Frequently Asked Questions

What happens if my flight is delayed or cancelled?

If your flight’s been delayed, it’s your responsibility to contact the car rental provider and inform them of the delay. Their contact information will be on the Confirmation Voucher. If you’re unable to get in touch with the car provider, you can contact our Customer Service team and we’ll do our best to inform them.

Sometimes you can pick up the car one or two hours later than agreed without informing the car provider. However, if you’ll be later than this and do not inform the car provider, your booking will automatically be cancelled.

If your flight’s been cancelled, the first thing to do is get in touch with our Customer Service team. Inform us about the cancellation before the original pick-up time, and we’ll do our best to inform the car provider about your situation. We’ll also ask them to hold the car for you for pick-up the following day. Do note that you’ll still have to pay for the first day as the car was reserved for you.

We can also try to find you a new car. In this case, the price will usually be a bit higher than the original price because the car will be needed within a short period of time. But we will give you a new Confirmation Voucher without charging another prepayment.

In the event of a delayed or cancelled flight, we advise you to contact your airline company to check on the compensation procedure for the delayed or cancelled flight in the country where you’re travelling.

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