Additional driverPeople authorized to drive the car in addition to the primary registered driver. Each car hire company has its own policy for adding additional drivers to the contract. Examples are a daily fee or a definite amount added to the contract amount. The average daily price is 5.00 EUR, and the average rental period price fee is 15.00 EUR.Typically the number of additional drivers per one car is limited. The contract is valid only if authorized people drive the vehicle.
Airline detailsFlight number, airline name, and arrival time data. Some car hire companies require such data and depending on the contract, can postpone the car hire reservation according to the flight delay. If your flight is delayed or cancelled, contact your car hire company to avoid extra fees for being late or absent for the scheduled pick-up time.
Breakdown protectionHelp provided by the car hire company in case of vehicle malfunction. This includes free assistance or a course of actions for resolving the situation. Inquire about breakdown protection at the car hire pick-up desk, and in case of car malfunction, follow the instructions thoroughly not to get charged for improper actions. In case of doubt, contact the car hire company. Never perform any car repair without car supplier authorization.
Car hire office hoursWorking hours of the car hire supplier. In large airports, a typical car hire office work schedule is 24/7. Also, depending on the company, the operation hours may be adjusted to the car reservations made. Otherwise, you will be additionally charged for car pick-up or drop-off outside the regular car hire office hours. In such case, the hire company informs you about the rates as soon as you complete your reservation. Additional fee may vary from 15.00 EUR up to 60.00 EUR depending on the company. If you reject to pay the extra fee, you will get a full refund of money paid for the reservation. For car drop-off outside the regular car hire office hours, a drop box option is sometimes available.
Collision damage waiver (CDW)Fee charged by the independent car hire supplier to reduce the driver’s deductible price in case of an accident. CDW is a car hire provider’s agreement not to claim a high deductible from you in case of an accident causing damage to the vehicle. A regular CDW costs about 25% of the rental price and reduces the deductible to the amount under 300.00 EUR. Some companies offer a super CDW that costs up to 35% and lowers the deductible to zero. In our car rental website, all prices already include CDW.
Cross border travelTaking the rented car outside the country of the car rental origin. Ensure that your car hire company authorizes international travels. The contract you signed may get declared invalid if you take the car outside the country of origin. If your car rental company does not support a cross border travel, contact our company for a list of car rental companies supporting international travels.
Drop-off dateDate when the car must be returned to the independent car hire supplier. Ensure that your contract states the correct drop-off date. There is no refund for early return.
Drop-off timeTime of the rented car drop-off. Carefully select your pick-up and drop-off time when making the reservation. We strongly recommended that you arrive before the drop-off time. The rental price is calculated on a daily basis, and exceeding the drop-off time even for 15 minutes can charge you an extra day fee.
Independent car hire supplierOur car hire partner at your selected pick-up location. Your independent car hire supplier name is stated on your booking voucher. This is the company that you sign the contract with, and from which you pick up your car. We work both with local providers and with the biggest and most reputable international car hire suppliers, such as Avis, Budget, Dollar/Thrifty, Europcar, Hertz, and Sixt.
License requirementsMinimum driver’s status required for a car hire. Almost all independent car hire suppliers require the driver to be over the age of 21, with the driving license obtained at least one year ago. Our search engine considers both your provided personal data and the car hire company limitations, and if the requirements are not met, the car hire is not available.
One way rentalCar rent case when the pick-up location differs from the drop-off location.
PartnerIndependent car hire supplier that collaborates with our company to provide the vehicle. Our company does not own any car. Instead, we act as a mediator between you (customer) and our partner (independent car hire supplier). Our partners enclosed an agreement with us to provide you a car hire upon your voucher presentation.
Payment methodWay of how you pay money to our company and the independent car hire supplier. We accept credit/debit cards and Paypal transfers. Independent car hire suppliers mainly prefer that you pay with a credit card. Cash, debit cards, and bank transfers may also be acceptable depending on the country and car hire company.
Pick-up locationLocation of the rented car pick-up. The most common pick-up locations are airports and downtowns. Large cities typically provide multiple pick-up options. Use the pick-up point filter in our search engine to include or exclude certain locations.
Post-rental chargesFees collected by the independent car hire suppliers upon the rental period conclusion. Read carefully the terms and conditions of your contract to learn about the post-rental charges you may be subject to paying. The most common fees are for a gas tank that is not full, parking tickets, traffic violation, an unreasonably dirty car, or minor damage caused to the vehicle. Protect yourself from the post-rental charges by adhering to the contract and performing a preliminary check of the car before you drive it off the lot. To avoid unfair charges, notify the independent car hire supplier of any small defects to the car before you drive away.
Reference numberIdentification number assigned to each customer by our company. An example of the reference number is DC-123123. Name your reference number when contacting us regarding your reservation. Note that the reference number may differ from the reservation confirmation number. The independent car hire supplier does not use the reference number that we provide. Instead, they use your reservation confirmation number.
ReservationRequest for a car hire sent via this website. When you make a reservation via our website, it is not finalized until we get a confirmation from our partner. First, we send you an email confirming that your request is received and we started processing it. When we get a confirmation from our partner, we send you another email that confirms or declines your reservation request. You can check your reservation status.
Security depositAmount of money reserved on your credit card. The security deposit is requested by any independent car hire supplier to resolve the situation of a claim submitted on the vehicle within the rental period, or theft of the car. If no claim is received within 14 days after your car drop-off, the deposit amount on the card is released.
