Frequently Asked Questions

What if I have been extra charged for my rental?

If you’ve been charged for something not listed on your Confirmation Voucher and don’t understand why you’ve been charged, you can contact our Customer Satisfaction team. We’ll ask you to provide the invoice issued by the car rental company for these charges, as well as other relevant documents. We’ll analyze all the information and evaluate the situation point by point. If a mistake was made by the car rental provider, we’ll help you resolve the situation with the local partner. If no mistake was made, we’ll help you understand the exact reason for the charge.

It’s important that you familiarize yourself with your car’s rental conditions before you travel. When you search for a rental on our website, you’ll find a link to these particular rental conditions under the picture of each car offered. If you choose to purchase an additional service from the rental provider when picking up the car, make sure you understand how much this service will cost and if there are any potential fees for not following the agreement, etc.

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