Frequently Asked Questions
What is my rental car’s fuel policy and can I change it?
Different car providers have different fuel policies and usually offer customers several options. Some of these are the following:
Full to Full: In this case, the fuel tank will be full when you pick up the car, and the company will expect you to drop off the car with a full tank. If this policy is chosen, it’s a good idea to look up a gas station near the airport so you can drop off the car with a full tank. For many cities and airports, this information is provided on our website.
Same to Same: In this case, there will be some fuel in the tank when you pick up the car, and you’ll be expected to return the car with the same amount of fuel. If this option is chosen, it’s important that the car provider inform you in advance of exactly how much fuel is in the tank at pick up and let you know how they’ll determine the amount of fuel in the tank when you drop off the car.
Full to Empty (also known as pre-purchase): With this option, you pay for a full tank of fuel before you pick up the car. If you return the car with unused fuel in the tank, you may or may not be compensated for it—this varies from car provider to car provider.
Pre-purchase with partial refund: In this case, you pay for a full tank and are allowed to return the car with any amount of fuel in the tank, from empty to full. If you choose this option, you’ll have to pay a service fee, but you’ll be compensated for any unused fuel in the tank when you return the car.
In some countries, companies aren’t allowed to charge extra fees for any missing fuel, while in others it is allowed. It’s always best to consult the rental conditions before you rent a car. You’ll find these when you do a search for a rental on our website. Just click on the “Rental Conditions” link under the picture of each car offered. The company’s fuel policy will also be stated on your Confirmation Voucher.