will also be stated on your Confirmation Voucher.

What is the mileage policy for my rental?

The mileage policy will always be listed under the rental conditions for each specific car. You’ll find these when you search for a rental on our website. Just click on the “Rental Conditions” link under the picture of the car that interests you.

Most car providers offer unlimited mileage, but some restrict mileage per day or per longer rental period. You’ll see if mileage is limited or unlimited under the rental conditions for each car. Payment for any extra mileage will have to be made when you drop off the car.

Full Coverage, Insurance, and Protection

What is excess?

EExcess is your maximum amount of liability in the event your rental car is damaged or stolen.

How much is the excess of my rental car?

Each car has a different amount of excess. The best way to determine the exact amount is to check the rental conditions under the picture of each car when searching for a rental (the blue “Rental Conditions” link).

How can I remove Full Coverage from my booking?

During the booking period Full Coverage might be selected by default. If you prefer not to include Full Coverage for your rental, you can simply uncheck it.

If you’d like to remove Full Coverage after the booking has been made, please contact our Customer Service team.

What happens if my rental car gets damaged?

This depends on the type of insurance you have. If your rental has only basic insurance, you’ll have to cover the damages up to your deductible/excess amount.

If you’ve purchased Full Coverage from Discover Car Hire, you’ll need to contact us and provide us with all the information about the accident. Once we receive the necessary documents, we’ll analyze the situation and then refund you for charges and costs related to the damage.

If you’ve purchased full insurance with the car rental provider, you’ll need to contact the provider and follow their insurance claim and refund procedure.

If you have your own insurance, you’ll need to contact your insurance company and follow their insurance claim and refund procedure.

What insurance policies does my rental car have?

We strongly suggest purchasing our Full Coverage. We offer the best price, and your rental period will be much more secure as you’ll be protected by an international company.

If you choose not to purchase Full Coverage, your rental car will only have basic insurance. This means that in the event of any damages you will be responsible up to the amount of your deductible/excess. Basic insurance sometimes includes a collision damage waiver, theft protection, and third party liability, or sometimes one or two of these. Whether or not they are included depends on both the car you choose and the legislation of the country where you rent the car.  

In some cases, basic insurance might not be included and you’ll be held fully responsible for damages up to the full value of the car. You should consult the rental conditions for more information. You’ll find these when you do a search for a rental on our website. Just click on the “Rental Conditions” link under the picture of each car offered .If you use your own car rental insurance, you do not need basic insurance included in your booking.

Will I have to leave a deposit when I pick up the car?

Yes, you will. If you choose Full Coverage with Discover Car Hire, your excess amount will be significantly reduced, but you will still be expected to pay the full deposit when you pick up the car. Information about the exact amount of this deposit will usually be stated on your Confirmation Voucher. The deposit amount depends on both the type of car that you choose and the country you travel in.

What additional coverage can I buy at the car rental counter?

You can purchase multiple insurance policies that will reduce your deposit and your excess to zero. In this case you won’t pay anything if there is any damage.

You can also purchase a partial damage waiver, which usually reduces your deposit amount by 50%, although it’s best to ask about the details of this coverage in advance.

The counter staff may also offer you a full damage waiver that protects you in the event of any damages to the car body. However, often tires and windows aren’t covered by this policy, so remember to ask the counter staff whether or not they are!

Why do I have to pay the deposit at the pick-up time?

The car provider requires you to pay a deposit for any potential car damages or future expenses, such as administrative fees, missing fuel, tickets, fines, and other risks. It’s possible to reduce the deposit amount by purchasing additional insurance at the counter.

How do I claim Full Coverage?

It’s easy to claim Full Coverage with Discover Car Hire. You’ll need to provide us with all the necessary information and documents related to the situation, the full list of which is stated in our Rental Conditions. Once we receive all the information, we’ll review it, analyze it, and then refund you for charges and costs related to the incident.

What should I do if my car breaks down or I’m involved in an accident?