Theft waiver (TW)Car renter’s protection method in case of the car theft. TW is a car hire provider’s agreement not to claim a high deductible from you if the car is stolen or if there was an attempted theft. TW reduces the deductible to the amount under 800.00 GBP. Some companies offer a super TW that lowers the deductible to zero. The TW is usually not valid unless the renter retains possession of the keys. In our car rental website, all prices already include TW.
Unlimited mileageNo restriction on the distance that you drive the rented car for. Some car hire companies reduce the rental price if you define the mileage restriction. In our car rental website, all prices already include unlimited.
Winter feeFee charged by an independent car hire supplier for outfitting a car for cold weather conditions. The winter fee typically includes winter tires, snow chains, anti-freezing fluids, and the cost of maintenance following each rental. In our car rental website, all prices already include the winter fee.
Airport pick-upStart point of the car hire at the airport that enables you to get the hired car right upon your arrival. Usually all airport fees are included in the hire price, but sometimes there are exceptions. Car hire points are usually located in the arrival area of the airports and are easy to find. Parking lots are located in a walking distance from the airport terminal, or there is a free shuttle provided.
CancellationTerminating the car hire reservation or confirmation.
For more information on cancellation conditions, see Cancellation/Revision policy
Cash rentalCar hire fee paid in cash. Some companies support cash payments for the car hire. Note that the deposit amount can only be reserved from your credit card, and is released 14 days after your car drop-off. The deposit amount is required to resolve the situation of a claim submitted on the vehicle within the rental period.
ContractDocument stating the rental agreement terms and conditions. You sign the contract with the individual car hire company. Ensure that you understand all information listed in the contract before you sign it. Note that our company is not a party to or a witness to signing the contract, as the contract is signed between you and the independent car hire company.
DeliveryGetting a rented car delivered to you directly instead of acquiring it from a pick-up location. Some individual car rent companies are ready to deliver the hired car to you within a certain radius from the car hire office, but they might charge you a small service fee for that. Contact us to find out the car delivery conditions.
Drop-off locationLocation of the rented car drop-off. The most common drop-off locations are airports and downtowns. Large cities typically provide multiple drop-off options. Use the drop-off point filter in our search engine to include or exclude certain locations.
Early returnDropping off the car before the scheduled drop-off time. Note that there is no refund for the early return.
Fleet listList of cars available for hire worldwide. The company fleet list includes cars available at the specific pick-up location. Our fleet list includes all cars at all worldwide pick-up locations.
International driving permit (IDP)Document that translates your driving license into more than 10 different languages. Note that IDP is not a substitute for your license, and it must be used together with your driving license.
Live supportYour call support provided by our customer support team. This is a convenient way to clarify details of your current or future reservation. For our telephone numbers, look at the bottom of this page or visit the contact page.
Optional equipmentAdditional gadgets and options purchased for your hired car. You can reserve car hire extras in our website, but you will need to pay for them separately when you arrive at the pick-up location. Examples of optional equipment are a GPS navigation system, child seats, or possibility to define an additional driver.
Passenger capacityMaximum number of people that can ride the selected car. If you exceed the passenger capacity of the vehicle,your signed contract might get nullified. Furthermore, you can be fined by the police if your passenger capacity exceeds the acceptable limit.
Pick-up dateDate when the car must be picked up from the independent car hire supplier. Ensure that you define the correct pick-up date. You might be charged for the late arrival, or even not be able to get your rental car on the day you arrive. The independent car hire supplier will charge you a higher price if you need to change the dates of the rental.
Pick-up timeTime of the rented car pick-up. Carefully select your pick-up time when making the reservation. In case of arriving by airplane, we recommended that you define your pick-up time one hour after the scheduled arrival so that you have time to exit the aircraft and find the car hire kiosk.
Pre-rental inspectionChecking the car for any problems before you take it off the parking lot. To avoid paying the post-rental charges you are not responsible for, we recommend that you inspect the car and inform the independent car hire supplier of any found problems before you drive it off the parking lot. Ensure also that the car hire has a full tank of gas, as some independent car hire suppliers’ policy is to provide you with a full tank and expect you to return the car with a full tank.
Rental periodTime period for which you hire the car. It is the amount of time between your pick-up date and time and your drop-off date and time. Check your pick-up and drop-off dates and time carefully. Any part of the 24 hour period is calculated as one day. Thus, if you make a reservation for 2 days and 15 minutes, you will be charged for 3 days.
Same day reservationCar hire request made the same day you need to pick-up the car. Our website does not support the same day reservation and requires at least 2 days difference between the reservation and pick-up dates. In case of emergent need of a car hire, contact our live support and we will try our best to find you a car hire for the same day.
Snow chainsMetal chain tire covers required to drive the rental car in snowy areas. Country legislation may require that you use snow chains within a certain period of the year, or if you intend to drive into the mountains. Snow chains cost about 35.00 GBP for the entire rental period. Typically they are included in rental price
Third party liability insuranceCar renter’s protection method against the claim filed by another driver in case of an accident. If the accident occurs and you are responsible for it, the third party liability insurance covers the claim brought against you. Various countries require the third party liability insurance by law.
Proof of the car rent service purchase to be presented upon car hire pick-up. Upon reservation completion, we email you the voucher. Bringing this voucher to the independent car hire supplier ensures that you pay the price you quoted in our website. A voucher can be used only once. Note that if you do not present the voucher upon car pick-up, all your previous actions are nullified and you are not refunded any money.