Discover Car Hire | Rental Terms & Conditions

Terms and Conditions

1. Using the booking engine
1. 1.1. These terms and conditions („Conditions”) apply to using contents of the Discover Group LTD („Company”) booking engine available on this Web site (http://www.discovercarhire.com).
2. 1.2. By using this Web site, you indicate your agreement with these Conditions, therefore please read the Conditions before you proceed with using this Web site.
3. 1.3. Note that the Company can make updates to Conditions published at this Web site and the updates become effective right after they are published. Please take care to ensure you read the current version of Conditions before repeatedly using this Web site.
4. 1.4. It is allowed to use this Web site to make rental vehicle reservations. It is prohibited to use this Web site for illegal purposes, namely, making reservations that are speculative or false, or obtaining data on rental vehicle providers or their vehicle rent offers. By accepting these Conditions, you agree to use this Web site only for its legal purpose.
5. 1.5. On this Web site, a rental vehicle can be selected from a range of vehicles provided by a number of different rental vehicle providers. The Company itself does not own or run any of these provider companies.
6. 1.6. Each rental vehicle provider has their own terms and conditions for renting a vehicle from them. Policies regarding insurance, additional drivers, driver’s age and fuel differ from one rental vehicle provider to another. Provider’s terms and conditions will be available to you along with other information about the vehicle when you will have selected it on this Web site.
7. 1.7. Making a reservation of the selected vehicle on this Web site will indicate that you accept the rental terms and conditions of the particular rental vehicle provider. The Company is not responsible and shall have no liability if the rental vehicle provider changes terms and conditions available on this Web site.
2. Placing a reservation
1. 2.1. To make a reservation, specify your required vehicle type. Please be aware that a reservation does not guarantee a specific vehicle make or model, but a specific type of vehicle. If a booked vehicle model is available at the pick-up time, it will be provided to you. In other case, you will be provided a vehicle of the same type, or of a better type free of charge. Infrequently, only vehicles of an inferior type can be provided, and in such case, compensation is provided to you as well.
2. 2.2. Before making a reservation, please carefully review the provided information about your selected vehicle as rental policies of different rental vehicle providers are different. When you make the reservation, you will be bound by these terms and conditions.
3. 2.3. The Company recommends that you ensure your reservation data, such as country, location, period of rental, flight number and arrival time for airport pick-up, are entered correctly. If flight number and arrival time is not available at the time you are making the reservation, ensure you inform the Company at least 7 days before departure, via e-mail or phone. The Company will accept no responsibility if renting a vehicle fails because this information is not supplied, is supplied incorrectly or too late.
4. 2.4. The Company will take care that personal data you provide on this Web site is secure and ensure that it uses this data only to carry out its lawful business purposes:
  1. 2.4.1. The Company is required to send this information to the rental vehicle provider so that it can provide you with the rental service you request.
  2. 2.4.2. Your e-mail will be used by the Company only to send you the confirmation of your reservation in a form of a voucher.
  3. 2.4.3. Your phone number will be used by the Company only to clarify questions regarding your reservation if such arise.
  4. 2.4.4. Your credit card details will be used to charge your credit card with the prepayment amount during confirmation of your reservation. For information on the prepayment amount, see item 7.1.1. For information on the confirmation process, see items 2.7 and 2.8.
5. 2.5. If you will need additional extras, such as GPS, child car seats, or bicycle racks, this must be specified at the time of reservation.
6. 2.6. Ensure your age is within the provider’s specified driver’s age limit, which usually is between 21 and 75 inclusive, but can differ for some providers.
7. 2.7. When a reservation is made, the Company’s operators proceed with obtaining confirmation of this reservation from the appropriate rental vehicle provider. Depending on various factors, the confirmation process takes 24 – 72 hours. If the start date of your rental period is very soon (5 days or less from the date you made a reservation), your reservation will be processed as a priority. Until confirmed, your reservation on the Web site does not guarantee you the requested vehicle.
8. 2.8. the required rental vehicle provider confirms to the Company that the provider can offer you the service you requested, the Company charges your credit card with the prepayment amount, which completes the confirmation process of your reservation.
3. Understanding the price
1. 3.1. The main currency in which prices are published on this Web site is Euro (EUR). You can select to view prices in other currency, such as British Pounds (GBP) or United States dollars (USD).
