Frequently Asked Questions

Am I going to get the exact vehicle that I booked?

This depends on a few factors. Generally, we can’t guarantee that you’ll be given a specific car model, only that the car will be from a specific category. This category will be indicated when you make your booking, and it will also appear in your Confirmation Voucher. To look for the type of car you want by car category, you can do a filtered search on our website.

We always do our best to get you the exact car that you booked. But sometimes the person who rented the car before you is late returning it or has damaged the car at the last moment. For these reasons, you might be given a different car model from the same category.

There are exceptions. Sometimes, next to the picture of a particular car on our website, we indicate that the customer is guaranteed that exact model. If you book a luxury car, you’re also guaranteed to get the exact vehicle chosen.

We can guarantee the fuel type, the number of passenger seats in the car, and the approximate amount of luggage space.

Was this article helpful?
Glad to hear it!
Got it, thanks! We’ll use your feedback to improve our help articles.
Have more questions? Submit a request
We use cookies in order to provide you the best and most relevant experience and optimize our website functionality. By using our website, you agree to our use of cookies. Read more