If your rental car breaks down, you should contact the breakdown assistance service. Their contact information should be stated on your rental agreement document. You should also contact the car rental provider to find out how your rental car will be replaced.

If there’s been an accident and someone needs medical assistance, the first thing to do is contact emergency services. After that, contact the police and then contact your car rental provider.

What is Collision Damage Waiver?

A Collision Damage Waiver (CDW) is an optional type of insurance that’s sometimes included in the car rental price. This insurance limits the customer’s responsibility during the rental period and sets the maximum amount of money the customer will have to pay for potential damages. Whether or not CDW is included in your rental agreement depends on the type of car and on the country in which you rent the car. To see if CDW is included, check the Rental Conditions section, which you’ll find by clicking on the link under the picture of each car offered when you search for a rental on our website.

What is Theft Protection or TP?

TP is insurance that limits your liability up to the vehicle’s deductible/excess amount in the event the car is stolen. To claim TP, you usually need to provide the police report as well as the car’s key. TP is frequently included in the car rental price. For more information, check the rental conditions, which you’ll find when you do a search for a rental on our website. Just click on the “Rental Conditions” link under the picture of each car offered.

Fees and Extras

How do I add additional extras?

You can add extras on the booking page when you’re choosing a rental car. It’s important to remember that extras are subject to availability at the pick-up time. In most cases, they’ll be available, but occasionally they may not be. If this happens, we’ll do our best to let you know in advance that the extra of your choice won’t be available.

You can also choose to add extras, if they’re available, when picking up the car.

For our customers, the most popular extras are GPS, baby seats, child seats, and booster seats.

Can I upgrade my car?

Yes, it’s usually possible to upgrade the car you’ve booked. We recommend you contact our Customer Service team to do this. You can also upgrade your car with the car provider upon arrival at the pick-up location, but in this case you’ll be charged an extra fee.

If you upgrade a car with our Customer Service team, we’ll send you the updated information, pricing, etc. If you choose to upgrade a car at the pick-up location, it will be the car provider’s responsibility to let you know the increase in rental costs resulting from the upgrade.

What currency should I use to pay for the car?

The prepayment can be made in many currencies, but we’ll calculate the amount, according to the latest exchange rate, in either euros (EUR), United States dollars (USD), or British pounds (GBP). We’ll indicate the prepayment amount in both the currency of your choice and in one of the three stated currencies (EUR, USD, or GBP). If you use a foreign transaction to make the prepayment, you might be subject to commission fees from your bank.

When making the full payment at pick-up, you’ll have to pay in the local currency of the country where the car rental office is located. Your Confirmation Voucher will indicate the full amount you’re required to pay in the local currency, as well as the equivalent amount in your currency. Keep in mind that exchange rates fluctuate from one day to the next, so the amount charged on the day of your pick-up might be slightly higher or lower than the one listed on the Confirmation Voucher. If you pay the full amount using a credit card in a different currency than the one in the country where you pick up the car, you may be subject to commission fees from your bank.

Where can I find my Confirmation Voucher?

Your Confirmation Voucher will be included as an attachment with the confirmation email we send you when your car rental is confirmed. You can also find it on your My Booking page at Discovercarhire.com. Just click the My Booking link at the top right corner and enter your reservation number and email address. Once you’ve accessed the booking page, you can see if the booking has already been confirmed and if so, download your voucher there.

How do I request an invoice or a receipt?

You can request your invoice by contacting our Customer Service team, but the invoice will also be included in the Confirmation Voucher sent to you as an attachment with your confirmation email.

If you need an invoice for the full payment, it’s best to request this from the car rental provider when you pick up the car.

How do I pay for extra equipment?

Extra equipment must be paid for when you pick up the car. The full amount you’ll be required to pay will be listed on the Confirmation Voucher.

Bookings, modification and cancellation

How do I update the details of my reservation?