2. 3.2. To calculate prices in currencies other than Euro, this Web site uses exchange rates of these currencies to EUR. The Company updates these exchange rates often.
3. 3.3. Unless otherwise stated, the price quoted on this Web site includes:
  1. 3.3.1. Unlimited mileage rental program
  2. 3.3.2. License and fees, road tax, VAT, airport charges and 24 hour breakdown coverage, including 24 hour roadside assistance. Whether or not the Company provides a replacement vehicle in case of the breakdown depends on the nature of the breakdown.
4. 3.4. For some rental vehicle providers, the price also includes:
  1. 3.4.1. Collision Damage Waiver (CDW), also known as Loss Damage Waiver (LDW)
  2. 3.4.2. Theft insurance
5. 3.5. The price does not include:
  1. 3.5.1. Additional extras. All additional extras must be requested when making a reservation and paid separately to the rental vehicle provider when collecting the vehicle.
  2. 3.5.2. Additional drivers. The policy regarding additional drivers depends on the specific rental vehicle provider.
  3. 3.5.3. One way fee. If you need to pick up a car in one location and to drop off in another location, additional one way fee is applicable. To clarify about the one way fee amount, send a request to reservations@discovercarhire.com.
  4. 3.5.4. Extra payment for the young age of the driver. As young drivers are often less experienced and the risk of an insurance claim is higher, some rental vehicle providers require young drivers to pay additional money.
6. 3.6. Extra payment for the young age of the driver. As young drivers are often less experienced and the risk of an insurance claim is higher, some rental vehicle providers require young drivers to pay additional money.
7. 3.7. In case of a changed price, you have rights either to accept the changed price or refuse to accept it. If you refuse to accept the changed price, all amounts already paid by you will be refunded to you.
4. Receiving a confirmation of the reservation
1. 4.1. Within the specified confirmation period of 24 – 72 hours, you will be e-mailed a confirmation of your reservation in a form of a voucher. This voucher guarantees your reservation. If you do not receive a voucher within this confirmation period, it means that confirming your reservation failed.
2. 4.2. The voucher is also the poof of your payment of the prepayment amount.
3. 4.3. You will have to submit the voucher when collecting your vehicle. Ensure you can provide the voucher to the provider, because otherwise you will not be able to use the service guaranteed by this voucher and will loose the prepayment amount. If the voucher cannot be presented, the provider will form a new contract with you. The Company is not responsible for additional charges imposed on you as a result of failure to present a voucher when collecting a vehicle.
4. 4.4. You can view the status of your reservation on this Web site by going to “My Booking”.
5. Modifying your reservation
1. 5.1. To modify your reservation, contact the Company through the booking engine clearly indicating the required changes. Be aware that the Company cannot guaranty processing of these changes.
2. 5.2. If you have already collected the vehicle, modifying your reservation is not possible.
6. Cancelling your reservation
1. 6.1. You can cancel your reservation 72 hours before the start date of your rental period (pick-up date). In this case, the prepayment amount is refunded to you.
2. 6.2. If you cancel your reservation less than 72 hours before the pick-up date, you loose the prepayment amount charged to your credit card during confirmation of your reservation.
3. 6.3. If you cancel your reservation less than 72 hours before the pick-up date, you loose the prepayment amount charged to your credit card during confirmation of your reservation.
4. 6.4. If the reservation is cancelled, the voucher becomes void.
7. Paying for the rental
1. 7.1. Payment is done in parts:
  1. 7.1.1. Prepayment is a part of the rental price comprising about 15% of it. The prepayment amount is charged to your credit card by the Company during the confirmation process of your reservation. This process is explained in item 2.8.
  2. 7.1.2. Balance is the remaining part of the rental price. It is payable to the rental vehicle provider when you arrive to collect the vehicle.
  3. 7.1.3. Payment for services you requested and that are not included in the price, such as GPS navigation system, baby seats, luggage racks and additional drivers is payable to the rental vehicle provider when you arrive to collect the vehicle.
  4. 7.1.4. Other service charges applied such as one way fee, delivery fee, airport fee, cross border fee and additional fee for the driver’s young age are also payable to the rental vehicle provider.
