Frequently Asked Questions

How do I cancel my booking? Is there a fee if I need to cancel my reservation?

You can visit the My Booking section in order to cancel your booking. If the reason for cancellation is a change of flight or other plans, we can offer you the possibility of modifying your booking.

If you cancel a booking 48 hours or more before the pick-up time, your prepayment will be fully refunded. If you cancel less than 48 hours before the pick-up time, your prepayment will not be refunded, but Full Coverage will still be refunded. If you contact us after the rental period has already begun, no booking-related payments are refundable.

Was this article helpful?
Glad to hear it!
Got it, thanks! We’ll use your feedback to improve our help articles.
Have more questions? Submit a request
We use cookies in order to provide you the best and most relevant experience and optimize our website functionality. By using our website, you agree to our use of cookies. Read more