If you’d like to update the details of your reservation before picking up the car, just get in touch with our Customer Service team. You can update details such as the customer’s name and surname, the rental dates, and the type of car. You can also add extras or various insurance policies. We’ll evaluate your request, check if the changes are possible or available, update your booking, and inform you of these updates in a confirmation email.

If you’d like to modify your booking after you’ve picked up the car, you’ll need to get in touch with the car rental provider. You’ll find their phone number and email address on your Confirmation Voucher.

If I modify my booking, will the car rental price change?

If you request a modification, Discover Car Hire cannot guarantee that the price will remain the same. This will depend on the type of request, the availability of car models, pick-up and drop-off times, and the prices in force when the change is made. However, Discover Car Hire does not charge any modification fee.

Do note that the success of your booking modification is not guaranteed, especially if the change is requested at the last minute. If you request a modification less than 48 hours before your original pick-up time, your prepayment will not be refunded—we will only refund Full Coverage in this case.

Am I going to get the exact vehicle that I booked?

This depends on a few factors. Generally, we can’t guarantee that you’ll be given a specific car model, only that the car will be from a specific category. This category will be indicated when you make your booking, and it will also appear in your Confirmation Voucher. To look for the type of car you want by car category, you can do a filtered search on our website.

We always do our best to get you the exact car that you booked. But sometimes the person who rented the car before you is late returning it or has damaged the car at the last moment. For these reasons, you might be given a different car model from the same category.

There are exceptions. Sometimes, next to the picture of a particular car on our website, we indicate that the customer is guaranteed that exact model. If you book a luxury car, you’re also guaranteed to get the exact vehicle chosen.

We can guarantee the fuel type, the number of passenger seats in the car, and the approximate amount of luggage space.

Can I extend my booking?

Yes, this is possible. If you need an extension before picking up the car, you can contact our Customer Service team, and, if possible, we’ll arrange extending your reservation for you.

If you’d like to extend your booking after you’ve picked up the car, you’ll need to contact the car rental provider and follow their procedure. Discover Car Hire cannot extend a booking that’s already in progress. We can create another reservation for you, but this means you’ll have to return to where you picked up the car to renew the contract.

Can I return the car later than my original drop-off time?

If you can’t return your car at the agreed drop-off time, the first thing to do is to inform the car rental provider. If you’ll be arriving just an hour or two after the original drop-off time, it might possible to drop off the car later than originally agreed. However, in this case, you’ll be charged for a full extra day. If you’re more than two hours late without giving prior notice to the rental company, you’ll be charged for one more day and might also be subject to a fee for failing to return the car at the originally scheduled time.

Can I pick-up the car earlier than originally agreed?

If you contact Customer Service in advance, we might be able to modify your booking so you can pick up the rental earlier than originally agreed. If you don’t contact us and instead go directly to the car rental provider, you might find that the car is not yet available, that the rental office is closed, or that they’re busy with another customer who was scheduled to come in before you. For these reasons, you might have to wait until the original pick-up time.

What happens if my flight is delayed or canceled?

If your flight’s been delayed, it’s your responsibility to contact the car rental provider and inform them of the delay. Their contact information will be on the Confirmation Voucher. If you’re unable to get in touch with the car provider, you can contact our Customer Service team and we’ll do our best to inform them.

Sometimes you can pick up the car one or two hours later than agreed without informing the car provider. However, if you’ll be later than this and do not inform the car provider, your booking will automatically be cancelled.

If your flight’s been cancelled, the first thing to do is get in touch with our Customer Service team. Inform us about the cancellation before the original pick-up time, and we’ll do our best to inform the car provider about your situation. We’ll also ask them to hold the car for you for pick-up the following day. Do note that you’ll still have to pay for the first day as the car was reserved for you.

We can also try to find you a new car. In this case, the price will usually be a bit higher than the original price because the car will be needed within a short period of time. But we will give you a new Confirmation Voucher without charging another prepayment.