  5. 7.1.5. Security deposit to cover costs of possible traffic violations and refueling costs. The amount of the security deposit is hold on your credit card by the rental vehicle provider when you collect the vehicle. If no traffic violations or refueling costs occur, the security deposit hold on the credit card lapses, usually within 2 weeks from the end of the rental period. If the above mentioned costs occur, the rental vehicle provider will charge your credit card for them, namely for:
    1. 7.1.5.1. any parking or traffic violations that occur during the rental period
    2. 7.1.5.2. any administrative fees
    3. 7.1.5.3. missing fuel at the end of the rental period. Most rental vehicle providers give you your vehicle with a full tank of fuel and expect that you return the vehicle with a full tank. If the tank of the returned vehicle is not full, the provider will charge you for the missing fuel at the local price. Note that some rental vehicle providers have different fuel policies.
2. 7.2. All payments must be made in the local currency of the country where you will collect the vehicle. Note that if this currency is different from the currency of your credit card, your credit card company will be performing currency exchange at their established rate and may also charge the card for a conversion fee. The Company is not responsible for discrepancies between the price you see on the Web site and the amount for which your credit card is charged if these discrepancies are due to the currency exchange rate used or the conversion fee applied.
3. 7.3. Payment methods accepted by this Web site are a valid credit card or PayPal. Payment methods accepted by rental vehicle providers vary and can include credit cards, debit cards or cash. Some providers accept only credit card payments.
4. 7.4. Major credit cards accepted for payments are MasterCard, Visa, Dinners Club, Discover/Novus and JCB, American Express.
5. 7.5. The rental vehicle provider must be able to preauthorize the amounts mentioned in items 7.1.2. to 7.1.4 on your credit card for you to be able to collect the vehicle. If your credit card is not fitted for preauthorization, you will be required to purchase extra insurance.
6. 7.6. The rental vehicle provider must be able to preauthorize the security deposit amount mentioned in item 7.1.5 in any case, even when extra insurance mentioned in item 7.5. is purchased.
8. Collecting the vehicle
1. 8.1. You must present the following documents when collecting the vehicle:
  1. 8.1.1. voucher
  2. 8.1.2. valid driver’s license from your country of origin. It must be valid in the country where you are renting the vehicle. The license must be issued at least 1 year before the date of collecting the vehicle.
  3. 8.1.3. international drivers permit may be required by some rental vehicle providers as a supplement to the regular driver’s license
  4. 8.1.4. valid passport
  5. 8.1.5. valid credit card in renter’s (driver’s) name
2. 8.2. If there are delays in your planned arrival time, it is your responsibility to contact and inform the vehicle rental provider. Rental provider contact number can be found on the rental voucher.
3. 8.3. If your flight is cancelled or delayed, the Company cannot be held responsible for the prepayment what is paid on our website.
9. Terminating your rental earlier
1. 9.1. If you stop using rental services earlier than your requested rental period ends, the Company will not be able to offer you a refund.
10. Extending the rental period
1. 10.1. If you extend your rental period after it has already started, the rental vehicle provider will charge you for all expenses related to extending the rental period. The rental vehicle provider will use local rates that are effective at that time.
11. Other provisions
1. 11.1. To use the Company’s name Discover Group LTD for commercial purposes, you must obtain a prior written permission from the Company.
2. 11.2. The vehicle rental contract is between you and the rental vehicle provider. The Company is not a party to that contract. The Company is not responsible or liable (directly or indirectly) to any party in respect of the terms of that contract. The Company is also not responsible for problems with the vehicle rented under that contract or any other problems between you and the rental vehicle provider if such problems arise.
3. 11.3. The vehicle rental contract is between you and the rental vehicle provider. The Company is not a party to that contract. The Company is not responsible or liable (directly or indirectly) to any party in respect of the terms of that contract. The Company is also not responsible for problems with the vehicle rented under that contract or any other problems between you and the rental vehicle provider if such problems arise.
4. 11.4. In case of complaints, they must be received not later than 30 days after the last date of your rental period. Complaints must be submitted in written form. The Company cannot process complaints received before or after that period. If the complaint is related to provider’s responsibilities and should be addressed to the provider, the Company will inform you how you can proceed.