Frequently Asked Questions
Age limitations for car hire: are there any?
Age limitations for car hire depend on the specific car hire provider. Typically the driver must be over the age of 21, with the driving license obtained at least one year ago. In general, the higher the vehicle category, the higher the minimum age is. There can be a higher charge for younger drivers. Age limitations and charges are listed in the car hire provider’s terms and conditions. If you have any questions, contact our support team - http://www.discovercarhire.com/contact-us.htmlBooking number and voucher: why do I need those?
Depending on the car hire provider, you receive a booking number or a voucher. Those are required for picking up the booked car.Car pick-up: how to proceed?
To pick up a booked car, you must have a valid ID or passport, a driving license, and a valid credit card in your name.Car pick-up at my hotel: is that available?
In general, car hire companies provide the service of picking up a rented car at your hotel. Such service availability is listed in the car hire provider’s terms and conditions. If you have any questions, contact our support - http://www.discovercarhire.com/contact-us.htmlCar reservation: how to proceed?
Proceed as follows:
- Locate our website at http://www.discovercarhire.com/
- Enter the car pick-up and drop-off dates and click Search.
- Select a car considering insurance benefits and included extras.
- Enter your personal data.
- Carefully review the entered credit card data, email address, and a flight number.
- Confirm reservation.
Collision damage waiver: what does it cover?
A collision damage waiver (CDW) or fully comprehensive insurance identifies that the driver is insured against accidental damage caused to the hired car. The excess amount is between €300 and €1.800, depending on the vehicle group and pickup country. Depending on the provider, paying an additional fee can either reduce the excess amount, or make the car hire provider reimburse you the excess amount completely.Credit card or cash?
Car hire reservation via Internet requires a credit card.Upon car pick-up, when paying for the car rent, car hire providers typically require a valid credit card in the name of the driver. Nevertheless, some providers allow paying by cash.
The deposit amount reservation requires a credit card.
Damage or theft of the hired car: what should I do?
Proceed as follows:
- Call the police.
- Get a copy of statement from the police.
- Write your own accident report.
The policy statement and your report are required for the insurance company.
If you have any questions, contact the local hire provider or our support team.
Deposit: why should I pay it?
The car hire provider requires a deposit to compensate potential costs, such as damage caused to the car, or a claim submitted on the car, or fuel shortage after the car drop-off.Driving a hired car: is anyone authorized?
Only the person whose name is stated in the car hire agreement is allowed to drive the hired car. For an extra charge, additional drivers can be added to the hire agreement. If you have any questions, contact our support team - http://www.discovercarhire.com/contact-us.htmlDriving license: any limitations?
Requirements against your driving license depend on the particular country legislation and car hire provider.In general, your driving license must be obtained at least one year before the car hire. Driving license limitations are listed in the car hire provider’s terms and conditions. If you have any questions, contact our support team - http://www.discovercarhire.com/contact-us.html
Drop-off in another country: is that available?
Generally the international one way rental is not available due to the high expenses of returning the rented car to the country of origin.Extras: what are they?
Examples of extras are:
- child seat
- additional driver
- ski or luggage rack
- snow chains
- international driving permit
Flight number: why to provide?
Entering your flight number while booking a car ensures that the care hire provider is informed about your flight delay and may agree to prolong working hours so that you still can pick up your booked car the same day.Fuel: what are the rules?
The fuel policy depends on the car hire provider and is listed in the terms and conditions. Usually cars are hired with a full tank of fuel, and you are expected to return the car with the full tank of fuel, too. Otherwise, you will be charged for the missing fuel at locally determined price.Going abroad: can I use a hired car for that?
Before going to another country on the hired car, ensure the car is authorized for a cross border travel - http://www.discovercarhire.com/glossary.html In case of any doubt, contact our support team - http://www.discovercarhire.com/contact-us.htmlHigher price: why paying more?
In general, the higher the price, the more benefits are included. Examples of such benefits are unlimited mileage, additional gadgets, and a wider spectrum of insurance benefits that protect you from potential costs. When you compare cars to hire, remember to review the list of benefits provided.Hire cancellation charge: is there any?
In general, you are not charged if you cancel your hire reservation at least 72 h prior the car pick-up. However, this depends on the car hire provider. Cancellation charge information is available in the reservation details. If you have any questions, contact our support team - http://www.discovercarhire.com/contact-us.htmlInternational driving license: do I need one?
Your driving license is valid within the EU. Outside the EU, an international driving permit (IDP) may be required.Note that IDP is not a substitute for your license, and it must be used together with your driving license.
Remember to check your driving license and IDP expiration dates.
Mileage: any limitations?
Usually the mileage is unlimited. Mileage restrictions are listed in the car hire provider’s terms and conditions. If you have any questions, contact our support team - http://www.discovercarhire.com/contact-us.htmlNot insured items: what are those?
Damage to the hired car glassware, tires, or sub-floor is not covered by the basic insurance and can be provided for additional fee.One way rental: what is that?
One way rental is when you pick up a car at one location and drop it off at another location. Charges applied depending on the country and car hire provider.Personal accident insurance: what does it cover?
A personal accident insurance (PAI) provides an insurance cover for the hired car passengers. This insurance is provided for additional fee.Vehicle codes: what do those mean?
| Code Letter | Description |
|---|---|
| 1st letter |
Vehicle category. M = mini, E = economy, C = compact, I = lower mid-range, S = mid-range, F = upper mid-range, P = luxury, L = top luxury, X = special cars |
| 2nd letter |
Vehicle type. B = 2 doors, C = 3 doors, D = 4 doors, W = estate, V = van/minibus, L = saloon, S = sport, T = cabriolet, F = 4x4, P = pickup, J = off-road, X = special feature guaranteed to be in/on the vehicle |
| 3rd letter |
Transmission type. A = automatic, M = manual gearbox |
| 4th letter |
Climate control level. M = no climate control, R = with climate control |
Example: EMDR stands for E = economy category, D = 4 doors, M = manual gearbox, R = with climate control
In case of any questions about the vehicle codes, contact our support team - http://www.discovercarhire.com/contact-us.html