In the event of a delayed or canceled flight, we advise you to contact your airline company to check on the compensation procedure for the delayed or canceled flight in the country where you’re traveling.

Why do I need to provide my flight number?

Your flight number is necessary to help the car provider track your travel time, especially if someone from the car rental company is supposed to meet you at the airport when you arrive. Without the flight number, the rental company may not know your exact arrival time or may be unaware that your flight’s been delayed.

How do I cancel my booking? Is there a fee if I need to cancel my reservation?

To cancel your booking, either contact our Customer Service team or simply reply to your confirmation email by stating your date of birth and the reason for cancellation. If the reason for cancelation is a change of flight or other plans, we can offer you the possibility of modifying your booking.

If you cancel a booking 48 hours or more before the pick-up time, your prepayment will be fully refunded. If you cancel less than 48 hours before the pick-up time, your prepayment will not be refunded, but Full Coverage will still be refunded. If you contact us after the rental period has already begun, no booking-related payments are refundable.

What is the maximum period of my rental?

In some countries, national legislation limits the length of each rental contract, often restricting it to 28 days or four full weeks. If you’d like a longer rental period, it’s possible to make two separate bookings, which would mean you would need to return to the pick-up location to drop off your car after 28 days and sign a new rental contract.

In some countries and situations, a rental period longer than 28 days is possible. Check the rental conditions (when you do a search for a rental on our website, click the “Rental Conditions” link under the picture of the car you’d like) or contact our Customer Service team to find out more about each specific rental car and case.

After Rental

Do I get a refund if I return my car early?

No, the car rental company will not refund you any money for returning the car early, unless they make a special exception. Contact the car provider directly to find out more.

What if I have questions after my rental has ended?

If you have a question, the first thing to do is contact the car rental provider. You’ll find their phone number and email address on your Confirmation Voucher.

If you’ve forgotten something that belongs to you in a rental car, the company might still have it. If you have complaints or claims, contact our Customer Satisfaction team. You’ll be asked to provide all the relevant information and details related to your complaint, the damage involved, and anything else related to your rental. If necessary, we’ll also contact the car rental provider to request all the relevant documents and information about the situation. Resolving your claim depends on the type of insurance you have and on the details of the situation.

How do I return my rental car?

Your Confirmation Voucher will include the car rental company’s address. The voucher will be emailed to you as an attachment, and you’ll also find it on your My Booking page. Depending on the provider, the vehicle can be returned at the car rental office, the airport terminal, or at another facility. It’s best to ask about the drop-off procedure when picking up the car.

What if I have been extra charged for my rental?

If you’ve been charged for something not listed on your Confirmation Voucher and don’t understand why you’ve been charged, you can contact our Customer Satisfaction team. We’ll ask you to provide the invoice issued by the car rental company for these charges, as well as other relevant documents. We’ll analyze all the information and evaluate the situation point by point. If a mistake was made by the car rental provider, we’ll help you resolve the situation with the local partner. If no mistake was made, we’ll help you understand the exact reason for the charge.

It’s important that you familiarize yourself with your car’s rental conditions before you travel. When you search for a rental on our website, you’ll find a link to these particular rental conditions under the picture of each car offered. If you choose to purchase an additional service from the rental provider when picking up the car, make sure you understand how much this service will cost and if there are any potential fees for not following the agreement, etc.

How can I apply for damage compensation?

If you’ve purchased Full Coverage from Discover Car Hire, you’ll need to contact our Customer Satisfaction team and provide them with all the necessary information related to the situation, such as invoices, information from your bank, pictures if there’s been an accident, etc. We’ll analyze all the information and help you find the best solution. Learn more about this procedure in the rental conditions for your rental car. You’ll find these when you do a search for your rental. Just click on the “Rental Conditions” link under the picture of each car offered.

If you’ve purchased insurance from the car rental provider, the best course of action is to get in touch with them and follow their procedure for damage compensation.

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