Frequently Asked Questions

What if I have questions after my rental has ended?

If you have a question, the first thing to do is contact the car rental provider. You’ll find their phone number and email address on your Confirmation Voucher.

If you’ve forgotten something that belongs to you in a rental car, the company might still have it. If you have complaints or claims, contact our Customer Satisfaction team. You’ll be asked to provide all the relevant information and details related to your complaint, the damage involved, and anything else related to your rental. If necessary, we’ll also contact the car rental provider to request all the relevant documents and information about the situation. Resolving your claim depends on the type of insurance you have and on the details of the situation.

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