Frequently Asked Questions

What happens if my rental car gets damaged?

This depends on the type of insurance you have. If your rental has only basic insurance, you’ll have to cover the damages up to your deductible/excess amount.

If you’ve purchased Full Coverage from Discover Car Hire, you’ll need to contact us and provide us with all the information about the accident. Once we receive the necessary documents, we’ll analyze the situation and then refund you for charges and costs related to the damage.

If you’ve purchased full insurance with the car rental provider, you’ll need to contact the provider and follow their insurance claim and refund procedure.

If you have your own insurance, you’ll need to contact your insurance company and follow their insurance claim and refund procedure.

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