Frequently Asked Questions

How do I cancel my booking? Is there a fee if I need to cancel my reservation?

To cancel your booking, either contact our Customer Service team or simply reply to your confirmation email by stating your date of birth and the reason for cancellation. If the reason for cancellation is a change of flight or other plans, we can offer you the possibility of modifying your booking.

If you cancel a booking 48 hours or more before the pick-up time, your prepayment will be fully refunded. If you cancel less than 48 hours before the pick-up time, your prepayment will not be refunded, but Full Coverage will still be refunded. If you contact us after the rental period has already begun, no booking-related payments are refundable.

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